-
March 2024 by Sophia K.
I really liked it here. I wanted to dislike it because of the low rating but it's hard to dislike. I walked in on a Monday afternoon as a walk-in and had to wait about 45 minutes. They have a screen available to see how many people are waiting and how many people have appointments. This place is very clean and the staff was amazing and friendly. I think the worst part was having to wait, but I did not have an appointment so I expected to wait. It's very clean and the staff is very nice so considering they are doing us a service I highly recommend this location.
-
February 2024 by yzflores
The worst service. I had an appointment at 1:40pm. Checked in at 1:30pm. Received my confirmation of check-in and had to wait 2 hrs for someone to tell me I was not registered. I was placed for a walk in list even though I had an appointment confirmation. I did get seen until 3:30pm only because I heeled at one of them.
-
January 2024 by evelin santos
Wait time is horrible. Staff not so friendly and if ur a diabetic patient and ur fasting not good coming here they don't care if ur sugar drops have to wait for ur turn. Plus the fact that there is no receptionist to help the elderly everything is through a kiosk ??
-
December 2023 by Gaby Alejandrez
Sierra Lakes QuestIt’s always a tough experience for me when I have blood drawn because it’s difficult to find my veins. Today Ashley tried to help me, she tried both arms and kept conversing with me to try to distract me but when she was unable to find my vein she called over Cathy. I started feeling dizzy/nauseas and they both went out of their way to make me feel better. Once I was better Cathy was finally able to have my blood drawn. Thank you both for being so kind and patient !
-
December 2023 by Gaby Vazquez
Horrible, we waited for 3hrs and when we finally where called they just told us they didn't take our insurance. They need someone to be checking the patience information to let us know and not make us waste our time.
-
December 2023 by Manuel Aguilera
Never come to this facility without an appointment. I’ve spent over 3 hours here in Fontana and phlebotomist are rude to patients.
-
November 2023 by Alex Arguelles
Show up at 12:30pm for a 12:40pm appointment. Still waiting after 35 minutes still waiting. 1 patient in 20 minutes is ridiculous.
-
October 2023 by Lily A.
This location is very slow and checking in is with a kiosk. It's very unfortunate for elderly people who don't know how to operate this kiosk. What happens to dealing with a real person nowadays? Unfortunately, this is the real world and process . No help for the elderly at all. I'm here because of my Mom and definitely will not choose this insurance for sure
-
October 2023 by Fernando V.
Horrible service here, long wait times. They try to squeeze as much people in a day then take their lunch and leave people waiting for hours. (4-6HOURS+) workers here are very unprofessional and rude. I demanded to the worker I wanted to talk to a supervisor and the supervisor isn't even on SITE. Instead they give you a number to call and contact a supervisor (which doesn't answer the phone call). Service here at Quest Diagnostic is pathetic and plan to be here all day when coming here.
-
October 2023 by J.C. Gonzalez
Terrible service! What's the purpose of making an appointment when they still make you wait an hour!I made an appointment for 11:00 am , got there at 10:50 am, it's 11:47 am and still waiting.
-
October 2023 by Patricia R.
I had an appt, and I arrived on time. They have no reception. Check in on Kiosk. I tried to ask a question to the staff. The girl was so RUDE unbelievable. I guess Quest Diagnostics didn't teach manners to some of the staff. @QUESTDIAGNOSTICS SHAME SHAMR... THANK GOD, I DON'T HAVE TO COME BACK
-
October 2023 by Ruben R.
Scheduled and appointment and when I arrived I wasn't on the list (had my appointment info) and was told to reschedule an or become a walk in. I rescheduled an appointment and the staff was quite unpleasant, very little customer service, and definitely not friendly. When it was time for me to leave the attendant stated "you can leave now" with no eye contact as she continued her " work duties" I got up and left and will not return.
-
September 2023 by Kylene Long
There is no front desk here anymore. The employees are all literally behind a locked door. I’ve never felt so unseen at a lab, and I’ve been to many throughout my life. This place might be sufficient if you have an appointment, but if you just need to pick up collection supplies or drop off a specimen, you’ll have to wait in a giant queue. If you have any other option for a lab, don’t come to Quest.
-
September 2023 by Kylene T L.
There is no front desk here anymore. The employees are all literally behind a locked door. I've never felt so unseen at a lab, and I've been to many throughout my life. This place might be sufficient if you have an appointment, but if you just need to pick up collection supplies or drop off a specimen, you'll have to wait in a giant queue. If you have any other option for a lab, don't come to Quest.
-
September 2023 by Sara Ulloa
I’m here sitting and waiting for my neighbors appointment checked in and all. I noticed that people that on stand by are being taken in before. I believe that people with appointments should be taken first i don’t think that’s fair. We took our time to make an appointment.
