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February 2024 by Ricky T.
I went to Roger's to look for a 4 th year anniversary gift. As soon as I entered I was greeted that was great. I was asked why I came in. I told them and asked to look around. My wife is not into jewelry so I was looking for what she likes. Well I tried the sales lady kept stopping me to show the hearts of diamonds collection and told me the price $1500.00. I want to look around so assuming $1500 was too much she went around the corner and showed me a piece for $400. I again said I want to look around! At that point I had enough it wasn't the prices it was the constantly being interrupted while I wanted to look. I do not like pressure sales
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February 2024 by Christy H.
This review is LONG overdue. Last year I had a horrific experience where my body swelled all over and I had to have my wedding ring cut off. My husband and I were planning to celebrate our 25th wedding anniversary in Australia and I wanted to have my ring fixed for that adventure. So we took the ring into Roger's Jewelry in Folsom and spoke with Jodi Ziony about getting it fixed. That day, unknown to us, was a special day where they had various specials and deals. Jodi told us we could fix the ring, but also told us about the sale and we decided to just look, it doesn't hurt to do that. Well, looking led to wanting. My eyes caught the most beautiful vintage inspired wedding ring. There are no words to describe the beauty of this ring. Pictures don't capture it's beauty. So I asked her, is the ring pricing equivalent to a new car? She proceeded to help us obtain this ring for a price that was unbelievable. This was a memorable experience that we will remember forever. We worked together, with so much excitement and glee to build the ring. She even helped me score an UNBELIEVABLE deal on a special ring for my husband. It was like shopping with your best friend. I was not an easy customer while I was waiting, and even right after getting this beauty on my finger. Do not be fooled, my gratitude for this material object is off the charts. I told my girlfriend I call it my precious, because when it catches the light I can't stop staring at it. Not okay to obsess over a material item in this way...but I do. Jodi not only made the initial purchase special, when we came to pick up the rings, she gift wrapped them so we could open them together. It was magical. The pictures I am including are from the day we went to pick up the rings, and one I took on our way to celebrate our 25th Anniversary. If you are looking for someone to help you obtain the perfect ring for your special someone, go see Jodi Ziony at Roger's Jewelers in Folsom!
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February 2024 by Rick K.
"Wow! What an exceptional experience at Rogers Jewelry, and I have Jodi to thank for making our 35th anniversary celebration truly unforgettable. From the moment we walked in, Jodi's warm smile and genuine enthusiasm set the tone for an extraordinary journey. She listened attentively to our preferences and vision for the perfect anniversary band, and her expertise shone through every step of the way. Jodi's dedication to ensuring every detail was just right was truly remarkable. She patiently guided us through their stunning collection, offering valuable insights and expert advice that helped us make the perfect choice. Her passion for jewelry and commitment to customer satisfaction were evident throughout the entire process, making us feel like valued guests rather than just customers. The end result? A breathtaking anniversary band that exceeded all expectations. The craftsmanship and quality are impeccable, a true testament to Rogers Jewelry's commitment to excellence. My wife was absolutely thrilled when she saw it, and it's a testament to Jodi's talent and dedication. Thank you, Jodi, and thank you, Rogers Jewelry, for making our 35th anniversary a moment we will cherish forever. We can't recommend them highly enough - five stars all the way!"
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December 2023 by Alison B.
I have been going to Rogers since my husband bought my engagement ring there 7 years ago, every time there is something new. from rude sales people to most recently damaging my ring and being scammed into having the prongs fixed. the last time I went in they cleaned my ring and handed it back and several diamonds had fallen out of my anniversary band. they pretended to not notice and when I brought it up he fished the diamonds out of the cleaner. they sent it out to "fix" it and when I got it back it is noticeable which diamonds had fallen out. In addition to that my engagement ring now snags on everything. I brought it back in, paid to have the prongs retipped and told them about the crappy repair job on my other ring (which I was told couldn't be fixed). just picked my rings up today that I paid to have re-tipped and it is still snagging on everything....makes me think they either did nothing or I was completely lied to. Do not bring your business here. I have never once, in 7 years, been treated respectfully or had my rings properly taken care of.
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December 2023 by Veronica D.
