Cricket Wireless Authorized Retailer is a mobile service provider that has received positive reviews from its customers. The staff, particularly Karla, Alexis, and Jose, are praised for their excellent customer service, multi-tasking abilities, and willingness to assist customers with their needs. Customers have noted that the staff provided them with positive and helpful responses, even for those who are technically challenged. The Fontana store in particular is highlighted for its efficient service, in contrast to the 611 location, which customers felt could benefit from better customer service training. Overall, the Cricket Wireless Authorized Retailer appears to offer a good service experience for its customers.
I stopped by to get a phone that couldn't get activated with a rep over the phone. Had to go in and karla which is a wonderful person helped me out and mind you she had 3 other people she was working with all at the same time. She was amazing. Definitely a multi tasker
July 2022
The people at 611 did not help me, I had to come to the fontana store and they helped me very quickly. They should train the customer service people better at 1800.
July 2022
Very kind, thank you all for helping me with my cell phone.
