-
January 2024 by Layla T.
Terrible terrible terrible I have never experienced such bad service and I've shopped here so often and have met some amazing people. So I would like to preface this review and mention that there are so many wonderful employees and this is out of the norm however my experience was so bad I must share.My washing machine recently broke and I visited this location to purchase a brand new one. Met with a young woman in the service area to purchase what I need and was stunned to see the lack of professionalism. From her rude remarks to unwillingness to provide information, I was just told "I don't know" multiple times. She was able to finish the order with me and said they would reach out to set up a delivery appointment.Here is the kicker, she called and said they could only deliver my order in the morning (when I work) and there was nothing she could do about it - and that it wasn't her problem, after asking her if there were any other dates that could accommodate an afternoon delivery. After her rude remarks and lack of help she said there were 10 openings in the afternoon BUT she wasn't going to schedule it because the delivery team doesn't like to have too many on their plate. Never heard that before.We then get off the phone, I'm thinking that's all (and somewhat annoyed). She calls me again and states, "you hung up and I wasn't done speaking" which threw me for a loop. Long story short - all I came in for is a new machine because I currently have No way of washing my clothes and have had to put up with a lot of unnecessary attitudes and unwillingness to provide a service I am paying for. Signed a very unhappy customer.UPDATE they missed my drop off appointment because of incorrect internal scheduling...great.
-
December 2023 by Hedy C.
The service is always great at The Home Depot I go to. Also, the one in Rialto is great as well. The selection always has lots to choose from. Now, I noticed the Rancho Cucamonga one has more selection of plants than the others. So if you're looking for plants, that's the one for you. The value is ok. Everything has gone up in price. Look for clearance sales on plants.
-
August 2023 by Angelica E.
*BEWARE* of incorrect barcodes on items. I purchased window blind, 23X64 in. description on box & blind in it matched, did have to have an employee cut an inch off to fit my window. What didn't match was the bar code & price. I was charged for 27X64 in blind. Unfortunately, I did not notice it until after I had hung up the blind and was reviewing my receipts ( had multiple purchases due to my room remodel ). I took pictures of the hung blind and a tape measure next to it & took it to Home Depot in San Bernardino on 08/29 spoke with Margaret at returns desk asked if I could get price difference refunded ($7) she said I need to bring box & blind in to get refund and then repurchase at correct price Very upsetting. The reason I went to Fontana Home Depot to buy blinds bcz the San Bernardino location had its blind cutting machine out at the time. Not trying to buy products at one location and get refunds at another, San Bernardino is my closest location.
-
July 2023 by Timothy R.
Just wanted to take a quick moment to say how pleased we were to work with one of your Fontana in-store associates, Chris Ramirez. Chris helped us with our selection and purchase of new garden hedges for our backyard. He is very knowledgeable and easy to work with. He is a valuable asset to the Fontana Sierra Lakes location Home Depot family.Tim & Shelley from Rancho Cucamonga
-
July 2023 by Katherine D.
We were completely lost in the Electrical department and Ash was awesome at assisting us, being patient with us and ultimately we found what we needed! Thank you Ash for your help! You're the Best!!
-
May 2023 by Rodney P.
Home Depot has pretty much everything you need to repair things at your home or apartment. The tools they sell are great, they have a wide assortment of tools for everything. I Love also their Gardening Department.
-
November 2022 by Lisa F.
Please just avoid Home Depot at all costs. Ordered 2 sets of washers and dryers in July (4 appliances in total). The contracted delivery team Temco was a joke. Came to install a fridge (they had read the orders wrong), had to reschedule. The next soonest appointment was the following week. Waited and waited to have no one show (the claimed the orders read it was already delivered and installed so they skipped me!!) when they finally came back and installed another week after that they damaged my wall!!! Zero luck since AUGUST to get anyone to even give me an answer as to how to be reimbursed for the damage. Temco points at Home Depot and Home Depot points at Temco. Finally I was told I had to contact my local Home Depot to start a claim through their insurance company: Segwick. I called the Fontana location and spoke to Yesenia. She dismissed me immediately and said Home Depot does not deal with Temco's damages. I asked her to please look into the matter rather than just brush me off. Sure enough this was the way to submit a claim. But guess what... Yesenia put in the claim wrong! Now I'm back to square one. The last straw is I just got an email saying "...your homedepot.com order shipped..." I sure didn't order anything else from these amateurs. Looked at the email to see the invoice dated back in June! And yes my credit card was charged again?!? HOW?!Everyone please check your credit card and bank statements to Make sure you haven't been double charged!! And just to be extra safe don't even think about shopping in store or online!
-
October 2022 by Jocelyn O.
Located off Sierra Lakes past Citrus.Plenty of parking.We had to return an item that we purchased. The wait for the returns wasn't too long. Employee was friendly and fast with her service.Enjoyed the lovely decorations for Halloween.
-
August 2022 by Justin K.
Came here looking for the Ryobi personal clip fan. Could not find it anywhere in the store myself, I broke down and asked for some help. Not one associate could locate it either. On their website, it was noted that they had 16 in stock. Not a single one was located. When approaching staff, they told me where it might be. However, one associate left his department's to scour the aisles with me. He even looked up on phone where it should be. Spent total 35 mins looking.Plenty of parking and friebdly staff.
-
March 2021 by Vuoch. L.
Randy approached me pulling himself away from his group meeting ( I believe he is part of the corporate or upper management team ) he helped me locate some of the halogen bulbs and helped answered some of the questions I had. Of course I am still puzzled as to not be able to find the exact bulb wattage and voltage as my old one. Minutes later Frankie asked if I needed help , she suggested one that they carried with a lower wattage / Voltage. She also educated me in what those terms means and it's function . Both Randy and Frankie were amazing with assisting me . Thanks guys for making this trip less aggravating.