My fiancé went in to get our rings appraised for insurance and get ballpark pricing for resizing. The woman that "helped" him was so incredibly rude and just wanted to get him out the door. We suspect it was because of the way he looked as the woman was much more pleasant and eager to work with other customers in the store. We were looking to get ballpark verbal appraisals to see if it was even worth insuring our rings since they are family heirlooms, however this woman would not help at all (which is pretty surprising as other jewelers were happy to do since it is literally no cost to them). She wanted him to pay $150 per ring for a written appraisal right off the bat in order to get her opinion. As for the resizing, the price was very high compared to other quotes we have gotten. I'll add that she was hesitant to even give the price to do that. I do not recommend coming here, there are much more personable and affordable jewelers in Folsom.
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December 2023 by Dominic B.
Shane was a great customer advocate and spectacular customer service. Highly recommend for all jeweler needs.
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September 2023 by Melanie Seale
We needed help with jewelry repair and restringing of family pearls. The team at Rogers were excellent to work with and kept us informed of progress. They were able to deliver the repair with excellent quality and they beat the estimated time needed for the work.We would use them again and if we were in the market for new jewelry/men's watches we would go to their store FIRST!!!
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August 2023 by Mark Schue
Great place to shop for that special someone. No pressure sales,friendly and courteous staff. We spoke to Jodi she was awesome so kind and friendly. All the staff at Roger's Jewelry in Folsom are so nice and positive. We will be back to shop there soon. Thank you Roger's.
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August 2023 by Alina
Amazing store! They are incredibly kind and caring with your needs. I got my watch battery changed here and I couldn't be happier with their service!
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July 2023 by WanderingNomad
Went into Rogers Jewelry on East Bidwell in Folsom Ca today for a minor watch repair. My interaction with Shane was outstanding! He is polite, professional, and the customer service he provided is top notch! He makes the efforts to connect with the customer on a personal level. Great experience!
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July 2023 by James Hamilton
I have been in a few times for battery changes and the service was always great. Yesterday I stopped by to see if they had a watch band pin for my Garmin which they don't even carry to my knowledge. The man that assisted me (didn't catch his name) searched all over the place and eventually came back with a new pin and told me it was on him. That is what true service is about, thank you!
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June 2023 by Phavandy Southivilay
I’ve been going to Roger’s Jewelry for 20+ years. It all started when they had a location in Arden Fair Mall. I had a diamond lady that just knew me and what I liked. When that location closed down, I wasn’t really interested in diamonds as much. So it was one of those things that I just never thought of. About 8 year ago, I was looking into diamonds again. I stopped by the location in Folsom, simply just window shopping. That’s when I met Jodi, we just clicked. She’s not the pushy sales type, she observes your do’s and don’t like’s. Makes recommendations base on what she thinks you will like. She helps make it easy, comfortable and affordable. All while getting that top service from someone that know’s her diamonds well. By far I have met my fav diamond lady. If you are looking for some bling ?. Go stop by Roger’s Jewelry in Folsom and ask for Mrs. Jodi.
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May 2023 by Stacy
I cannot express how thankful we were to find Jodi Ziony at Rogers jewelers! Went in for a gift for my mother-in-law, she helped us pick out the absolute perfect bracelet. My MIL has really bad arthritis so she helped us pick out one with a pull-toggle so she could slip it on and off without having to use the clasp. I was so happy with her service I took back my wedding ring and band that needed to be resized and they were happy to do it even though we didn't purchase the Rings there. The customer service was beyond reproach and the quality of their merchandise is top notch! Happy to start making a "wish list" so I can send my husband in for more treats! Thanks again Jodi for all your help!
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May 2023 by strrxwbxrries
Beautiful interior! Employees are highly knowledgeable, helpful, and experienced. They even gave an on the house watch bracelet Sizing even though I bought nothing. This is how you build lifetime customers, I will be going here whenever I need a watch, jewelry, etc. Thank you Roger's Jewelery!
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May 2023 by Pranaya Tandon
Outstanding customer service with a to do attitude. I am visiting this store for past 6 years and every year you see top notch quality products and warm welcome. Special thanks to Desiree for her personal attention. Keep up the good work.