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“My wife and I had been planning for over a year to purchase a new safer and more practical vehicle to fit our needs and lifestyle, and since I'd had very good experiences with this dealership with past ownership and services of my Mercedes vehicles, it was a no brainer to come back to custom order our new 2024 GLC300. And as luck would have it, we ended up working with Zane Ma as our contact (internet) Sales Manager.I don't quite recall how we were first introduced to Zane, but he was the one we kept in touch with all the while, from going on test drives, answering the mountain of questions we had, till it was finally time to place our custom order, and he has been nothing but amazing since day one. What we also very much appreciated was Zane's actual understanding of our wants/needs and being able to help us choose the options that would be most useful to us, recommended against those we didn't need and/or would likely never use, and even went out of his way to get us the best price possible (despite how "hot" in demand this SUV is) without too much of the usual stressful and exhausting back and forth price haggling. All this really helped keep the entire car buying process fun, exciting, and stress-free. In my honest opinion, Zane is a great guy who's very honest, caring, patient, knowledgeable about MB vehicles, and did a great job helping us through our car ordering/buying process.After having finally placed the order and paid the deposit, Zane always made the effort to stay in constant touch with us, keeping us updated via email with dates of when our car was scheduled to begin its production, when it was completed, when it was shipped out, when it arrived at the port, and the date it was finally delivered to the dealership and ready to be picked up. We couldn't have been happier as Zane truly made most of this car buying experience exciting, fun, and most importantly, stress-free.However, I wouldn't say that this whole car buying process went without some unpleasant bumps toward the end. We did have some issues which caused tense and heated moments with the Finance Manager who was assigned to finalize the signing of our paperwork, and who took the final payments to complete the purchase. As such, a Sales Manager (Mossy) had to be brought in to intervene, to hear out my wife's concerns, and I must admit that he did a great, courteous, and professional job settling the matter. He further assured us that they all work as a team at this dealership and that their customers' experience is of paramount importance as this is precisely what will either gain or lose their customer's trust, loyalty, and business. As such, we were happy and satisfied with the outcome.A few days later, my wife subsequently also contacted the General Manager (Kekoa) by email to make him aware of our incident/experience, and as hoped, he was also so nice, understanding, and professional in responding promptly and assuring her that this was not the kind of treatment of their customers that they expect, condone, and tolerate. He further assured us that the Finance Manager involved would be spoken to make sure this never happens to any customer again in the future.Despite the bumpy ending to what was turning out to be a great car buying experience, I would still definitely give my business to this MBFR dealership for any future car purchases or services simply because they really do care, they are within convenient driving distance from our home, and my wife says they provide hot and delicious Starbucks coffee in the waiting lounge :)”
“Carstar is the #1 auto body shop in OC. They repaired my Tesla Model S by fixing a quarter panel and rear bumper. From the time of stepping into the shop, facilitation of car rental, repair and completion of service, it was a 5 star service all the way. Highly recommend this shop to anyone looking for high quality and excellent customer service.”
“The staff is super-knowledgeable and helpful! They really know their stuff and the products. They can point you in the right direction wether you are a beginner rider or have been riding for 30 years.”
“Our old bike rack broke while driving on the freeway. It was a scary experience. We exited the freeway and started calling around to find a replacement bike rack. We called Rack Attack. They were so accommodating. They had the rack we wanted in stock and was willing to put it together right away so we could go and pick it up.
We arrived and within no time, they had the old bike rack off our vehicle and the new one installed. We were back on the road in no time. It was a great experience dealing with Rack Attack. We will definitely recommend them.”
“Jay did a fantastic job in helping me with my car issue. He was so kind and patient. He went above and beyond to help fix my car problem. Jay deserves to be rewarded for his exceptional customer service.
Thank you Jay!”
“These guys are awesome. OJ & Jose fixed a minor paint scuff I had on my Tesla COMPLEMENTARY! It took them 5 minutes to get rid of most of the Scuff. Thank you OJ & Jose ?”
7:30AM - 5:30PM
2105 Laguna Canyon Rd, Laguna Beach
Auto Parts
“Everyone at Caliber was incredibly helpful and the service was so quick! They gave me honest advice about options for fixing my car and what they could do to fix the problem for the least amount of money. Special shoutout to the mechanic Sheridan who helped me!!”
