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January 2023 by Scott M.
I ordered some shoes online that didn't fit. Drove 30 minutes to this store to exchange them. Store hours stated that they open at 11. No one showed up to open the store. Waiting til 1130. Still not open. Drove 30 minutes home and called customer service. They put me on hold, contacted the store, and told me, "they're open now." Sorry,but no.
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December 2022 by Nicole M.
Really great customer service! Both of the employees who were working were extremely friendly and helpful. The store is very clean and organized as well. The only complaint is that they didn't have a large selection of shoe sizes for the shoes I was interested in.
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December 2022 by Conde Avilez
one of the cashiers, a woman of color, is very despotic, rude, she does not greet people, she is racist
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February 2022 by Katarina B.
Gilbert was so kind and helpful! He went out of his way to help me find the shoe I was looking for and was so sweet. The store was very well organized and clean too.
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August 2021 by Elizabeth Hague
Manager and clerk Robert are fantastic! My son had trouble with his shoes in the first 2 weeks. I called and Robert said to come in and they would take care of it.They assisted in finding a better pair and the switch was made.Super nice and they take care of their customers and stand behind their products. I will be a long time customer!
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June 2021 by Rene R.
SOOOOOO AWESOME, WAS THE AMAZING GILBERT! Super knowledgeable, customer service focused and genuine desire for his customers to have the shoes that meet their needs, best!!! Congratulations, Famous Footwear, for hiring such a champion!
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June 2021 by Linda Dades
Needed a pair of shoes and found what I wanted there. Staff very friendly and helpful.
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May 2021 by SoThick
Clean, plenty of shoes to pick from. Reasonable prices and they have a rewards system.
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March 2021 by Rick Miranda
The store manager Gilbert is phenomenal! My family has been at the North Fontana location several times and always receive good ol fashion department store service that you only see in old black and white reruns on tv. No joke!I will only buy from this store, thanks Gilbert. You are an asset to this company.On one of the visits they didn’t have my size and he ordered them to be delivered to our home that week. These guys have stock on hand in all sizes which is something we’ve always appreciated and the one time they sold out Gilbert was not gonna lose that sale while making the experience quick and easy. He took our info left us to continue our shopping then confirmed when we went to the register to pay for the other purchases.Check these guys out if your tired of the rude Al Bundys out there.
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March 2021 by Rick M.
The store manager Gilbert is phenomenal! My family has been at the North Fontana location several times and always receive good ol fashion department store service that you only see in old black and white reruns on tv. No joke! I will only buy from this store, thanks Gilbert. You are an asset to this company. On one of the visits they didn't have my size and he ordered them to be delivered to our home that week. These guys have stock on hand in all sizes which is something we've always appreciated and the one time they sold out Gilbert was not gonna lose that sale while making the experience quick and easy. He took our info left us to continue our shopping then confirmed when we went to the register to pay for the other purchases. Check these guys out if your tired of the rude Al Bundys out there. We have 4 kids so the fact that we've always had a great experience says a lot of how this store is ran.
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January 2021 by Nick J
Desiree knows nothing about customer service. When she isn't busy smoking in the parking lot she's inside hiding in the office. Just buy online. Free shipping no matter what you buy. Robert is a great person so that gets you at least some stars.
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January 2021 by Unique D.
I bought 1 pair on Nikes, 1 pair of Nike slides and 2 packs of socks (8 pair of socks in each pack making it 16 socks). I only paid $92.00. I'm shocked on how well the prices are at Famous Footwear. Especially having a family of 6. The staff is friendly and helpful. I will only be buying shoes from here from now on.
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January 2021 by Angel Jaramillo
Automated call system is a joke and when I did get past the auomtated system it hangs up the call not even going into the physical store if their call system is this level of frustration and uselessness
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December 2020 by shay wiltz
Awesome sale buy 1 get 1 50% off and you can use points too!
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December 2020 by Sarah V.
I was walking by today, stopping at a few shops on my way to Target and saw an ad on the window for some shoes my mom would love. When I walked in with my kids, the man behind the counter didn't greet us... but as soon as the person he rang up left, he came to stand right next to us. He didn't make any comment but was moving shoe boxes around and sort of looking in our direction. I felt like I was being watched like a potential shoplifter. For goodness sakes, buy some video surveillance cameras rather than have your staff act creepy. Not every tired mom lugging kids is there to steal; aren't we your main clientele? I am giving a second star because there were cute shoes (!) and the prices were ok. I just didn't feel welcome.
