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March 2024 by Fantasia R.
I am in shock with how the Walgreens off of Bidwell in Folsom, CA treats their sick pediatric patients. I drove my daughter from Sacramento to Folsom's Sutter urgent care because they could squeeze her in quicker than Sacramento. I've done this before and it used to work out beautifully that this Walgreens is right next door. After seeing the MD, I went inside the store to drop off my new insurance card and let them know I was waiting for my daughter's prescriptions that the doctor just sent over. I was told the wait would be an hour and half. It was 4:15pm so around 5:45pm they'd be done. As a pharmacist myself, I gave Navneet/Nazneet the pharmacy technician, my full trust that the wait time really was correct. I gave my cell and she said I'd receive a text in a few minutes to confirm my number and after, it would also let me know when the scripts were ready. I never got the text. After an hour of waiting in the car with my sick 2yo, I decided to check back in and the same technician told me they JUST got a new script and now, instead of 5:45pm, the whole order could be ready at 7pm. I told her I was in shock that it would take so long. I asked her why she couldn't just keep the order together and fill my antibiotic since I had already been waiting since 4:15pm. She said, "there are other sick people in pain and I have 60 scripts to fill before that one." The lack of empathy was completely disgusting. Nothing I said could make the process go faster. My 2 year old was about to be forced to wait 3 hrs to get her antibiotics, sitting in the car with 102 degree fever and this technician had not a single care to give. I drove off completely shocked. I ended up leaving Folsom to allow my child to rest comfortably at home while a friend of mine had to go and get the script later. What a disaster and complete customer fail on Walgreens behalf. I will not be going back. A little empathy could've gone a long way. To top it all off, I never got the text that my scripts were ready even after I told the technician the test text never came. Would I have ever gotten it if I wasn't proactively checking in with the pharmacy? Who knows but now I don't care to find out
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January 2024 by Vi N.
This has nothing to do with wait time. The pharmacists are so rude and the customer service is so bad. They are condescending and mean when you ask simple questions. Do not ever go to this pharmacy.
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December 2023 by Doogie D.
I've never had an issue at this store. The drive thru pharmacy is always courteous, and if there is a wait, it isn't too long. The service inside has been fine too. Not sure why it's rated so low, so just wanted to share my experience.
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September 2023 by Tom U.
If I could give them a negative star I would. Idiots, that about sums it up. I went online to book an RSV vaccine shot today, took all my information and set up an appointment with a confirmation email and number back. Got there, No record of it. Spoke to the service man at the pharmacy, I told him I had Medicare and Supplemental with KP. He turned to the pharmacist, mumbled something then took all my personal info for 10 minutes. Then handed me back my ID and said they didn't accept my insurance. Couldn't have done that BEFORE taking my personal info. Then said its $320 for the shot. I don't think so. Not the first time I have dealt with stupidity at this location. Never again
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May 2023 by Michael G.
First, let me say that I'm not a big fan of Walgreens due to a previous horrible experience getting my COVID booster (see other review). Too bad there are no negative stars because you don't even deserve the one that I gave you. So, when my wife said that she was having trouble finding some OTC allergy medicine and had gone to Walgreens for it, I understood. When she told me the story, I absolutley had to light you up again. My wife went to 4 different Walgreens to find a 70 count OTC bottle of alergy meds. Not for fun, but she looked on-line and these stores showed them in inventory. Walgreens....get your act together. Your online inventory is way off, a horrible way to treat your customers (while you still some). On her 4th trip, and exasperated, she was in this Folsom store and the "new gal" was trying to help her. She offered to call other Walgreens to see if they had these in stock so she didn't need to drive to more stores. Her supervisor told her, in front of my wife, that if she wanted to call for her, that she'd need to use her personal cell phone because they only had one phone line. ARE YOU KIDDING ME? YOU WOULD BERATE AND EMBARASS YOUR NEW EMPLOYEE BECAUSE SHE WOULD DARE TO PROVIDE CUSTOMER SERVICE??So, who is your one land line for if it isn't to help customers? Walgreeens- the reason you are in business is to provide a service for your customers. Without them, you disasppear. Note: your net profit margin in 2022 was just 3.3% and only 1.9% in 2021. Not much cushion that would allow you to piss off your customers. Does your owner, Walgreens Boots Alliance, Inc., (WBA) shop there? I doubt it, or they would be mortified. Do they see the reviews of not just this store but the entire chain? If they do and they see nothing wrong, they are the captains of the Titanic. Do us customers a favor and move over for a store that like to serve customers.
