-
November 2023 by Lili D.
I LOVE Meissner's so much! They have consistently given me the very best customer service of anywhere around! They are sooooo knowledgeable and helpful. Really if you need help using your machine, taking classes to expand your knowledge, need a new machine, these are your helpers. They have the whole gambit of machines too every brand imaginable and for every level of expertise. And so close to my El Dorado Hills home. No rudeness no funny business. (Yes, I have experienced both in the other local sewing machine places) Just consistent excellent service.
-
October 2023 by Ann F.
I brought my sanitary vacuum in to Messner, sewing and vacuum recently, because my rabbits had chewed through the cord and we weren't able to repair it this time. I was impressed that the employee saw that I was parked their business and came out and lifted the vacuum out of my car, which was very, very sweet. It's not a heavy vacuum, but I have a bad back. He was able to give me a quick price estimate, but told me it would be a couple of days before I would get a firm estimate after they had diagnosed the machine. I went in there only for cord replacement, but I've actually never really been happy with the vacuum itself. When I got the estimate, there were several parts that needed to be replaced, which I agreed to. I got a call as promised within a couple of days and it didn't take long to get my vacuum back. well, I was paying for the repairs he told me that the vacuum bag was free because they had not included in the estimate. I wanted to reward them for being such an ethical company but he refused. He mentioned that I practically had a brand new vacuum and HE WAS RIGHT! This vacuum performs 100 times better than when I first got it. I have to say, I'm actually enjoying vacuuming now, if anyone can enjoy vacuuming. I can't say enough about their professionalism, honesty and work ethic. Those qualities are something hard to find. I would not hesitate to recommend their business to anyone for their vacuum needs.
-
September 2023 by J. Aasen
Manager was so helpful ..Thank you!
-
July 2023 by Asya Weston
I experienced horrible customer service with "Marsha" who seemed very impatient and unprofessional over an issue I had with booking a class online. I will have to take my complaint further due to the poor customer services received today.
-
June 2023 by Toni D.
I trust Meissner's so I popped in when looking for a new machine. Kathleen helped me narrow my choices down to fit my price range and sewing needs. Kathleen is very knowledgeable. It was a joy buying my new machine here.
-
May 2023 by Nancy Jo Coburn
This is a shout-out for Kathleen and Erica, both formerly of the Roseville store. I have been their customer for several years and have always been impressed by their commitment to customer service and their knowledge of the machines they sell and service. I frequently spend time at the coast (four hours away), and both Kathleen and Erica have saved me an eight-hour round trip by their ability to solve my problem over the phone. Although I am happy for their respective promotions, they leave a big empty space at the Roseville store.JC, Granite Bay
-
April 2023 by Leticia R.
Bought a Janome sewing machine and it works great. Meissner offers introductory lessons on how to use and care for your machine. I highly recommend the Folsom location where I took my class. I purchased my machine at the Sacramento location and found the staff to be friendly and knowledgeable. I also had an older Bernina serviced and it works beautifully.
-
January 2023 by James Moore
Took a sewing machine in for service. Nice staff.
-
December 2022 by Dean Johnson
I'm terrible with names, but the lady at the counter, Sara?, helped me with my sewing machine I brought in, very professional and knowledgeable.THANK YOU
-
December 2022 by James Rechcygl
The young women working there were very helpful and courteous. Will go there again for help and supplies.
-
December 2022 by L L
This is the best Baby Lock center in San Jose. Customer service outstanding. I owned Baby lock for a many years. Something broke inside. Mashine had to go to factory for repair. All workers, repairs service were very supportive and helpful. I got my mashine very fast from factory and all was taking care best way possible. Highly recommending Meissner Sewing.
-
December 2022 by Kathy Quinn-Briggs
Lovely store..Polly was extremely helpful, knowledgeable and fun in her creative Halloween costume.
-
December 2021 by Lynda Salyer
Incredible customer service!!! Frat time in the store and was helped promptly with the sweetest ladies! Wow! This will now be my go-to store!!!
-
December 2021 by Jamie Parker-Frank
I always get excellent help with my questions. Their fabric selection may not be huge but the variety is very well curated. Also, the fabric quality is top notch!The sales people are very friendly and very knowledgeable. This place is my go-to for all my quilting and machine embroidery needs.
-
December 2021 by Esther Beckman
Meissner's is a quality store that offers sewing machines, sewing machine accessories, cotton fabric, vacuums, and servicing of your sewing machines. I most enjoy the friendly staff and customer service I've received in the Folsom store. I've had my sewing machine serviced and I have purchased a new cover stitch machine in this store. I anticipate I will be a customer as long as they stay in business.
