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February 2024 by jayson sierra
Jeri help me good good person that works there Great service I’ll give a 10/10 and my name is Jayson if you want to eat good come here thank you jeri.
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January 2024 by Alanna D.
Apparently this Ralph's makes plenty of money and threw the Customer Service Aspect out the window . I went there at 12;37 bought two things and left , then, remembered I forgot Vanilla Pudding and turned around came back at 12:52AM and the security guard WOULD NOT let us in. There was 8 minutes left until close and he wouldn't budge even though I explained that I'd be really quick. This is the whole reason I ran over here before close, To complete a recipe And may I mention I just had surgery and I needed to use the restroom. I was a paying customer who needed one more thing for a dessert I'm making and to use the restroom and the security guard was just thinking about closing time and neglected his responsibility to provide customer service. I'm a local Downtowner but I will order online next time , you just lost a customer. That man should be grateful for his job and it should show through his interactions with others and he's what I call a "clock watcher" and was more worried about leaving than making a few more bucks. I gotta say I'm really disappointed.
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January 2024 by Michelle CoCo S.
Went tonight, 1/24/2024 and Lee was very rude and seemed bothered to help customers. Don't know why you would have someone like that helping at self checkout.
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January 2024 by Patrick Frazier
Tried to make a quick stop ahead of its like folks dont know anythingI asked for helpThe kid walked awayI go back to the manager she just gets on the intercomLike what happen to general customer service ?
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January 2024 by Caspher Grassbarry
You can find the food easy, and get hot food hot. Only minor problem is the price
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January 2024 by Victoria C.
If my pick-up time for my online order is between 6 PM and 6:30 PM and I arrive at 6 15. And I'm sitting there till 7 o'clock. That's a problem. According to them, the pick up time closed at 6 PM. So why even allow someone to schedule a pick up time at 6?And then all of the managers are so busy that they can't Help with my pick up order And there's no one else there to work the pick up order machine. Very disappointing experience ? I do want to say that they did finally bring my order out to me.
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January 2024 by Uthman Fay
The person at the seafood area (with a goatee) was extremely unpleasant. Wanted fish fried, fish was almost raw with black greyish chunks. I had to throw fish away as I was already far and my lunch time was over.
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January 2024 by Antonio Karraa
Garbage store. Rude store Manager (Fernando). How dare you questioned why they don’t carry a product. Yelled in front of other customers. Unprofessional.
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January 2024 by Shsjsj D.
If I could give 0 stars I WOULD! This store every time they restock they mix all the items around! I went to go to get the bread and it became a CANDY isle!! And also this morning I went to get some food and None of the workers were were at the register! The only thing that was open was the self-register and I had people waiting at my house for me!!So I went to use the self-register and it said need assistance cause I was buying medicine.I was looking for a worker and they were just sitting and talking to each other completely ignoring the message that someone needs assistance! I am never coming back to this Ralph's again!
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December 2023 by Ken Miller
I shop here every weekend. For some reason they cannot figure out the baked chicken. Always out and I'm almost never the only person looking for it. So far it is 2 months and counting.
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December 2023 by luz bartlett
Love the store but Today Dec 13, 2023 at 1.59pm I had a bad experience with the store Mananger he was rude talking to me, no patience .We always buy there for years butnever seen him before this Mr needs to improve his attitude or get a retraining in how to deal with with customer or retire.
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November 2023 by Kristopher Martinez
Terrible service, went there today to pick up a order , my window was from 5pm and 5:30pm, I arrived at about 5:40pm and waited 20 minutes while seeing other cars come and be served and leave within 5 minutes after I had been there for 20. I rolled my window down and asked the guy who was serving other cars and asked about my order. He replied I’m not doing your order they are still picking it so idk how long it could take. He said go inside and talk to a manager. It’s not my responsibility to take tabs on employees. The managers aren’t doing their job. Don’t take 100 orders of you can’t fulfill them in a timely manner. Overall the dude was super rue and gave me unnecessary attitude.
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November 2023 by Burrito Gatos
We drove passed the closest Ralphs to come here from San Bernardino. Quileen was superb while we checked out. We weren’t forced to go through self checkout close to closing like the one at San Bernardino. Selection is great and we felt like stars while checking out here thanks to Quileen’s great customer service skills and she made us feel like family and appreciated. 5/5!
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November 2023 by Ian M.
Clean store but if you're trying to get in and get out at night it's not gonna happen. One cashier and self checkouts closed lol BRUH
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October 2023 by Ashh G
I have never been treated so terribly in all my 31 years. The nightmanager tried to take my personal belongings from me. After I threatened to call the police he took my bag of dog food and threw it as hard as he could out the front door. And as I'm literally walking out in tears, he grabs the back of my head and pulls my beanie off my head and throws that into the parking lot as well. He should be fired!