-
December 2023 by Alec A
Ive been happy with this branch. Overall id rate patelco as a 4. Its not as good as i remeber it being 10 years ago, but id take them over wells fargo or others any day.
-
December 2023 by Denyse Marie
I've been well served for 13 years at Patelco with no monthly service charges and very good interest rates on money market savings accounts and CDs. I also got a financial planner to help with investment choices for no cost to me. I wouldn't recommend any other bank.
-
April 2023 by Mis P.
They help High Class Auto by giving them loans to rip people off. These banks should credit check these business's as hard as they do the average customer. They are helping David seek innocent people garbage cars for high amounts. If banks stop helping these scammers we could be protected. IMHO. Shame on this bank for being part of the problem.
-
March 2023 by Sean D.
I have been with patelco credit Union for well over 13 years . When I moved back up the hill I had the pleasure of meeting with the new bank manager ANNA! She is the best! very understanding professional in every way always gets the job done. Highly recommend petelco branch and Folsom.
-
February 2023 by Kay L
I'm not sure if this review will make a difference or not but as a customer at this bank I feel this needs to be said. For context my sister and I are both members of this bank (I am white, my sister is black) , we transferred from the Elk Grove branch which going in we never had an issue, this bank has been a very different experience. I'm going to condense this story but essentially what I'm trying to explain is that this branch is extremely unwelcoming and racist to non-white individuals. My sister came in to withdraw some money from HER account, which is a perfectly normal thing to do and is well within her rights as a member of any bank, when she went in she was heavily questioned and intimidated by the staff member helping her and when seeking help with the situation she was gaslit and made to feel like she was in the wrong for just trying to withdraw her own funds! Now to solidify that this was not just a coincidence I went in (again for context we are around the same age so this shouldn't have made a difference) I was greeted, not questioned and in and out in about five mins, with no issues. I feel this needed to be reported in some way and also to let people who might face the same issue here consider banking somewhere else. Shame on them.
-
January 2023 by Austin E.
AJ Cruz was a huge help. He went above and beyond to help me gather information for my car loan. Lots of paperwork. He made several calls and contacted various departments to help me out. He is the reason why I plan on sticking with Patelco. Friendly service that makes banking a pleasure. Thanks again, AJ!
-
October 2022 by Brittany P.
Melissa that works there is so sweet! My daughter loves coming with me to Patelco. Overall they've always been kind and taken care of my banking needs. Highly recommended!
-
October 2022 by Erica Basson
I was welcomed with smile and a very friendly attitude. The staff was so helpful and answered all my questions. First time there and I am very happy I opened an account.
-
September 2022 by Rhonda Bayer
I have normally like patelco credit Union but recently they made a huge error at this branch. It’s costing me tons of hours of time and money to straighten out the problem because one of their people at their branch was not current on the correct information. I will be taking this all the way to the top with my complaints but it’s very important that you double check every single thing they tell you and every single thing they do because They really don’t care what it takes to correct the mistakes and how much it cost you. Beware
-
July 2022 by Nat Nat
Closed on weekends AGAIN?? I was just there on a Saturday a few weeks ago! It's difficult enough to get to this branch before they close at 5pm M-F, (when most banks close at 6pm to accommodate people who work full time till 4 or 5pm) unless you can afford to lose wages by leaving work early just to make it in time...but to not at least be open til 1pm on Saturdays?! When am I ever supposed to make it in there to do business with them, then?It's not like they have numerous locations within miles of each other, they're spread very far apart, so their alternate location would be far away, almost across town. I loved this bank, even left Golden1 to switch to them, but they keep changing their hours & I need a bank that has flexible branch availability for the working class. I might have to start looking into Schools as an alternative, at least they're open when I need them to be.
-
January 2022 by Cheryl S.
Not sure if I'm tagging the correct branch! However I would tell everyone I know to go to Patelco for any lending needs! I dealt with Ana, Brandon and Bernard some of the nicest most kindest efficient people I have ever dealt with!! I can't thank them enough for their customer service and all the help they gave me!! You guys rock!!
-
January 2022 by Hayley Hagan
High employee turn-over, so there are no well-trained tellers and they often only have one station open with a new employee manning it while there are three or more employees at their desks NOT helping customers.Also, I don't get the buzzer, they aren't even that popular of a bank. None of the other, nationwide, well-known banks in the area(even in the same parking lot) have this hoop to jump through.
-
December 2021 by Dylan Scharmacher
I absolutely love Patelco Credit Union! This branch has some of the most knowledgeable, helpful, and kind people I’ve met at a bank. I feel very comfortable talking about my finances with them. If you decide to go credit union, this should be your choice!
-
October 2021 by Cindy Drasher-Weidman
Since when is it appropriate for a 20 year old child teller to grill me as to why I'm withdrawing cash? Then hold me up for 10 minutes while he clicks and types through screens saying he has to document justification for why I need my money. Very odd.
-
May 2021 by Janika R.
I have been to a lot of different Patelcos and I have never been ignored like I have in this particular one. I was on a short work break and I wanted to come by and get something very simple and quick done. When I walked in I was not greeted by anyone and there was a young man at his desk talking very loudly to a customer who had completed her transaction. He talked about Groot from the marvel movies, Dwight from the show the office, the teams that weren't doing so good in basketball this year, and how he was not one of the youngest employees anymore (Corey is). There was another employee who shared a cubicle with him and she joined into that conversation commenting on how he's not young anymore. After waiting for about five minutes and making constant eye contact with this female employee I walked over to her and I asked her if she would be able to assist me with getting a cashiers check to which she responded I needed to go to the teller first or wait for somebody who wasn't currently busy. After waiting a few more minutes the very nice teller became free and I asked her is it normal for her to be the only teller she said for today it was. (I had to speak over the employee that was at his desk talking very loudly to the teller who was right in front of me) Then I asked her was she the only person that could help me with a cashiers check and she responded the other employees could have helped me. After about two minutes of talking to the very nice teller I completed my business and I was out the door. I'm constantly in different banks due to the nature of my job and I know what is professional and what is unprofessional. This is not only the worst patelco that I've been in this is the worst bank that I've been in and I've been in some banks in some really bad areas. I do not mind waiting for my turn and I do not mind the employees socializing but if it interferes with assisting customers that you can clearly see needs assistance and can hear customers asking for help and do nothing about it then the management there needs to have a conversation with their employees.