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“My wife and I had been planning for over a year to purchase a new safer and more practical vehicle to fit our needs and lifestyle, and since I'd had very good experiences with this dealership with past ownership and services of my Mercedes vehicles, it was a no brainer to come back to custom order our new 2024 GLC300. And as luck would have it, we ended up working with Zane Ma as our contact (internet) Sales Manager.I don't quite recall how we were first introduced to Zane, but he was the one we kept in touch with all the while, from going on test drives, answering the mountain of questions we had, till it was finally time to place our custom order, and he has been nothing but amazing since day one. What we also very much appreciated was Zane's actual understanding of our wants/needs and being able to help us choose the options that would be most useful to us, recommended against those we didn't need and/or would likely never use, and even went out of his way to get us the best price possible (despite how "hot" in demand this SUV is) without too much of the usual stressful and exhausting back and forth price haggling. All this really helped keep the entire car buying process fun, exciting, and stress-free. In my honest opinion, Zane is a great guy who's very honest, caring, patient, knowledgeable about MB vehicles, and did a great job helping us through our car ordering/buying process.After having finally placed the order and paid the deposit, Zane always made the effort to stay in constant touch with us, keeping us updated via email with dates of when our car was scheduled to begin its production, when it was completed, when it was shipped out, when it arrived at the port, and the date it was finally delivered to the dealership and ready to be picked up. We couldn't have been happier as Zane truly made most of this car buying experience exciting, fun, and most importantly, stress-free.However, I wouldn't say that this whole car buying process went without some unpleasant bumps toward the end. We did have some issues which caused tense and heated moments with the Finance Manager who was assigned to finalize the signing of our paperwork, and who took the final payments to complete the purchase. As such, a Sales Manager (Mossy) had to be brought in to intervene, to hear out my wife's concerns, and I must admit that he did a great, courteous, and professional job settling the matter. He further assured us that they all work as a team at this dealership and that their customers' experience is of paramount importance as this is precisely what will either gain or lose their customer's trust, loyalty, and business. As such, we were happy and satisfied with the outcome.A few days later, my wife subsequently also contacted the General Manager (Kekoa) by email to make him aware of our incident/experience, and as hoped, he was also so nice, understanding, and professional in responding promptly and assuring her that this was not the kind of treatment of their customers that they expect, condone, and tolerate. He further assured us that the Finance Manager involved would be spoken to make sure this never happens to any customer again in the future.Despite the bumpy ending to what was turning out to be a great car buying experience, I would still definitely give my business to this MBFR dealership for any future car purchases or services simply because they really do care, they are within convenient driving distance from our home, and my wife says they provide hot and delicious Starbucks coffee in the waiting lounge :)”
“The staff is super-knowledgeable and helpful! They really know their stuff and the products. They can point you in the right direction wether you are a beginner rider or have been riding for 30 years.”
“Carstar is the #1 auto body shop in OC. They repaired my Tesla Model S by fixing a quarter panel and rear bumper. From the time of stepping into the shop, facilitation of car rental, repair and completion of service, it was a 5 star service all the way. Highly recommend this shop to anyone looking for high quality and excellent customer service.”
“Linda our service advisor was great like always. Made my oil change appointment, only took an hour and even got my car washed. Linda also helped me with the removal of alarm tone sound of speed limit change.”
7:30AM - 5:30PM
25712 Taladro Cir, Mission Viejo
Auto Parts
“Highly recommend Mission Viejo Caliber Collison! They did a wonderful job repairing my vehicle after being hit by ladder on the freeway. They didn't cut corners and provided a detailed estimate. My car was finished ahead of schedule and Angelo was phenomenal to deal with. Handled everything with my insurance too! Thanks to the Caliber team for a great job and experience!”
“These guys are awesome. OJ & Jose fixed a minor paint scuff I had on my Tesla COMPLEMENTARY! It took them 5 minutes to get rid of most of the Scuff. Thank you OJ & Jose ?”
7:30AM - 5:30PM
27762 Camino Capistrano, Laguna Niguel
Auto Parts
“My experience at Caliber Collision was nothing but positive. Stephanie and the individual members of the staff that I worked with a long the way were professional, knowledgeable, and focused on getting the job done. Steve kept me informed of my car's progress while Stephanie went out of her way to assist me in dealing with matters related to my claim and restoring my car to its original condition.
When I picked up my car It was clear to me that Caliber Collision stepped up and provided a quality solution in a very reasonable amount of time and the best part is that it was really effortless on my end. Thank you!”
“I bought my Toyota Corolla with Adam Bahnassi and had a great experience! He was very attentive and helped me finding the right car for me without being pushy. Great customer service. ?”
7:30AM - 5:30PM
26100 Dimension Dr, Lake Forest
Auto Parts
“Alex at Caliber Collision provided exceptional service in both handling the repair of my car and delivering top- notch customer service. He took the time to clearly explain the repair process and kept me well- informed throughout. I would rate a perfect 10 out of 10!”