8AM - 5:30PM
27622 Camino Capistrano D, Laguna Niguel
Auto Parts
“If you are looking for a collision shop you’ve found the right one. Ben is so helpful, easy to work with, and he goes above and beyond to help you. Every time I’ve taken my car in, yes it’s been multiple times, I know I will get a fair price with great workmanship. Thank you LNC for taking such care of your customers. It’s greatly appreciated!!!”
7:30AM - 5:30PM
25712 Taladro Cir, Mission Viejo
Auto Parts
“Highly recommend Mission Viejo Caliber Collison! They did a wonderful job repairing my vehicle after being hit by ladder on the freeway. They didn't cut corners and provided a detailed estimate. My car was finished ahead of schedule and Angelo was phenomenal to deal with. Handled everything with my insurance too! Thanks to the Caliber team for a great job and experience!”
7:30AM - 5:30PM
26100 Dimension Dr, Lake Forest
Auto Parts
“Alex at Caliber Collision provided exceptional service in both handling the repair of my car and delivering top- notch customer service. He took the time to clearly explain the repair process and kept me well- informed throughout. I would rate a perfect 10 out of 10!”
7:30AM - 5:30PM
27762 Camino Capistrano, Laguna Niguel
Auto Parts
“My experience at Caliber Collision was nothing but positive. Stephanie and the individual members of the staff that I worked with a long the way were professional, knowledgeable, and focused on getting the job done. Steve kept me informed of my car's progress while Stephanie went out of her way to assist me in dealing with matters related to my claim and restoring my car to its original condition.
When I picked up my car It was clear to me that Caliber Collision stepped up and provided a quality solution in a very reasonable amount of time and the best part is that it was really effortless on my end. Thank you!”
“Great service, starting with Julie, rescued a little situation we had with an outside appointment, was accommodating, and helped us navigate the insurance company issues. Would definitely take our car back there if needed.”
“I’ve been to the Rover Doctor many times and always get great, friendly Service. I’m glad I found this place a few years ago and have continued coming. They do an excellent job.”
“Seriously, the best Bodyshop I’ve ever dealt with. The follow-up was amazing. Jim would call me frequently to keep me updated on delivery on parts etc. fantastic work guys!”
8AM - 5:30PM
27882 Camino Capistrano # A, Laguna Niguel
Auto Parts
“Precision Auto Collision repaired my 2022 Tacoma that had 15k worth of damage. Not only did they do great job, but their customer care is top notch. Fernando was extremely helpful and the manager Graham went out of his way to make sure I was satisfied. I cannot recommend Precision Auto Collision more highly.”
7:30AM - 5:30PM
22582 Shannon Cir, Lake Forest
Auto Parts
“Been coming to this place for years, They never disappoint. Luis is great, always very helpful!
Will continue coming to them if I need anything car related.”
“I've only brought my car here the one time but have already been impressed by the communication and transparency from Brian and his team. Will be coming back.”
7:30AM - 6PM
23812 Via Fabricante a2, Mission Viejo
Auto Parts
“Have had multiple cars repaired here for varying damage or cleanup. They have always done a great job. Today I hit a bollard and scratched the door handle, cab, and fender of my truck. They went to polish it to see what kind of follow up work it needed. They brought it back out after 5-10 minutes with pretty much all of the damage gone. Sent me on my way without any pressure to do more expensive repairs. These guys are awesome and have great customer service!”
“Can’t say enough good things about my experience with Rebel Offroad.
Sean was extremely helpful and knowledgeable. He was super patient in helping me make decisions concerning my build, and I couldn’t be happier with the outcome. To say he went above and beyond is an understatement.
Well worth the trip from Pasadena.
Top shelf work and overall experience. I wouldn’t take my Jeep anywhere else!”
7:30AM - 5:30PM
23141 Orange Ave, Lake Forest
Auto Parts
“I took my 2014 Mini Countrymen in to Maaco, Lake Forest to have it painted because the factory clear coat had pealed significantly on the hood and right side of the car. They painted the entire car (except for the roof) with the original metallic dark green color. The job they did was exceptional. They also polished the headlight lens without being asked. I could not be more pleased. I would recommend Maaco, Lake Forest to anyone who is looking to have their car painted.”
