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January 2024 by Shaina R.
I have never experienced such excellent customer service with such a complex task. Reyna and Daniel have been so patient and honest with me about my used auto loan with Provident. This was my first auto loan and I was not very educated about it. They walked me through the process before hand so I knew what I was getting myself into. Then once I chose to go with them, they explained every step I had to take and were honest about how things worked. I highly recommend banking and loans with Provident. Thank you for your patience with me and all my questions. I'm so grateful I went with y'all!
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July 2023 by Samantha Moore
Called this branch to see if they accepted new memberships for SCorps and the person on the phone, Jacob, kept asking if it was a Sole Proprietorship. I told him no, it’s an SCorp at least three times. I made sure to ask him what they needed from me to open a membership for my SCorp and he said just the business license. I doubled checked that’s all that was needed and he confirmed.Went to the appointment the next day and the person I spoke with said that Sole Proprietorship was listed on the notes and that an SCorp account would need a list of items to open the membership, all of which I did not have on hand because I was told twice that all that was needed was a business license. Had to come out during work hours and I don’t like very close (40 min round trip).Very disappointed with Jacob’s lack of attention during our phone call and it was painfully noticeable. Not a good first impression or appointment, so I took my business elsewhere.
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April 2023 by Nicholas Sky
I've asked again and again for overdraft protection and for my card to be declined if overdrawn. And I've been lied to again and again that I have overdraft protection and have been charged overdraft fees each and every time. Provident CU profits from lying to their customers. If they can't be honest in this aspect, then that makes me wonder where else they're screwing people over.
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March 2023 by Gisele X.
I've been frustrated with PCU for a long time. I loathe their "revamped" online banking and I refuse to update to the new mobile banking app. I s*** you not that they made many very shitty revisions to their online banking environment and it is WORTHLESS. I HATE that I can't accomplish what I want. Some of the obnoxious revisions:*see-through banking data (you can see the effing decorative background through your financial data) - I have ZERO desire to look at your stupid "pretty" background - I do NOT want transparent data screens*your full name is shown at the top of the screen for every page you view - ZERO privacy if you need to look at your banking online and you do not have a privacy screen and are in a public environment*can't select the dollar amount of the transaction just to keep your place while you balance your checkbook - if you do, the whole effing excessive multiple line transaction detail pulls up and blocks your view of your other transactions*too many blasted scrolling windows - this is not social media - I do not want your obnoxious promos and pictures distracting me from serious business*their pages get hung up too easily for too long trying to load*sign-on window buttons are too close to the typing fields, too easy to lock yourself out*sign-on window does NOT have a feature to show your typed password for proofreading before clicking "enter", too easy to lock yourself out*tiny, spread-out font is easy to get lost*excessive hyperlinks are excessively distracting and it is much harder to focus on what you need to see (and it is not the font size for my monitor and window browser because their routing and banking numbers are GIANT*IT IS JUST PURE SHIT.I am considering moving my money to a different institution after 25+ years. The interface is that bad. Absolutely horrendous s*** just trying to please the segment of society that needs excessive stimuli and constant identity changes.
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December 2022 by Mary B.
My elderly parents who live far from a Provident office, began a process late November that that had a deadline. They completed a required form, and mailed it in a pre-filled return envelope. With the deadline coming near, they telephoned a representative but were unable to find out if the action item had been completed. I went to the Folsom office, and explained my parents plight. So happy that Jennifer Carter, Account Officer was able to provide personal follow through within her organization, and my parents are relieved that their situation is resolved. Thank You, Jennifer!!
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October 2022 by Sandra F.
I just opened a ww savings and checking at the Folsom Provident Credit union!The Folsom team rock:Mina Attalah, Float managerJan, Daniel and Jacob provided extraordinary service!Most noteable...they knew there regular customers by name and treated the new ones like they are family.Highly recommend the team at Folsom Provident credit union SF.
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August 2022 by Sara L.
I wanted to open a savings account. Nothing fancy. Planned a set amount to go into account for future travel. I made an appointment. I'm 65 and believe me not my first bank account. Girl calls me and tells me all the things to bring (standard and also listed on website). Then tells me to unlock my credit with experian. Now this is weird as I am not applying for credit. How would she even know I lock my credit file? Even if innocent still intrusive. Irritated me to no end. Time to find another bank.
