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November 2023 by Raymond P.
Hands down the best automotive service shop in the business. Thorough and professional, I'm extremely pleased with them. I won't go anywhere else for automotive services / repairs.
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November 2023 by Thiyagarajan Chockalingam
During my latest B1 service appointment was told my battery test failed and should replace the battery. They didn’t give me the battery test results in printout. I refused it as it was only 2 years old and was still under warranty.I took the car to Folsom lake Honda and auto zone for battery test. Both of them told me the battery is in good condition.Not sure how to trust their assessments in the future.
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October 2023 by Nikey Castillo
My family and I are new to the area and we drive ALOT. We have 2 vehicles that have given us some issues over the past year. We tried so many different shops and something was always off, forgotten work, over priced costs, long wait times ect. If I could give Shannon Family Automotive more than 5 stars I would. Our family is so lucky we have a reliable go to auto body repair shop now. No more cold calling or going from shop to shop disappointed. They where fantastic from the first phone call asking about availability and pricing for my husbands GMC. We got our suv towed in and they got to work on the issues swiftly. They even helped work on costs from suppliers and passed the savings on to us. Every interaction either in person or by phone was polite, honest and friendly. I can’t recommend Shannon family automotive enough!
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October 2023 by Rusty G
I agree with the recent feedback on Shannon’s - it’s become over priced, they have become aggressive with upselling services and service quality has declined. This shop use to have a home town family owned feel. I had lots of trust in them and prices use to be less than the dealerships. My last couple visits have been questionable and uneasy for me.- They were recommending service on items not even near OEM schedules (like spark plugs at less than 75% of life).- Brake service priced at $500 per axle (this did not include new rotors, just the resurfacing). I asked about the ~$300 brake service coupon they offer, but was told that’s only for “basic service” :( …and you’re pinned in at this point because they are charging for the diagnosis if you don’t buy the service.- And the last transmission service I had left a puddle of trans fluid on my garage floor because the drain plug wasn’t installed correctly - which they corrected - just a hassle to go back.I never thought I’d say this, but I can’t recommend Shannon’s any longer. I miss the home town feel this shop use to have…Services: Transmission
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October 2023 by Maggie Crawford
We have recently had 2 of our cars serviced at Shannon Family Automotive and I am so impressed with the good work, detailed reports, and communication from the team. My family and I will definitely keep using Shannon Automotive to keep our cars in great shape.Services: General repairs & maintenance
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October 2023 by kalananda_81 chandraiah
Over priced and over rated! Rip off auto place.I recently went in to Shannon for a break pad replacement on my basic Honda Civic. They gave me a quote of $1450 which includes maintenance (as in engine filter n oil change, tires r not included)n break rotor replacement ($750)Honda quoted me around $450 vs Shannon quoted $750 (way overly priced).I negotiated with the Technician at Shannon to $540 n fixed at Shannon as I had no choice of fixing it (else I would pay $100 inspection fee at Shannon)The labor cost was 2 times the cost of the parts at Shannon.Labor for Engine air filter was $20 n labor for break Job was $250. Will never go or recommend this place.
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September 2023 by Terry H.
Saw the flyer of $37.99 for oil change. Took my Honda in a few years ago, but I was told this was the discounted price for labor only - total price was ~ $70 including parts. I didn't see any wording like that on flyer. Honda dealership charged about the same at that time, so didn't see why I should do it there. Plus, Honda dealership provides free shuttle service. I still got the oil change done there for that time, since I was already there, but never came back again, as I was not sure if I could trust them on other service.
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September 2023 by Octavio Sánchez
Tried them again for my hybrid and got a quote for parts and labor for over $3200 (after the $195 diagnosis). Felt a little pressured to make a decision since I had one of their loaners. Ended up declining and going for a second opinion to a shop that only does hybrids and they diagnosed within 15 seconds of showing up and did the work for $1600.
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August 2023 by Tawanna Tee Payne
So hospitable,?So Helpful, So honest!?They were surprised when we told them our old 2005 Dodge Caravan ? made it all the way up to Ghost ? Mountain ?️ Ranch Resort and we camped ?️ out for 2 weeks during the 4th of July holiday!?And now we have to get another ? updated van because our 2005 has to be put out into the pasture?like an old horse ? due to a gasket leak! We made it there Twice but we have to remake reservations due to our van is not able for a ? 3rd trip. So we are looking ? at other options.?