“I recently had my car repaired at Fabricante, and they made experience relatively seamless.
Ed, who assisted me with my repairs, was incredibly helpful and professional throughout the entire process. He ensured that everything was handled smoothly and kept me updated every step of the way even when there were unforeseen delays. The quality of the repair work was excellent, and my car looks as good as new. I highly recommend Fabricante and Ed for their outstanding service and dedication to customer satisfaction.”
“These guys do a great job I’ve been here twice!! For the same exact spot they get the job done Alex is great I recommend talking him for getting your quote there honest working for any damage on car come here 100/10!!”
9AM - 5:30PM
20512 Crescent Bay Dr #104, Lake Forest
Auto Parts
“What a great find! Grand auto works reviews are all true.. I went to them today to fix a problem with my passenger side window regulator motor on my Honda Element. It's been 2 weeks worrying and the dealer was too high of a price and 2 window companies never got back to me. I called Ryan on Thursday and I got an appointment Fri morning. He discussed 2 different solutions. He was very knowledgeable, courteous, and such a fair reasonable price, I finally found a good hearted place, that cares about quality, service and fair pricing. I'm so excited I found this place. While there I overheard him talking to customers and he was not trying to fix something that did not need it yet. His customers really like this place bc he doesn't rip you off. He's so chill and so is the whole place, modern and enjoyable waiting. I'm so impressed. I will be a customer for my Honda Element forever and will share my great new mechanic reviews with others. Ryan, Thank you for helping me,and my window being fixed quickly was a bonus, you made my day. I'll be back soon I have a few more things to do on my car. ? Great job Grand Auto Works I am so grateful.”
“Dear people, as we all know in life you need a good lawyer, good doctor , good dentist and for sure honest and good mechanic, l found this shop after moving from Carlsbad called KARKRIB. I can tell everyone without the doubt this shop owner (daughter, on site ) and the mechanic Javier are the two most honest kind and professional people you can meet in this industry, and you know what l mean right ? Right off back they identified the problem in my Mercedes ( They also work extensively on BMW) Gaven me the price which was 30% less than the other shop l went to , Javier is a gentlemen and fantastic mechanic , knows ins and outs of the cars. Repaired it and as a courtesy he also installed a cabin filters l had purchased and was a very difficult job in this model took him a long time without saying a word . I felt really bad asking him to do this , l had no idea , but greatly appreciated his kindness, give these people a try l promise you they will be fair and professional. Never overcharge you,we as the consumers have to reward these honest businesses with our patronage.”
7:30AM - 5:30PM
26921 Vista Terrace, Lake Forest
Auto Parts
“Quigley's is quality! After a minor fender bender, I was connected to Quigley's through the Corvette forums, and after doing an excellent job helping me navigate the estimate process, my Corvette is back and looks amazing! Quigley's is now my "go to" for any future body work due to their masterful excellence, knowledge, and professionalism throughout the entire process. If you're considering any other body shop, don't. Quigley's is THE place to go.”
“Man, these guys have helped me more than a few times. As the owner of Saddleback Mountain Pool and Spa in Irvine and serving south Orange County, there are issues with one of our trucks from time to time.
And when one of the trucks has an issue, the staff at O’Reilly Auto Parts will help us to get the truck back on the road quickly.
Great customer service and very knowledgeable. We really appreciate the staff!”
“Tuttle-Click Jeep and Ford were awesome. Both teamed up to resolve issues with our Jeep. Jeffrey from Jeep and Nader from Ford are very professional and truly cared about their customers. From the Welcome, Q&A, and follow-up communications, no one better. Highly recommend both dealerships for your service.”
8:30AM - 8PM
81 Auto Center Dr, Foothill Ranch
Auto Parts
“This is for the service department and specifically Isaac Lam. Every time I bring my car in he is kind, always has an incredibly positive attitude and doesn't judge that I am OCD with my car~! I bought my car at another dealership but I bring it to Isaac knowing I can trust him which now a days is so rare. Thank you Isaac for your stellar service and for just being an awesome human~!”
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“Great customer service Casey carmack gave today your store helping map sensor hose and help testing codes and help look at radiator cap and checking me out and taking care of me”