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June 2022 by Janelle Dorosh
Called to notify the bank of my father's passing and was transferred to the back office who then just transferred me to the fraud department without even advising me that I was being transferred!
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June 2022 by Nancy D.
So disappointed in this institution. It has a good rating from Forbes - but maybe Forbes needs to look again. I set up an appointment to set up a trust account. On Wednesday, I had an appointment. I guess Everett didn't want to meet with me on Wednesday, so he changed my appointment to another day and another person, without my knowledge. The other person didn't know what a trust account was. I was repeatedly asked if I had an account with them. No, I'm opening a new account...and now I'm not. Thanks, Everett, for changing my appointment without my knowledge and passing me off to a person who didn't know how to handle this type of account. Thankfully, this happened before I moved the money to their institution. If it's this bad before you start, don't move forward.
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May 2022 by Mika S.
Two weeks ago, after doing my research I chose to open a new account with Provident Credit Union for various reasons and I'm SO happy that I went with Provident! Jennifer, the manager I had an appointment with was so kind, friendly, professional and just so welcoming. She took the time to answer all my questions and explain the different services and perks with Provident Credit Union. I know I made a good decision. Thank you again!
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February 2022 by David Fredrick
My family has turned to Provident Credit Union many times for our loan needs. Colleen Knowles is such a great employee to work with. I’ve had the pleasure of securing multiple loans with her but this last one was exceptional. I cannot thank Colleen enough for her attention to detail, going the extra steps and putting her customers first. Our family is forever grateful.
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November 2021 by CJ D.
I cannot say enough good things about Provident Credit Union (PCU). We opened up an account after my wife tried to refinance a car loan that was at double digits interest at her bank, but we contacted PCU , they helped my wife become a member and then refinanced her car loan to a low, single digit interest rate. We recently moved to Copperopolis and we went to the Folsom branch to take care of some banking needs for myself and my wife. That was a 70 mile drive. I can tell you we will stick with PCU regardless of how far away we are for 2 simple reasons... Their programs and products are first class and their customer service is top notch. Jennifer was extremely helpful with my banking needs, but I especially appreciate her quality service for my wife. My wife has a hearing impairment. Adding to her difficulty is wearing masks which prevent her from seeing what people are saying, and you add in plexiglass partitions and it is quite challenging. It is something that often in public, because you can't see it, people may be impatient or they look down on my wife. This was not the case with Jennifer. She was patient, walked my wife thru everything and took care of her banking needs. My wife had consolidated all her banking now with PCU. When we left, Jennifer gave her her card and told her to call her or email her anytime with questions or if she needed any help. My wife left and as we sat in the car, she was so happy and relieved to have this taken care of. She was so happy. I think about how many times over the years all of us have experienced the cold indifferent attitude and or policies of "big banking". You are nothing to them, and they act as if they are doing you a favor keeping your money. PCU operates very differently. This attitude was true at our Walnut Creek branch as it was at this Folsom branch. Do yourself a favor and move your banking to PCU. You will thank your self for doing so... Thanks Jennifer and thanks PCU!!
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October 2021 by Akuetteh Sowah
This Bank was taking money from my account since God knows when. Anytime I rented a car they were not crediting my account the amount held by the rental company till 2019 when I found out and they told me the money dropped. Dropped to where? They told me when the money is released by the rental company it’s not credited to my account the bank keeps it without explanation.
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October 2021 by Tasnim K.
They seem so sleepy at the front counter. The staff are quite junior and sometimes a manager will step in to help and make the experience a little less painful. I have autopay on my account and on numerous occasions the auto payment stopped- who knows why. Quite troublesome to fix again and again. So far I am not so sure of what resounding benefits I am getting from switching from Bank of America where the experience was impersonal. Feels the same at Provident.
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August 2021 by a “God is MORE than ENOUGH” hightower
I went in to get a auto loan and I was greeted by everyone and with smiles!I later was helped and was greatly surprised with the exceptional service by Angie Caldwell and Jennifer Carter at the Folsom Branch. Great ladies and nice! I recommend this branch for personable service and respect. My loan was approved in minutes! Thank you Ladies!
