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August 2023 by Chris B.
I came her looking for help with my salt cell. The old guy could hardly be bothered, and some random customer behind me butts into my conversation and says, "Just add chlorine!" Gee, thanks for the unsolicited advise on my SALT water pool, dumbass! Then he asks the old guy supposedly helping me if he had an O-ring and starts helping him and walks away! WTH?! After he rings this dude upI asked if he could order the sensor for the salt cell as it's clearly not reading the salt cell. He says, "What part?" Really!? So I ask again, and he laughs and says, " Yeah, I haven't been able to get sensor parts or even salt cells for at least a year. You should go online. Ok, I get it. You can't be bothered with a new customer. No worries, I'll never be back, and hopefully, people reading my review will avoid your establishment as well!
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June 2023 by Diana Netherton
Mahalo is always very helpful. They will carry my clorine to the car. Will offer advice when I need help with the pool.
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March 2022 by Karen Rubio
Needs to have someone around to help with the chlorine cases.
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December 2021 by Eugene C.
Great pool company. Drove out of my way to get to a Non Leslie experience. Although I've taken care of my pool for 15years myself, I had some equipment issues that Les walked me through. Problem was the length of time my equipment was down, I had the greenest pool I've ever seen. Asked Les For advice and he gave me their proven technique which is chlorine and a couple of additives. Had some follow questions where Les went above and beyond to get me through the issues. Sincere thanks to Les. Not sure if he's the owner or not. But I highly recommend this company that I believe has been around a long time. Oh yea, their chlorine was by far stronger then what you buy at Leslie's. Hope the picture translates. My water has never looked this clear.
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July 2021 by Jon P
Not sure why this place is always out of chlorine. Seems like a pool place would have that. Went down the street to another pool place, they had plenty of chlorine. Use to be a 5 star rating, now 3 stars.
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June 2021 by Cathy Lopez
Always helpful and friendly. Great family owned business. Been going there for 20 plus years.
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June 2021 by Blythe M.
Disappointed. The use of the Hawaiian word For thank you gives the impression that this business understands or wishes to portray the kanaka value. THEY DO NOT. Just cultural appropriation.
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May 2021 by Sterling Watkins
After 20 years of paying extremely high prices for everything pool-related and getting questionable advice, I stopped in at Mahalo Pool Supply for the first time recently. Sensible advice, quick and personal service. They have a new customer!
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September 2020 by Chad S.
Most unhelpful company I have ever talked to. Called to ask for a recommendation on an above ground pool pump and to see if they have any in stock. His answer was I cant get them and I dont have any recommendations. I asked about a specific one and he said I dont have an answer for you. Guess I would even be buying cleaning supplies from this place.
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August 2020 by Paul K. Redd
Wendy and Les are excellent. They know their stuff, are very helpful, and don't sell you what you don't need. I have been a customer for almost 20 years. When I didn't live close, I still called them when I needed an expert opinion. I go there now even though it's not the closest by far. My only regret is not posting this review of them sooner.
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August 2020 by Gary Trautmann
Awesome people to deal with. Everyone else is a rip off
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July 2020 by Jeffrey Willingham
We replaced our pool pump With a variable speed pump, last year. I was a little skeptical on variable speed pumps and I could’ve bought a very cheap single speed pump. Mahalo gave us great advice on the variable speed pump. In the long run the savings on the electrical bill and time of maintenance surpassed any cost for this pump. Thank you very much!
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July 2020 by Holly L.
Today is the last time we will go to Mahalo for anything! The owner is rude, not at all helpful and doesn't care for the customer that just drove across town to support his local business. He seems put out to help find a part in HIS store, then only gives us what HE thinks we need, not what we asked for. I would rather drive further for someone that appreciates supporting their business. It's NOT Mahalo!
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May 2020 by Rob P.
We just had our pool installed and they have been extremely helpful. Not pushy, not trying to up sell us anything, just helpful and encouraging!!!
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May 2020 by Scott H.
Thank you for being the best supply and services store on the planet! I can always count on the owners giving me the right advice - today she walked me through how to make my pump work properly (the pressure went low). I will always buy every pool supply from Mahalo and HIGHLY recommend you buy from them - they are always helpful and competitive. The chain stores are hit and miss as for who is working that day, not at Mahalo - they are always consistent. Thanks again for being so helpful!
