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December 2023 by Kelli F.
I went to make a return at Hanes/Bali Folsom Outlet mall Sunday at 3:45 the store was locked with a sign, closed for lunch. When I went back I requested a return with the Receipt in hand. Ashley the clerk said she couldn't take the return because the tags weren't there, and she didn't know what I paid for it. I said the price is on receipt and Ashley inferred I was lying about where I bought it even tho the receipt was from her store. Then at this time a male clerk came to the register and said condescendingly, no, we're not returning it. I asked to get another of the same article from the floor and use that tag. He said no they have no stock. He didn't even know what the item was because he hadn't looked it. I asked for a manager and he said he was the manager. I then asked him what can they do for me? Having a receipt and within their return window. He told me to Calm down, I said I was and he said no you're not and called me honey. I asked he not call me honey and then he called me honey again and then "honey bunches of ohs" and called me a Karen and calm down White lady. Ashley was unwilling to give me her name but then shoved her name tags in my face and called me the B word, as I was leaving. Then even as I was out of the store, both Ashley and the male were followed me shouting at me, "that's right, walk away, walk away"They continued to escalate the situation even as I was several feet out of the front door. Ashley even put hands on my adult son who was trying to deescalate the situation since they were following me outside onto the sidewalk.
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August 2023 by Ajay MURALIDHARAN
The sales person was very helpful and pointed us at the right aisles and also showed us which ones had better promotions running. Have a good selection of workout clothes, Tees, socks and underwear for both men and women. The clearance section has steeper discounts but you might not always find what you want there but the other aisles had some kind of discounts running as well. Giving it five ⭐ just for the customer service that we were provided with. The other person seemed to be very friendly as well and was helping one another customer in the store.
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June 2023 by Roca Welch
Huge selection of workout clothes, women's and men's underwear, socks, tees, etc. They carry much more than Hanes brand. Prices are not that great of a discount for a outlet store.
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June 2023 by Trisha Gullard
Good options, but I wanted a simple cotton nightgown and have not been able to find one there
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May 2023 by Elaine Macfarlane
Could find what I needed, finally found a very nice sales clerk, and she helped me find what I needed.
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April 2023 by Colette Griffin
I had so much fun. So many choices. I think I tried on everything in there. Everyone work there so helpful.
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December 2022 by Twistedhippie
Did not have what was needed no longer carry them
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November 2022 by La'Wanna Jones
Great Service ?
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December 2021 by NICOLE NEW
THANK YOU GAMES BRANDS YOUR THE BEST, I THANK YOU FOR EVERYTHING YOUR CLOTHING IS THE ABSOLUTE THE WAY TO GO IT'S A VERY GOOD FEELING, AND I THANK YOU I APPRECIATE YOUR CLOTHES IT'S THE BEST FEELING, SINCERELY YOUR'S CHARLETNEWTON
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November 2021 by Patty Kelly
Great deals and great customer service....
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August 2021 by Fern Hernandez
Always find what I want. Great variety of everything. Wonderful customer service. What else can I say. Keep it up ladies. Thanks
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June 2021 by Beth Tropel
They were helpful, they told you also which items were on sale.
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December 2020 by Daniela Bermudez
I have to say today’s visit to the Hanes store was amazing. The whole store was very clean and zoned through amazingly. Everything was organized and there were ample amounts of sizes. Judy helped us out a lot as well. She answered all of our questions. Her customer service was exceptional. She was very friendly and helpful. I will definitely be visiting this store more often.
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December 2020 by Karen Alessio
Great prices on sweats and nylons.
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November 2020 by Daniela B.
I have to say today's visit to the Hanes store was amazing. The whole store was very clean and zoned through amazingly. Everything was organized and there were ample amounts of sizes. Judy helped us out a lot as well. She answered all of our questions. Her customer service was exceptional. She was very friendly and helpful. I will definitely be visiting this store more often.
