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November 2023 by Bob R.
I like this bank but the waiting game is atrocious! Most of the time there is a long line with only two tellers.
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November 2023 by Thomas R.
They are so slow. Always a long line and a long wait. I often have to leave and come back because I don't have 30 minutes to spare. As an institution overall, banking with them hasn't been great.
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November 2023 by Dave W.
Your customer service is still horrible. I got to the bank 5 minutes after it opened at 10am (November 14, 2023) and waited in line almost 30 minutes to deposit several checks that the automatic teller outside rejected. Do you ever read your reviews because I am not the only one that complains about customer service. Maybe someday you will do something about it.
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November 2023 by Matthew J.
Do not go inside to do any banking at the Folsom E Boswell branch. It is going to be super long wait time. line will run out the door and they will have 1-2 teller. Management needs to address the issue. there has been several times where I have had to stand in line for 30+ minutes. Try to avoid at all cost.
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September 2023 by Amanda A.
Extremely slow service. I've been banking here for along time since it's close to work but I am never satisfied with wait time. Hire more people or more efficient people!!!
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August 2023 by George S.
Never enough tellers. Line is always long. Ridiculous. I took my money out just because it takes forever there. Customers are not first
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June 2023 by R. M.
I have been a Golden1 member for 36 years. I live in LA and was able to conduct my banking throughout my state career until covid hit. The branch was closed. It makes it very difficult to bank with Golden1. Then I come to Folsom to visit family to get a replacement ATM card and have to stand in line for 40 minutes. Apparently they closed the other branch in the area which makes this branch extremely busy. 3 years after covid, it's time to stop blaming the lack of offices and get back to servicing the customers appropriately. I should not have to wait 40 minutes to conduct my banking.
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April 2023 by Hugo B.
If like to spend 30 min waiting in line every time you need something, then it's a perfect place
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March 2023 by Sandra T.
I have really had zero problems with Golden One-EXCEPT-there are no tellers. Anytime I come over, there is a line of 20-30 customers and 2 tellers! Please! Get some tellers in your business! I would use the ATM because I have simple transactions, but the ATM always reads my checks as blank. It cannot read the writing on the front. I have tried multiple times, complained, and still the ATM camera is clueless. So, into the 45 minute wait I go. G1 you either need more tellers or a line for single transaction only. It is NOT okay. What really puzzles me is that my car loan was approved in like 2 minutes with a loan person. I was shocked at how fast I was in and out with my new car loan. This is a clean place with very nice people-there just are not enough of them.
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March 2023 by Ava F.
This golden 1 is terrible! I went to deposit money into the ATM in cash (a large amount). The ATM took all of my money and said it could not deposit or return my money. I went in and of course there was only 1 teller and 6 people in line and they wouldn't do anything for me. Now i have to wait 10 business days or up to 45 days for this to get resolved. Always problems here definitely switching banks!!!!!
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March 2023 by Jason J.
Have been to this bank 3 times this month and every time long lines and only 2 workers working the window. Honestly a 45 min wait to pull cash out. Because i need more than what ATM gives out i have to go inside. Golden 1 has been going down hill. Service is so slow and no staff. Makes me want to pull my money out and go somewhere else!! If you have to go inside bank expect to be in line at least 45 min!!!!
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February 2023 by Jon H.
Every time I go to golden 1 there is at least 5 - 10 people in line. They only have 2 tellers. They closed the prairie city branch and the bidwell branch still has only 2 tellers. This awful customer service. I feel golden 1 doesn't care.
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February 2023 by Carrie Z.
There aren't many places I can say I dread going to, but going here is one of them. Expect to wait at least 30 minutes to an hour in line. The tellers look stressed and miserable. I don't know what they were thinking closing the prairie city branch.
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January 2023 by KC N.
Every time I come here there are 8+ people in line with 1-3 tellers working. There are always employees at windows talking/looking at the computer- when the line gets long, can they open up another window and get the line moving? It shouldn't take so long to run into the bank and get cash beyond the daily limit of the ATM.
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January 2023 by Gary K.
The Folsom branch has long wait times for too few tellers. The tellers are fine. The line to get to them is not. Definitely don't come on your lunch hour unless you are willing to bring a sandwich and eat while you're in line.