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August 2023 by Margala Woods
Melinda in the HR Dept observed me jumping my dead battery in a Folsom parking lot. " It could be the alternator. I work close by at Shannon Family Automotive. Let us quickly fix your problem". It was fast, super friendly service at a fair price. Thank you Melinda and Crew! Kelly Woods
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August 2023 by Phillip Scott
They always take great care of us and our truck has over 330,000 miles on it!
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August 2023 by AlfiHatesFlea S.
Wow could not believe Patrick quoted me $325 for routine 45K maintenance on my Highlander. He said that was based on Toyota's recommendations, but when I was obviously flabbergasted he backed down and said but that's why they don't follow the factory guidelines and that would bring the cost down. Look, I'm no auto maven, but even I know that that is outrageous and waaaaay more than a dealership would even charge. Literally, the Toyota service book lists the golfor 45K service-Check installation of driver's floor mat-Inspect & adjust all fluid levels-Inspect wiper blades-Re-torque drive shaft bolt-Rotate tires-Visually inspect brake linings/drums and brake pads/discsYa don't even need to change the engine oil on this service! And what are they skipping to bring costs down-- there's barely anything to do on this maintenance! Maybe one could attribute his hugely inflated quote to lack of knowledge of what the service requires, but as a purported "Honda & Toyota Specialist" that would be very disappointing as well. Needless to say, I cancelled the appointment I had set up online (so glad I called them to check what they would charge!) and called elsewhere. I was quoted $20 by the next shop I called. That's TWENTY DOLLARS. I was absolutely stunned by this as well, but the guy said without an oil change, just a tire rotation and checking fluids etc would take about 30 min.You know, this shop is not going to make a lot of money off me for this appointment, but they've earned my trust and continued patronage, and that includes when I will need bigger jobs done requiring thousands of dollars worth of work, as well as on our other cars as well.For future reference, Shannon Family Automotive should keep the long game in mind. Maybe they feel they have enough customers to keep them going, but using their current tactic won't be garnering them many new ones. There was no rudeness on Patrick's part when I asked him to cancel my appointment and these great reviews must mean they're keeping some people happy, but as much as I'd like to support a local business I can't afford to do business with this one.
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July 2023 by Tee Payne (Tee)
So hospitable,?So Helpful, So honest!?They were surprised when we told them our old 2005 Dodge Caravan ? made it all the way up to Ghost ? Mountain ?️ Ranch Resort and we camped ?️ out for 2 weeks during the 4th of July holiday!?And now we have to get another ? updated van because our 2005 has to be put out into the pasture?like an old horse ? due to a gasket leak!
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July 2023 by Paul Scott
Shannon Family Automotive gave us a second opinion on our transmission issue with our Acura MDX. They gave us several options without pressuring us for any particular option. Once we made a decision, they did the work quickly and repaired our car. They saved us thousands of dollars and more importantly, assured us that if their fix didn’t work, they’d credit the money we already spent toward a new transmission. To sum, they’re honest, competent, and a trustworthy organization. We’ll be taking all of our auto issues to Shannon from now on.Service: Transmission
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June 2023 by larry lewis
I hate to do this review, because I’ve had good experiences with Shannon in the past. But, the past few times I’ve used them, the experience was weird and this past time, just plain bad.I won’t go so far as to say don’t use Shannon, but unlike in the past I’d say do so with caution. I came in for a 105k service (plugs, valve adjustment, timing belt, water pump - the usual). Quote came in really high. I checked on the price with the dealer - over the phone I got a quote $300 cheaper - no specials, no haggling. Keep in mind - this is an Acura dealer.I’d expect an indie mechanic to be less expensive - not more expensive. But, Shannon wasn’t able to meet the price. Still - no big deal I can respect that.When I came to pick up my car, they charged me $200 for an oil change I didn’t need and an “inspection” that resulted in a quote for services $300 more than the dealer.It is what it is - but sad to see Shannon clip repeat customers. I won’t be going back with any of the four Acura/Honda vehicles I own and that I had taken there in the past.If you do choose to use them - just be careful. They aren’t quite as friendly as they used to be.
