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April 2025 by Mustafa Michael Kazemi, MD
I am also a physician and get my prescriptions from this pharmacy. They have always been very delightful and provided me with excellent service as a patient
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April 2025 by Eugene L
Good pricing. Customer service is variable. Have delt with with people that were very nice and others such as today who are unnecessarily rude and give attitude. Clearly a pattern, do better!
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March 2025 by Alexis Robinson
We’ve never had a friendly interaction with the associates here but today was a new low. The pharmacy told us our dog’s seizure prescription was ready, then we went to pick it up and of course it wasn’t. No big deal. However, I forgot my ID and the man working was extremely rude and condescending. While I’m calling my husband to come inside with his ID, he said under his breath “no way around it”. What was the purpose of saying that? The employees really need some basic customer service training because I haven’t met a single one who looks happy to be there.
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January 2025 by Michelle Dennis
I so rarely post bad reviews without first trying to remedy the situation but this is the 2nd time that I have had Costco text me that my prescription is ready and then something goes wrong at the pharmacy. In this case, I got a text on 1/10 that my prescription was received and I checked in later to find out that it was still pending. Got a text on 1/11 that it was ready, headed back in to pick it up to be told it was actually pending, and that they would text me when it was done. Okay, fine. I received the next text on 1/14, I couldn’t come in due to work and made it back in on 1/27, only to be told it was restocked and I had to go stand in another line. I did try but they were backed up and I was unable to wait any longer before I had to head back to work. What is going on Costco? This is the second time this year and I don’t get why your system is texting when things aren’t ready or why you’re unable to remedy things. Do better.
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December 2024 by Bira Cosme
I had a truly disappointing experience with the pharmacy’s customer service.
I came to pick up an eye drop prescription, but the pharmacy clerk, Rebeca, provided some of the worst service I’ve encountered. Despite being in pain and juggling two young kids, I ended up waiting for 2 hour. Unbelievable!!!
This experience made me understand why the pharmacy has such poor reviews on Google. A 2-star rating reflects not just my experience, but the frustration of an entire community relying on this pharmacy for essential medications.
After 2 hours I had chance to talk with Mrs. Preet super nice lady, she is the manager and I explained the whole situation for her and she told me that they are training people to bring to front desk, let’s pray for it.
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October 2024 by Sarah Fraser
I have used this pharmacy multiple times and they have been awful. My prescription got sent back because they didn’t tell me I needed to pick it up in a certain amount of time or else it would. When it got sent back the person who reordered it did not order it correctly and did not include the syringes so I had to wait longer for it. My doctor sent in a prescription at 10 am. I came to pick it up at 4:30pm and it still wasn’t ready. I spoke to the manager and she expedited it but no one told me it was ready so I sat there waiting. They then added me to the text alerts without my authorization. The whole operation is slow and doesn’t care about people’s time.
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March 2024 by D B.
Prices are usually great but when I call they for sure could be more courteous on the phone and have less attitude. My prescriptions keep them in business and a paycheck in those pocket. I was very courteous and respectful in asking for help.
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March 2024 by Gary L.
What has happened to the size and quality of Costco's roasted chickens?!?What for years have been outstanding 5# juicy golden brown taste treats, have now become shrunken, dry, splitting apart poor excuses for roast chicken!!!!
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February 2024 by Ratna J.
3 pumps per aisle at the Costco gas station, we were in and out within less than 30min. This is our go to gas station when traveling to and from Tahoe. It's affordable and the service is very quick.
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February 2024 by Benjamin H.
Service is always great here. Still not consistent. But overall I can't complain. Guys at the door while ur coming in are welcoming. Come here positive, register is negative, and leaving the place with positive receipt checkers, therefore ending your experience positively . Quality selection of beef, fruits, veggies. Clean place but overly crowded. Return line needs room and help when it's busy especially setting the line. And not clashing with customers leaving. 4 stars for doing what is standard and not many staff around perform above and beyond on customer service. Wow factor are the people that's there checking ur receipts. They are Nice, kind, and happily smiling.
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January 2024 by Ashley C.
This was my first time to this specific location and I liked all their options for snacks and drinks! Seemed like they had quite a few things that I haven't seen in Elk Grove before so that was nice. The setup is basically a mirrored version of Elk Grove so I was able to find everything easily. I also tried out their new chocolate chip cookie. It was good but nothing special, I think it's just good for the value since it's pretty large! Then I wondered if they just warm up the ones they already sell in the bakery in packs... Either way it's a good option if you're just looking for a classic single cookie. The workers here didn't seem as friendly though, maybe I caught them on a bad day. There wasn't even anyone at the entrance, and the cashier didn't even say hello until I said hello first. The person helping the cashier looked at me like I was weird for setting all my items with barcodes out instead of thanking me but whatever... Anyway I wouldn't come here often because of the distance but it's good to know they have some other items if I want to switch it up once in a while.
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January 2024 by Amy Good
Only place i get my meds! They are awesome ?
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January 2024 by Alex V.
This is our Costco. We love it! It's well-lit, the employees are hard workers, and we're used to it. We love the pizza, but it's honestly one of the most unorganized systems. You really have to advocate for yourself, especially when it's busy, or else they may never call your number.
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December 2023 by Jennifer S.
The Folsom Costco location seems bigger than average to me-- or, at least, bigger than the one that I used to work at (Rancho Cordova), and bigger than most of the other Costcos in the Sacramento area. At my store, we only had half as many rotisserie chicken ovens as the Folsom location does. (And I would know, since I was the Rotisserie Chicken Girl.) For years, I had this (bad) joke that I would never spend my money on a Costco membership, because, as a former Costco employee, I had already given them enough. As it turned out, I was willing to swallow my pride for a great laptop sale. I spent weeks deciding which laptop to buy. In the end, it was between Costco, Best Buy, and the Lenovo website. Some of the Costco versions of the computers I was looking at came with extra specs, like expanded solid state hard drive space, better graphics cards, and free antivirus subscriptions. I had my heart set on a fully convertible Yogabook, which came loaded with a touch screen, highly durable case, all the digital tools I need for school, and some fun extras for content creation. I don't want to get too specific about which laptop model I chose, but, let's just say that I got an extremely good deal. Fortunately, if I change my mind, Costco has a 90 day return policy on laptops. (Most places only allow 14 to 30 days to exchange any kind of electronics.) Shipping the laptop to the store from the warehouse was free (I ordered online), and, should I decide to return it, then, the return shipping will also be free. Before I purchased my laptop, I had stopped by to look at a similar model in store, and was very pleased with the customer service from the technology department. The technology associates who work at the Folsom location are very friendly, knowledgeable, and helpful, but without being overly pushy. Aside from my laptop, I have been finding great deals on everyday household essentials such as Febreeze, almond milk, pasta, rice, paper towels, etc. Overall, this is a decent location, and I love shopping here. It does get very busy, but I've never had issues with parking or excessive lines.
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December 2023 by Diane D.
A shout out to the Optical department! I ordered eyeglasses today and the assistance I received from Clayton was stellar. It was a bit slow at the time (11am) and Clayton come over to assist my friend and I with frame selection. He measured me and determined what size I should be looking for. I never noticed width sizes before. Then he fished out numerous frames in that size in a drawer until I found a pair that fit and looked right. He completed the rest of the measurements for ordering thoroughly and efficiently. I really appreciated Clayton's service and Costco's pricing.