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March 2023 by Mary W.
Rude, from both clerks who were on at 3 pm Monday, March 6. My RX was already refused twice because I was prescribed paxlovid which I returned immediately when I was told they didn't fill my much needed RX because I was going to take paxlovid. They refused the unopened return and my RX. Iwas told to come back in5 days, I did I was told to come back in 4 more days, I did by this time I'm out of my RX and nearing a health crisis. I explained this to the clerks. Absolutely no response. Acted as if I said nothing. They informed me I had no RX. After much back and forth they found it. I watched them fill it. They said it would be ready at 4 I came back at 4 informed my insurance refused it. I had to pay$74.00for it. I paid. Went home, called my insurance they said submitted incorrectly, I've been taking this med for over 5 years. Insurance said call doctors office, closed, now after 5. Never never again, they have caused me to come close,very close to a major health crisis. And they were rude, appeared to have little to no medical knowledge and deliberately ignored me and made me return for an RX when it was ready-in front of me. terrible service and now they're refusing birth control. Never again!
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December 2022 by James B.
Stopped by today after store opened.Need cold / flu stuff to be preventative. There was an abundant supply of over the counter meds Quick peek showed there was plenty of pediatric meds available.
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December 2022 by Debbie S.
This one star rating is based on our experience at the drive thru pharmacy today. There were no cars when we arrived just past 11 am. After pressing the call button, we were not acknowledged. A few minutes later someone came to the window to use the cash register and ignored us and left. Several minutes later, she returned and did the same thing! After close to 15 minutes of being totally ignored, we left. Frustrated, angry and having experienced the WORST customer service ever!!
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November 2021 by Jim C.
Pharmacy is a horrible mess of inefficiency. Going into hour two of waiting for COVID vaccine for 3 appointments booked ahead of time and paperwork filled out online. Staff is doing the best they can, but unfortunately their systems and procedures cripple them. Not to mention they are constantly shifting duties attempting to deal with the long customer lines and I wouldn't be at all surprised if medication mistakes happen. Really regretting coming here for service. Won't be returning to a Walgreens anytime in the foreseeable future.
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October 2021 by Carole F.
I had an 11:00am appointment to pickup my prescription. I had to wait in a long line for 45 minutes and when I got to the window I was told I had to wait 10 more minutes or come back because the pharmacist had to take a break. They hadn't even filed the prescription that I ordered 2 days before
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August 2021 by Steve T.
There are some real issues with this store. First I must say that the people in customer service are great but the company itself is the worst. This is a business that is supposed to help support the health of their customers. In this case it's quite the opposite. They are so consistently late on refilling the prescriptions that you practically have to live your life relative to when your prescriptions will be ready. I just called in checking two prescriptions for my wife. Today is Tuesday and the robot said that the prescriptions will be ready on Thursday after 1:00pm. This leaves one prescription with one dose left on Thursday and the other one with two doses left on Thursday. Both close to being out. Let's say that there was a four day weekend planned for some time away. The weekend plans would have to be changed due to the prescriptions running so late. If they were even ready one or two days earlier it would be no problem. This is the norm for this facility. Always running late! I have missed a dose of medication due to this store. I'm sure that missing a dose of medication would attract the attention of an Attorney. I was calling in and checking for my wife's prescriptions because I've already switched over to CVS. They're great! On time every time so far and with days to spare! I believe that Walgreens is just trying to get as many inventory turns as possible at the expense of their customers! It's all about the money as usual. They also have a high employee turn over and today they were advertising for jobs when I checked on the prescriptions.
