The Management Trust is praised for its exceptional customer service and professionalism. Reviewers frequently highlight the outstanding support provided by team members such as Ms. Mikki Cooper, Joanne Kim, Mimi, and Xhail. Ms. Cooper is noted for her prompt responses to service requests, often within hours. Joanne Kim is described as a rockstar, known for her immediate responses and her ability to streamline resolutions while demonstrating kindness and enthusiasm. Mimi is recognized for her quick problem-solving skills, particularly in handling issues that could impact property sales, while also offering supportive guidance to new homeowners navigating the approval process for home improvements. Xhail is commended for her assistance in locating necessary forms, easing the process for clients. Overall, The Management Trust is characterized as a reliable and helpful organization where staff go above and beyond to ensure customer satisfaction, making property management a smoother experience for residents. The well-maintained properties and efficient handling of issues further solidify their positive reputation.
Ms. Mikki Cooper, our community support specialist, is great. Responses were always professional and prompt. (most within hours, all <24 hours). Our service request was approved within days! Really appreciate Ms. Cooper’s great service.
September 2025
Joanne Kim is a rockstar! She is a wonderful representation of TMT - responding immediately to questions and streamlining resolution with other members of the team. She and Joanna Thomas were incredibly helpful to get information and operated with professionalism, kindness, and enthusiasm!
August 2025
Joanne Kim is amazing. Super responsive and helpful and made sure to ask if there was anything else I needed. We need more people like this. Very thoughtful and caring and committed to excellence. She seems like she's the kind of person that always goes above and beyond the call..
