-
January 2024 by Jess G.
Super expensive and for the amount of $ being spent the staff could be a lil nicer I walked up and down looking for rope and the lil guy helped me then I waited forever for then to confirm the transaction before he cut the rope and brought it to me 20 ft @ .19 cents and now I'm still waiting for him to bring it thanks sway for all the help getting me out before you closed
-
December 2023 by Juan G.
Great store, it is better than any other than Lowes or Home Depot. They have many items that the large box builders do not have.
-
December 2023 by S S.
This is bull!@#$. First they don't pay us for Thanksgiving. So,we all complain about it. Manager said that he would get it fixed. Well he kind of fixed it. We received our pay today for Thanksgiving. Oh wow. We got paid regular pay. No holiday, no extra, no nothing. This is a joke of a company. Next time, include a jar of lube next time you all screw us.
-
July 2023 by E. Darrell P.
I find the employees are always very helpful and quick to give you tips on how to solve your problems. I been coming to this store for many years, since 1994 and what relief of fresh air when compare to other major stores, where the employees run away from you because customer service is at the bottom of their jobs. Please keep these great customer service, which is hard to find now a day. What a great place to help you with your home projects. Do you even have a true value credit card options.
-
July 2023 by chris woods
I absolutely love this store. It's beautiful, clean, and the customer service in top notch. I found everything I was looking for. It reminded me of the good old days.
-
July 2023 by Vuoch. L.
Jeff at the key copies station has always been wonderful. I lost count how many times I come here to make copies of keys for my tenants. Jeff is like the McGyver of all things , he helped me in the past with some of his knowledge and I appreciate him sharing his recommendations to assist in my projects. Kelly register personal was friendly and pleasant
-
July 2023 by David O.
I went into a Foothill Builders Mart last Sunday to get some screens repaired for my windows. I dropped them off around 12:00 PM and was told they would be ready. By Wednesday I said no problem. I understand they're busy I called on Wednesday to see about going and picking up my screens only to be told they weren't ready and wouldn't be ready until maybe Friday or Saturday because a person whom I was talking to was going to be off for the next couple of days, that didn't really sit well with me so I had to speak to the manager I felt I gave them enough time to get my window screens done within the three days. After speaking with the manager she told me she would have them ready first thing Thursday I said no problem. Showed up on Thursday picked them up just like she said was thankful that she was able to get this order expedited took them home only to find out, they did not fit my windows. I took the screens that I needed to be replaced to them so they can make the exact size this wasn't done. I spoke to the manager again Thursday afternoon after getting them installed in my home on how to fit she assured me she would get this taken care of, I get a call on Friday morning and the screens were ready. Went to make them up on Friday and they were done right. I wish I could've talk to the manager but I got there about 5 to 10 minutes before they close which was understandable I was just hoping they would've credit me a discount considering I had to go back two different times and had a week five days for my screens when it should've taken 1 to 3 days customer staff was friendly when you got to talk to someone they had many employees on the floor but that many were very forthcoming with helping. I will give them another chance at my business hopefully I get better results
-
March 2023 by Eliseo B.
I'm always astonished by how much stock they have here. This is a fantastic hardware store with everything. When I only need one or two items, I can phone and these guys know what they have in stock. It saves me a lot of time and trouble compared to going to big home improvement stores. Excellent business that cannot go without my utmost recommendation.
-
February 2023 by JL Olivares
This should not be on Google Maps because it is not even open to the Public. It exists for the owner of True Value to sell maintenance items to a Residential Rental Corporation they also own...just another way to avoid paying tax responsibility to this country.
-
February 2023 by Marie K.
2-8-2023 My husband and I LOVE this store! They carry things the Big Home Improvement stores do not! Cliff is helping me research something I need that I have not been able to find! He is so kind. Everyone here is helpful and proactive about offering assistance! Ladies room is clean and stocked. Please support local, family owned businesses like this one! Please mention my review.
-
October 2022 by Doug S.
This is a great old school hardware store that has everything. I was looking for panes of glass to repair a broken window in my garage door and happened to learn that this store sells exactly what I needed. The gentleman behind the counter was helpful and cut the glass for me.
-
June 2022 by Shirley A.
I had the luck today to interact with a consummate sales clerk, a professional of the ilk to which us 70+ year olds are accustomed, but just don't see anymore. RICHARD is his name. Ask for him. I was hot and a little bit flustered about how to get what I needed for my mower. RICHARD assessed my situation and provided excellent assistance literally from start to finish. He didn't send me to an aisle and good luck. He actually helped me. I've enjoyed Home Depot and Lowes for decades, but Builders Mart is my new go to when I know I'm gonna need help. They also sharpen mower blades, ya no : ). Bought a blower too.
-
March 2022 by Lynne B.
The people who work here are unprofessional and unhelpful. They have the "not my problem" attitude. I'd shop at a different location if you need any type of assistance. These are the type of employees who lie about inventory because they don't want to look things up. I will be driving to Rancho or Rialto the next time I need something because of the unprofessional way I was treated.
-
February 2022 by Carlos Villegas
Great services
-
January 2016 by Lydia A.
I went to Fontana True Value hoping to get help in fixing a lamp. Bud immediately jumped in and fixed the lamp. He certainly demonstrated great customer service and was patient with me. Thanks again, Bud