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March 2024 by Fantasia R.
I am in shock with how the Walgreens off of Bidwell in Folsom, CA treats their sick pediatric patients. I drove my daughter from Sacramento to Folsom's Sutter urgent care because they could squeeze her in quicker than Sacramento. I've done this before and it used to work out beautifully that this Walgreens is right next door. After seeing the MD, I went inside the store to drop off my new insurance card and let them know I was waiting for my daughter's prescriptions that the doctor just sent over. I was told the wait would be an hour and half. It was 4:15pm so around 5:45pm they'd be done. As a pharmacist myself, I gave Navneet/Nazneet the pharmacy technician, my full trust that the wait time really was correct. I gave my cell and she said I'd receive a text in a few minutes to confirm my number and after, it would also let me know when the scripts were ready. I never got the text. After an hour of waiting in the car with my sick 2yo, I decided to check back in and the same technician told me they JUST got a new script and now, instead of 5:45pm, the whole order could be ready at 7pm. I told her I was in shock that it would take so long. I asked her why she couldn't just keep the order together and fill my antibiotic since I had already been waiting since 4:15pm. She said, "there are other sick people in pain and I have 60 scripts to fill before that one." The lack of empathy was completely disgusting. Nothing I said could make the process go faster. My 2 year old was about to be forced to wait 3 hrs to get her antibiotics, sitting in the car with 102 degree fever and this technician had not a single care to give. I drove off completely shocked. I ended up leaving Folsom to allow my child to rest comfortably at home while a friend of mine had to go and get the script later. What a disaster and complete customer fail on Walgreens behalf. I will not be going back. A little empathy could've gone a long way. To top it all off, I never got the text that my scripts were ready even after I told the technician the test text never came. Would I have ever gotten it if I wasn't proactively checking in with the pharmacy? Who knows but now I don't care to find out
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February 2024 by Abbie Maravilla
Pharmacy has the absolute worst customer service. From the actual pharmacist to the techs. Everyone always has an attitude. They “sign you up for texts” but you never receive them and then they get an attitude with you when you have to call to make sure your prescriptions are ready. 1 of my prescriptions didn’t transfer from my last pharmacy and I have asked about 4 times now to get it transferred the last pharmacist said oh yeah I’ll do that for you here’s this one have a good day. Didn’t ask what prescription I needed transferred or anything so I gave up and just buy that med over the counter now. I will be transferring my families prescriptions elsewhere.
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January 2024 by Arshia Firouzi
Awful pharmacy. They don’t use the online website for anything so all appointments made are fake.
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January 2024 by Javier Gutierrez
Pharmacy is incredibly rude.The attention of the pharmacists is terrible.
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January 2024 by Jenn Wead
Busy pharmacy, but always friendly and helpful.
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January 2024 by Vi N.
This has nothing to do with wait time. The pharmacists are so rude and the customer service is so bad. They are condescending and mean when you ask simple questions. Do not ever go to this pharmacy.
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December 2023 by Christine Flanagan
They leaving on hold and then hang up on you when they don’t like what you have to say about their customer service. If my company didn’t use this pharmacy I would go somewhere else.
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December 2023 by Doogie D.
I've never had an issue at this store. The drive thru pharmacy is always courteous, and if there is a wait, it isn't too long. The service inside has been fine too. Not sure why it's rated so low, so just wanted to share my experience.
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October 2023 by Bill Connors
Update: lowered to 3 stars: This store gives me whiplash between its amazing service and lousy service. The following paragraph is still true, that happened, but today they called hours before an appointment for the COVID and flu vaccine, said "we ran out, we're canceling the appointment." Huh? You ran out, you didn't know we had an appointment and save vaccines for us? Okay, let's reschedule -- "nope, not our problem, go online and figure it out yourself" was basically the response, no interest in helping further.My mom's doctor called in a prescription on a Friday, turns out it wasn't advised for her age group. The pharmacist Bhavani (my apologies if misspelled) followed up with doctor office but they didn't reply. The dr's after-hours call service shut me down, said I was out of luck until Monday. Bhavani, on her own initiative, called the after-hours number, persevered with the call service, got a doctor on the line, and got the okay needed, filled the prescription, and then called me. Talk about above and beyond service! Definitely 5-star service for which my mom and I were very appreciative!
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September 2023 by Tom U.
If I could give them a negative star I would. Idiots, that about sums it up. I went online to book an RSV vaccine shot today, took all my information and set up an appointment with a confirmation email and number back. Got there, No record of it. Spoke to the service man at the pharmacy, I told him I had Medicare and Supplemental with KP. He turned to the pharmacist, mumbled something then took all my personal info for 10 minutes. Then handed me back my ID and said they didn't accept my insurance. Couldn't have done that BEFORE taking my personal info. Then said its $320 for the shot. I don't think so. Not the first time I have dealt with stupidity at this location. Never again
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July 2023 by R Wong
Savvie handled my pick up orders professionally. I appreciate all the staff who prepared my pick up orders. Sometimes they are quite heavy like several bottles of laundry detergent. Thank you!
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June 2023 by Bryce Bombeck
Pharmacy is incredibly rude. When you call to ask a question, they either give you one word answers or start talking over you. And no, I was not rambling on. If you take more than 3 seconds to ask a question, you get talked over.
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May 2023 by Michael G.
First, let me say that I'm not a big fan of Walgreens due to a previous horrible experience getting my COVID booster (see other review). Too bad there are no negative stars because you don't even deserve the one that I gave you. So, when my wife said that she was having trouble finding some OTC allergy medicine and had gone to Walgreens for it, I understood. When she told me the story, I absolutley had to light you up again. My wife went to 4 different Walgreens to find a 70 count OTC bottle of alergy meds. Not for fun, but she looked on-line and these stores showed them in inventory. Walgreens....get your act together. Your online inventory is way off, a horrible way to treat your customers (while you still some). On her 4th trip, and exasperated, she was in this Folsom store and the "new gal" was trying to help her. She offered to call other Walgreens to see if they had these in stock so she didn't need to drive to more stores. Her supervisor told her, in front of my wife, that if she wanted to call for her, that she'd need to use her personal cell phone because they only had one phone line. ARE YOU KIDDING ME? YOU WOULD BERATE AND EMBARASS YOUR NEW EMPLOYEE BECAUSE SHE WOULD DARE TO PROVIDE CUSTOMER SERVICE??So, who is your one land line for if it isn't to help customers? Walgreeens- the reason you are in business is to provide a service for your customers. Without them, you disasppear. Note: your net profit margin in 2022 was just 3.3% and only 1.9% in 2021. Not much cushion that would allow you to piss off your customers. Does your owner, Walgreens Boots Alliance, Inc., (WBA) shop there? I doubt it, or they would be mortified. Do they see the reviews of not just this store but the entire chain? If they do and they see nothing wrong, they are the captains of the Titanic. Do us customers a favor and move over for a store that like to serve customers.
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May 2023 by Barbara Richardson
Very clean store stores very organized and the people are very friendly that work there and helpful
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May 2023 by Nijam
Feel unconfrtable to talk to the staff over the phone. Maybe they are busy, understaffed and stressed. It is refelcting on the customers. They lack courtesy and very rude when communicating.