-
January 2024 by Charles Machalow
They take care of my Mincey.
-
December 2023 by Kelly Howell
This vet has been a part of our animal family for many years, so long I can't even remember when we began here. I love both Dr. Kaplow and Dr. Sollinger's practical approach. Also, they are both compassionate and explain treatment options in great detail. We have had so many trials and tribulations with our pets and they are so understanding. Also, our favorite vet tech is Liz. She is always so friendly. I understand that many people have had issues with how busy they are, but that's just a testament to how great their practice is!
-
October 2023 by Bridget Correia
Strange place...wouldn't take my phone number to call me if they had a same day cancelation. Instead wanted to book me for next week and take a $79 deposit. Too bad because the office is so close to my house.
-
August 2023 by Keith Bushell
Best in the business. I almost hate to let the secret out how good this place is. Both vets are amazing and compassionate. The staff is amazing.
-
March 2023 by Melissa Ingle
They took time to thoroughly examine, ask if I had any questions as well as advised that my pup did and maybe didn't need. No pushing anybodys products, vaccines, meds, etc.! I encountered extremely kind and pleasant people working there!
-
February 2023 by Janice Beno
I liked the vet when I could see him but the office is so busy I could rarely get in or even get a call back in response to my older dogs serious health issues. I found a new vet for my new puppy.
-
February 2023 by James Zandian
Fantastic care and service. It's probably the best facility in the area. My thanks to the crew.
-
December 2022 by Nelly G Gulewich
This veterinary has excellent staff, always willing to help and care for my dog.I love the nail trimming they give.Not to short, not too long...always the perfect trim my dog needed!
-
October 2022 by Kendall Hollifield
My dog is reactive and anxious and going to the vet can be a nightmare sometimes. I have never been so comfortable and happy with a veterinary office. They were so kind, and unlike other places, they didn’t make me feel bad about having to muzzle him so he could be examined closely and even helped me get the muzzle on him. Dr. Solinger was very knowledgeable and listened to all my concerns and the tech and receptionist (I wish I remembered their names!) made everything quick and easy. The Dr. came up with a plan to help my guys stomach issues and he hasn’t been sick a single time since we started his new regimen. Thank you so much Lakeside Pet Hospital!
-
July 2022 by Kristin Bergesen
My little one had her spay surgery recently. They have been nothing but helpful and patient with all of my questions and concerns. I am very thankful for the great care that they’ve given her, and for the way they’ve gone above and beyond to help.
-
June 2022 by Ashlee Adams
We took our 6 month old puppy in for shoulder surgery which went well initially. The problem occurred two weeks into rehab when verbal instructions were different than the written post op instructions from the surgeon.After multiple attempts over several days. We finally heard from the Dr. Kaplow and things did not go well. As you might expect, keeping a puppy still for 4-6 weeks is a challenge for all parties so having to endure confusion for 5 days over waiting for a simple answer as to if we could take her on short walks was extremely frustrating.Again, I know we were frustrated with the situation. We'd also just spent over $4,000 on shoulder surgery and just needed 10 seconds of their time to acknowledge our question. Dr. Kaplow did not meet our frustration with compassion and kindness like you might expect from someone in a healthcare profession. He was rude, condescending, and accusatory. He spent 5-10 minutes making excuses for his own slow response times when he could have just used that time to answer our quick question. He didn't like being confronted with the fact that we received less than 'WOW' service (checking the core values on their homepage and I can see he didn't embody any of them).I thought I'd actually resolved the situation with Dr. Kaplow when he called me back out of the blue, at 9pm, to tell me how mad he was at my wife for leaving a poor review based on her experience. No attempt to further resolve our concerns, just angrily ranting about my family. That was the last straw, I had to immediately hang up or I would have been drawn down to his level. I never in a million years would have imagined our vet, or any other healthcare provider, would call and attempt to speak negatively to me about my wife. In what world is that acceptable or even remotely professional. I've worked in various customer service and healthcare roles for over 25 years and have never experienced anything like this. Please don't take your beloved pets here. They deserve better and so did we!
-
May 2022 by Darrin G.
Big thanks to Dr. Kaplow and the Lakeside staff! We took our boy for his neuter appointing today and we were a bit nervous as this is our first male dog. The staff was amazing and provided us with everything we needed and Dr. Kaplow took the time to explain how Henry did during the procedure and told us to call with any issues. We love Lakeside Pet Hospital, the staff, Dr Sollinger and Dr Kaplow. They treat us and the pups like family.
-
May 2022 by Savannah E.
Took our dog here for surgery and the post op instructions were different than the instructions given at the suture removal. So we simply called the next day for clarification and we're told the doctor would call us the next day. This was 7am on a Monday. No returned call. We called again Tuesday & we're told we would get a call back. Still no call. We called again on Wednesday at 3 pm... 3 business days later! When I said I was extremely upset that no one called they got the Dr on the phone. He proceeded to make excuses about how busy he was, how he works 12 hours a day & doesn't have time for our dog. He never even clarified our dogs post op care & then hung up on me. Do not go to this vet!
-
May 2022 by Katie S.
I have been going to Lakeside Pet Hospital for 6 years. We have taken 4 animals here over the years. My first visit was with Solanger and I was incredibly happy. He was so kind and gentle and you could tell he loves animals. My second visit was with Kaplow. I was really uncomfortable with him, he kept picking at my cats scab that wasn't even part of the visit. He felt very pushy and kept pushing for a 2nd and 3rd follow up visit for a simple eye irritation that healed fine. I asked for Solanger from there out. My most recent issues and last straw for this vet has been with front desk. Getting an appointment is a nightmare and needing something urgent is just not possible. I was LAUGHED AT when I called a few weeks ago worried that my puppy was coughing because she ingested a stick. I worried it was stuck as she had been gagging and coughing for 15 hours. The front desk girl laughed and said there is no way a stick was stuck and they couldn't help me anyways. Guess what, she did have a stick lodged in her cheek that got infected that our new vet was able to help us with. Reading all of the other other horrific reviews on here makes me feel good about the change.
-
May 2022 by Merri Lynne G.
Dr Kaplow treated our dog for 15 years. The entire time was a great experience despite our dog have a few persistent ailments. He, Dr Sollinger and staff were kind, caring and very informative. I could not imagine going anywhere else with my pets.
