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November 2023 by Eric Provost
Eric Watkins and RC helped make leasing a new car an incredibly smooth process. I live 6 hours away in Eureka and when I got there I was in and out in less than an hour! Well worth the trip! I love my new Kia Seltos, thanks guys!!Ohh, the turkeys roaming around make the experience all the more fun ☺️
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October 2023 by Paige S.
Mike Whitaker is an exceptional car salesman who made the process of getting a new car a truly delightful experience. His personable nature and calm, humorous demeanor were a breath of fresh air, especially when my family was being a bit silly inside the dealership. Mike went above and beyond to ensure we found the perfect vehicle to support our family's needs. We can't thank him enough for his outstanding service and for making car buying such a pleasant adventure!
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October 2023 by Scott Rosenquist
Just purchased a brand new Mustang Mach-E from Mike Whitaker. He was a great sales person to work with and helped me get the exact deal I wanted. Honestly this was the least painful car buying experience I have ever had. If you are in the market for a new Ford, go to Folsom Lake Ford and ask for Mike!
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October 2023 by Samuel Lloyd
I've worked with the other Ford dealerships in the area, and Folsom Lake is by far the one I like the most. They are the most straightforward. They also were very accommodating. I live about 45 minutes away from their dealership and they took my truck home for me at no charge. Great sales team. Highly recommend working with Anthony, "Kentucky", or Scott.
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October 2023 by Lynda Seymour
We recently bought an Electric Mustang from them, which was handled with respect and care. Michael Whitaker and Trevor were very professional and helpful. The entire experience was pleasant. This isn't the first car we've purchased with this owner. We will return for our next one.
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October 2023 by Adam S.
Felt well taken care of here. Making an appointment online made everything so much easier. Jim in the service department was ready for me with all my vehicle information and made the whole process a breeze. Had the car back in my possession the next day (parts had to be ordered) and there was clear communication with me the whole time. The car was in great shape and everything was taken care of when I picked it up. Thanks Jim!
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September 2023 by Scott R.
Just bought a brand new 2023 Mustang Mach-E from Mike Whitaker. Mike was great to work with, and helped me get the exact deal I wanted. If you're in the market for a new Ford, go see Mike. This was probably the least painless new car purchase I have had.
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September 2023 by Jennifer G.
The absolute worst customer service of any dealership I have been to. The service advisors are extremely rude and barely competent. Went there twice to have a recall fixed. Each time was exactly the same. Will never go back and wouldn't recommend this dealership to anyone.
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September 2023 by Anjelica P.
My husband and I went and bought a car yesterday and had the most amazing experience!! Mr. John "Smiles" Miles was the first person to greet us and he walked us through the lot and found exactly what we were looking for!! He stuck by us and walked us through the whole process, along with Pat, who was so wonderful as well! We have a baby on the way and needed and 3rd row seat, we didn't except to drive off with a new car that day but so blessed we did! It was so smooth and we're so grateful for Mr. John Miles, Pat and the team!! Highly recommend Folsom Lake Ford & Kia!
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September 2023 by Antonio Arenas
Just purchased my second car to Folsom Lake Ford, must say Mike Whitaker was great in helping me find the payments I was looking for. He made my experience an amazing one along with the inhouse finance. Everything went smooth and he kept following up with me until I was able to have what i want. It was already lunch break time but still he stay and help me finalize my paperwork and take my car home. I’m so happy with the service provided to me at Folsom Lake Ford, California. Thank you Mike !!!!!!
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September 2023 by Alex Ray
So far not a good experience at all with Ford service. I bought a Ford F150 with the most expensive warranty package added. I’ve taken my vehicle there for the third or fourth time for the same thing and nothings been repaired with the screen that keeps blacking out. Brought it there again try to get a courtesy shuttle home but was told it’s going to be an hour and a half try to get a loaner car Was told it was none was told if I get a rental car it will probably cost me remember I have the most expensive had it on warranty package was picked up by the shuttle driver because they said the car was done and when I get there, I was told it was never even looked at . Like I said, not a very good experience the people seem very nice but someone or a few has their head up their butt. They are going cheap by hiring one shuttle person when there’s vehicles that are breaking down because of poor product and want the customer to pay out-of-pocket for a warranty covered item that should not cost the customer time or money to get back home. I’ve wasted so much time on this car and yes I regret buying a Ford.
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September 2023 by Matthew H.
Stopped in for parts, Dan was tending the desk. Came in to pick up some parts for the ol super duty, representative was hustlin through customers and taking calls. My parts were deep in the back so I had about a 3 minute wait but he sent me off with a Gatorade for the delays. I'll be returning to this location for all OEM part purchases.
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September 2023 by Stephanie Zimmer
I had a great experience at Folsom Lake Ford. My salesman was Mike Whitaker who was awesome and very knowledgeable about the product. I did purchase a LincolnEscape SUV which was used, a beautiful car. Mike made the experience great. He was not pushy or overbearing, just went at my pace. Ask for Mike, you won't be disappointed.
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September 2023 by Krisztian Orban
Great dealership. Travis was amazing. We got a great deal on a new F150 and the whole process was seamless. There was a small crack on the side view mirror and the sent us a replacement part and included the instructions to replace it since we can't bring the truck in. Thank you. Recommended dealership!
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August 2023 by Natalie M.
Had a couple recalls and needed oil change I scheduled with a very nice office lady and she explained this may take 3-4 hours but said they had a shuttle that could take me to a shopping outlet or home if I lived on the area but I don't so I dropped of my car went to the outlets and did some shopping for the day the shuttle driver was very nice and when my car was done I got a call and was told it was done was able to finish my lunch and the shuttle drive came and picked me up where I got dropped off and all was great! No surprise fees or cost they did a great job with my car I was very happy and will definitely go there again ! Thank you for great service!