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December 2023 by Kay S.
so about a month ago I stopped in a rewards member who spends good money at many pilots , and have never had an issue till this one in Rialto the manager watched me go pay and unfortunately my payment declined so I stepped away so I didn't hold up the line and used the restroom and checking my payment options and why it declined as I'm fixing my payment method he send a coluege in to public announce and accuse me of trying to steal when I hadn't even left the store she said to the woman with the bag of stuff she's stealing my manager is waiting for you to come out I said miss I attempted to pay and had to pee so I decided to fix my payment and id be right out to pay for the stuff so when i went out he said your band come with me to the front so we can see if it totals out to what it said when you walked away from your declined card 35 with change and I said sir it declined because my card was locked but I had to pee I didn't leave the store I wasn't stealing and here I'm paying and he said no you're band and leave the stuff and I was just in awe that he just singled me out and accused and assumed and didn't even let me make the payment . I'm a tax payer and have worked in customer service over 10yrs I'm 27 and I know my right I left quietly and he had me sign nothing so he didn't actually put anything on file or ban me like a manager should so about a few weeks go by that pilot was on my route and I stopped and he yet again singled me out and I proceeded to tell him he didn't ban me properly he told me do you remember me I said yes but you didn't do it on file but here I'll go if you'd like but I'm calling hr and he said you're a lil bitch aren't you his name is David I believe or Daniel he is the manager calling a 27 yo out of her name innaproriatly saying you look like that no wonder it declined last time I said I hope your cameras have audio and he said they do and I said that's perfect you're a manager and you're completely out of line id like to proceed for a report to so we go outside he calls as he's still calling me names and then takes a picture of me with his personal phone and I said sir you can't take pictures of paying costumers with ur person device without there consent he said he didn't give a fuck and told the office he was supposably on call with I refused to leave I said were outside and I'm not refusing to leave were doing this the right way and he hung up with officer and I said you lied and said I was refusing to leave he said lets wait inside for him to arrive I said so you can lie soke more and say i stayed inside you just saif i refuse to leave now your inviting me in you're all messed up i told him hr will have a field day with this . it's public harassment and inappropriate conduct and he personally making it about my looks and making comments of my declined payment that's humiliation and so wrong . please Rialto get a new manager and get the audio from Nov 7th around 10am I think it's all there for you to hear and see him single me out and call me names ands harass me .
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November 2023 by LEVEL17TURTLE
They will kick you off if your driver in the middle of the night and tell you they need spots for their employees when there are 30 other open spots . First and last time here avoid spending money here let the employees have their spots . What kinda crazy though process is that? kick paying customers out to make room for the employees to park when there are a bunch of spots.All employees here are rude go spend your money elsewhere . I spend 5 k a month minimum on just gas now i will give my money to LOVES a place that actually appreciates the drivers that spend thousands on gas and food at their locations. You guys can have your spots for your rude employees.
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November 2023 by Shannon Ganton-Thomason
They are ok. In the 90s, flying j had best food after a good shower, I saw Wendy's. Like them, what happened to the big taco salad, wow. N tuna sandwiches wow. But I am old school. They were the best all over.
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October 2023 by Semi T.
Worst place to wait for a shower! They don't care about there drivers. There are 6 showers that just need to be cleaned!
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September 2023 by Hugo Garibay
Came in to fuel at the pilot in Fontana seen some hot wing maneger Nick M help me out great attitude friendly really made me feel welcome thank you
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September 2023 by 25 DollarsADay
I run 48 states and this one of the Top 5 Crappiest Truckstops in the US. Of course, there really are no good truckstops in the LA Basin but this place is nothing more than a parking lot for locals. Heaven forbid you need something because the people standing around behind the counter think self-checkout fixes everything.
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September 2023 by Mike Oswald
The truck was here is great! These guys really scrub it down
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August 2023 by Breezy Breezy
So I am not happy my best friend who is stuck stranded over by that way well last month they said it was fine if she stays around because she always stays by 24 hour places to be safe and she's not from the area one day as shes using the restroom the lady with red hair light skinned black woman walked in the bathroom opened the door up to my friends stall screaming at her for no reason while my friend is peeing in the stall so then my friend is changing her shirt after she was done the lady again opens the stall up and the short black guy bald dude security the lady told him to come in she says "ma'am I'm not dressed" then my friend begans to cry and next thing you know the whole staff threatens to jump her including the GM so my friend calls the police on them and customers who seen it happen went over to talk to my friend even employees that's weren't involved was going to talk to her brought her food and etc and said that wasn't right for them to do all she did was charge her phone at the Wendy's and wash her clothes and shower when she had the money too the fact the gm was there and was letting her and his employees act like this and he jumped in too with calling my friend names and threatening her for no reason we have went to corporate about this matter
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August 2023 by Trina H.
Every time I come here Dwayne makes sure to greet me and he's very polite, I feel safe and he's always very helpful his service is fantastic thank you sir
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August 2023 by Arnold B.
I asked Randy if there were large soup cups. She said no. Thankfully Terry cares about pilot and she brought several sleeves out of the back. Some people are too lazy
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July 2023 by R Mitchell
ALWAYS crowded when I visit this place. Total cluster f@#k. Drivers come here and park where they pretty well please, not always in the right place. Other than that, the service and employees here do the best they can to get you through it all.
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July 2023 by R S
The staff here doesnt care if you are waiting for a shower they are too busy socializing with each other to clean them. The pizza is not cooked properly. The laundry room looks like its never been cleaned since the machines were installed. The Wendys gave me food poisoning. This place is a joke! update finally got a shower after waiting 3 hours and fan is missing and plumbing issue on shower. Room is humid and damp due to missing fan.
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June 2023 by Chris Johnson
I just came out of here and the Employees are Nice, Kind and Courteous people. I will be coming back here again but the only reason I can't give them 5 Stars is cause I'm number 21 in line for a shower and I was told I'll have to wait atleast 2 to 3 hours to get a shower. There's only one person backnthere to handle the showers. That Truly don't make any sense to me. In My Opinion, they should always have 2 to 3 people to handle the front and 2 people to handle the showers, depends on how big and how busy the truck stop is...
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June 2023 by Evan Shaw
The staff here doesnt care if you are waiting for a shower they are too busy socializing with each other to clean them. The pizza is not cooked properly. The laundry room looks like its never been cleaned since the machines were installed. The Wendys gave me food poisoning. This place is a joke! update finally got a shower after waiting 3 hours and fan is missing and plumbing issue on shower. Room is humid and damp due to missing fan.
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April 2023 by John Smith
Would give more stars but here is my reviewIf truck stop had extra 5 showers I think that can eliminate the sometimes few hour wait lines.Wish they would let us sprinter vans park over night cause we have the same job as truckers but just different vehicles.So far coming here all the employees I encountered have been good to me never had a issue .Coffee area is good most of the time.Place is overall clean.Men's bathroom is one of the newer nicer ones with lots of toilets and urinals.For cali I consider this one ,one of the best truck stops for this state cause cali usually sucks big time compared to the other states
