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January 2024 by Nicole Morse
Great store with ring options and the staff is awesome we had Cindy help us purchase our new ring and she’s the best she is so sweet and kind ?
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December 2023 by Nael Bseiso
Kyle was amazing all through the experienceTruly recommend this place and Kyle, made the whole experience so much better too.
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December 2023 by Brittany Hale
Everyone here is so genuinely kind and helpful, never pushy like at some other jewelry stores. As a gay couple my wife and I deeply appreciate how comfortable we are made to feel. Jana, in particular, takes such good care of us. She's great at listening to what we want, and then helping us find just the right piece. Thank you!
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November 2023 by maria leone
Very nice customer experience and sales reps knowledgeable and very helpful.
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July 2023 by John Rea
The customer service here is amazing. Cely and Jana are awesome, not to mention the kindness, knowledge, and patience they both expressed. They went above and beyond when helping my wife and I out. I highly recommend going to Kay for all your jewelry needs.
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July 2023 by Elizabeth M.
Awesome customer service! Very welcoming staff! The manager Jana went above and beyond to find our wedding set that was purchased in 2016 at another location so that we didn't have to pay for a repair. Turns out we purchased the warranty! Definitely recommend prices are awesome also!
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May 2023 by Cindy E
Cindy is absolutely amazing. Patient, professional, friendly, knowledgeable and detailed. Cindy took time explain the process of upgrading. Showed various options. Very detailed on the products available. Kept me informed all time on getting items. Personally called keep me informed and scheduled time for me to come in to receive my items. Received my rings and I am smiling from ear to ear. I can't thank Cindy enough. She partners well with the manager Jana there who is by Cindy's side and just as involved with my transaction. With these ladies you are in great hands. Make your next jewelry purchase here. Kay's in Folsom, CA
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April 2023 by Cindy Echa
Cindy is absolutely amazing. Patient, professional, friendly, knowledgeable and detailed. Cindy took time explain the process of upgrading. Showed various options. Very detailed on the products available. Kept me informed all time on getting items. Personally called keep me informed and scheduled time for me to come in to receive my items. Received my rings and I am smiling from ear to ear. I can't thank Cindy enough. She partners well with the manager Jana there who is by Cindy's side and just as involved with my transaction. With these ladies you are in great hands. Make your next jewelry purchase here. Kay's in Folsom, CA
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February 2023 by Yo M.
Ring never delivered, had to wait forever for my refund. Bad business
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August 2022 by K Turner
Thank you, Jana for all your help. My husband loved the ring so much! It was such a wonderful experience and you made it so pleasant. I look forward to coming in again. Best customer service, really!!! Thank you!!?
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July 2022 by Sage Thurmond
Good experience buying Her wedding band.
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February 2022 by P W.
Sales representatives lacks customer service and offers condescending remarks about customer choices.
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January 2022 by Jackie F.
Excellent service for repair. Evelyn and the gentleman there were extremely helpful, kind and patient. I walked in and was helped immediately! Everything I needed help with was taken care of. Looking forward to future purchases in the future.
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January 2022 by Linda B.
My Diamond earrings are drooping down. I went in and wanted to return them 2 days before you the right to. But this lady Evelyn said there is a way to fix them, but she had to wait for the owner to return to get the ok. So owner said you would need to paid $250 to do that. If I had known that in the beginning I would of just return them. Now they say it's past my 30 days. So I have to pay. Poorest service you can ever ask for.
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January 2022 by junior Gee
ALL GOOD BOUGHT MY NEIBHOR A SILVER RING WITH REAL DIAMONDS GOOD PRICE. LATE CHRISTMAS PRESENT.