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August 2021 by banff park
No service
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July 2021 by X K.
The worst pharmacy experience in my life. They DO NOT pick up the phone forever. I have been on hold 30+ minutes at a time on many occasions. Rude and completely lacking any customer service skills. It's common for me to get a 2 day refill on my many of my medications here for a 30 day refil-- and they never let you know if and when they have filled the prescription. What a horrible, horrible experience with this pharmacy.
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May 2021 by Macy R.
Most disgusting customer service and lack of ethic of any pharmacy I've used. Not to mention I'm coming to this location after being laughed at when I said I was filling a prescription for my dog and left on hold until the line disconnected at the location near me. I waited over 6 hours for eye drops, not even pills needing to be counted and I had called before even dropping off the prescription to make sure it was available. After 6 hours and being told it will be a few MORE hours I called my vet who found a pharmacy near by that would have it ready for me at arrival as the drops were an attempt to save her eyes from being removed two days later. I did not have a few more hours, I did not have the 6 hours I had already waited but this is a horrible time for everyone so I was respectful and waited quietly until they lied to my husband that tried to check on the medication, again 6 hours later, and blamed my vets office unknowing I was on the phone with one receptionist 25 minutes prior while another vet receptionist was ON THE PHONE WITH THE PHARMACIST. Now I was furious as clearly they were intentionally delaying the medication. This was made even more clear when my husband asked for the prescription itself back so we could have it filled but somehow the prescription was now ready before she could get the piece of paper, although 5 minutes prior Rhonda (their awful cashier) estimated 2-3 more HOURS. She also proceeded to start crying about her own aging dog. My dog is 3 and could have regained full vision if they weren't trying to play god.
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April 2020 by Linda H.
If I could give no stars I would, this is far most the worst customer service, unprofessional, rudeness store I have ever walked in. I've had to complain to the corporate office twice, the employees know the corporate office is not going to do anything. My last experience I was purchasing Gatorade, which is not on the essential list, as I was approaching to check out the young lady that I complained on in the past approached the cashier and said something, when I got to the cashier I was told I could not purchase the amount that I had in the basket. I said I did not see a sign stating a limit, I had 10. I ask to speak with the manager and was told the manager of couse was not available. A very rude young lady came out and start to yell saying I could only purchase 2 per color, I was a little confused and said what if a person wanted all the same color. I ask her to bring her voice down. The clerk that I had complained about in the past was just standing there looking. I ask the so called manger why was it necessary for her to be standing there, she told her to leave The so called manager then says to me "Are you aware of coronavirus" at that point I told the young lady she was insulting my intelligence and that I was standing there with gloves and a mask as she stood there with no covering whatsoever. There was no sign posted on limits, I'm 64 years old and my husband is 63 and is peace officer risking his life every day, my grandson is a EMT risking his life, I own a essential business risking my life and she wants to stand there and insult me by asking such a stupid question. I purchase the Gatorade because both my husband and I have medical conditions that we must stay hydrated, I have not had a problem purchasing as much Gatorade as I want at any other stores. I left the store and went to another store, not a Walgreens and purchased 15 Gatorades with no problem and was actually much cheaper. I have my receipts. The next day my son-n-law went to this Walgreens and purchased 12 Gatorades with no problem. We have the receipt showing the purchase. I can't help but feel that it might have been because Im black and my son-n-law is white, this is definitely a ummmm moment. Needless to say I called corporate back to give them the updated information and have not heard from anyone. I can spend my money somewhere that doesn't see color. IM ABSOLUTELY DONE with Walgreens. One more thing, my husband had aslo filled a prescription there before and came home with another persons person's prescription, reported that and never heard from corporate. What corporate will do is have someone from the store call and you just tell them the problem and get into another argument. They are so busy being rude, which seems at this point is the makeup of Walgreens.