“Mercedes Benz dealership is the Best!: Great customer service very professional always ready to help. I love this dealership they always welcome you the minute you walk in and they also have great coffee and cold bottle of water for their customers. Very nice dealership. Excellent! Keep up the great job Mercedes Benz!”
7:30AM - 5:30PM
2105 Laguna Canyon Rd, Laguna Beach
Auto Parts
“Everyone at Caliber was incredibly helpful and the service was so quick! They gave me honest advice about options for fixing my car and what they could do to fix the problem for the least amount of money. Special shoutout to the mechanic Sheridan who helped me!!”
“Jay did a fantastic job in helping me with my car issue. He was so kind and patient. He went above and beyond to help fix my car problem. Jay deserves to be rewarded for his exceptional customer service.
Thank you Jay!”
“Our old bike rack broke while driving on the freeway. It was a scary experience. We exited the freeway and started calling around to find a replacement bike rack. We called Rack Attack. They were so accommodating. They had the rack we wanted in stock and was willing to put it together right away so we could go and pick it up.
We arrived and within no time, they had the old bike rack off our vehicle and the new one installed. We were back on the road in no time. It was a great experience dealing with Rack Attack. We will definitely recommend them.”
7:30AM - 5:30PM
23141 Orange Ave, Lake Forest
Auto Parts
“I took my 2014 Mini Countrymen in to Maaco, Lake Forest to have it painted because the factory clear coat had pealed significantly on the hood and right side of the car. They painted the entire car (except for the roof) with the original metallic dark green color. The job they did was exceptional. They also polished the headlight lens without being asked. I could not be more pleased. I would recommend Maaco, Lake Forest to anyone who is looking to have their car painted.”
“Great service, starting with Julie, rescued a little situation we had with an outside appointment, was accommodating, and helped us navigate the insurance company issues. Would definitely take our car back there if needed.”
“I’ve been to the Rover Doctor many times and always get great, friendly Service. I’m glad I found this place a few years ago and have continued coming. They do an excellent job.”
“Efficient, polite when answering my questions, and kept me informed of the length of time to wait. I told him I HAD to be home by 5:00 because I was hosting a birthday party. He said they'd try their best to get me there and he did--on time! Thanks, Francisco Servin”
7:30AM - 8PM
28432 Camino Capistrano, Laguna Niguel
Auto Parts
“I am very pleased with my experience at this dealership. The support provided by Javier and Alex was exceptional, and I sincerely appreciate their patience and professionalism. I highly recommend purchasing your next car at this location. 10/10”
“I have purchased many new and used cars over the years, and buying my new F150 with Tuttle-Click Ford was easily one of the best car buying experiences to date. The staff was easy to talk to and never pushy. They worked a great deal with me and accommodated our busy schedules with two young kids in tow.
We almost bought from a dealership much closer to home after several attempts, but the experiences were consistently disappointing. We decided to drive to Irvine not only because they had the truck we wanted, but because from the start it felt like we were getting genuine, attentive treatment from both Sandy and Brandon.
Once the deal was completed, they continued to be accommodating and flexible. The closure of I-5 and work schedules made coordinating pickup difficult. Having an infant made the trip feel even more challenging. The dealership arranged a car to pick us up and bring us in, which made the entire process much easier.
Tyler in finance was also great to work with and made the financing portion smooth and straightforward.
All in all, it was truly a great experience, which is not something many people can say when making a major purchase like a new vehicle.”
“Fantastic experience in restoring our 70 Cougar. Had great suggestion in selecting new paint color of Pearl Green. Body work and paint job on our car turned out amazing! Frank and Luis very knowledgeable and helpful. Strongly recommend this shop.”
“I've only brought my car here the one time but have already been impressed by the communication and transparency from Brian and his team. Will be coming back.”
7:30AM - 5:30PM
22582 Shannon Cir, Lake Forest
Auto Parts
“Been coming to this place for years, They never disappoint. Luis is great, always very helpful!
Will continue coming to them if I need anything car related.”
“Great service and quality of work. I had the bumper repaired on my Audi and am very happy with my experience and the repair. I got regular updates and the car was finished on time. It looks perfect, like new again. Highly recommend them!”
8AM - 5:30PM
27622 Camino Capistrano D, Laguna Niguel
Auto Parts
“If you are looking for a collision shop you’ve found the right one. Ben is so helpful, easy to work with, and he goes above and beyond to help you. Every time I’ve taken my car in, yes it’s been multiple times, I know I will get a fair price with great workmanship. Thank you LNC for taking such care of your customers. It’s greatly appreciated!!!”
“Seriously, the best Bodyshop I’ve ever dealt with. The follow-up was amazing. Jim would call me frequently to keep me updated on delivery on parts etc. fantastic work guys!”
“These guys do a great job I’ve been here twice!! For the same exact spot they get the job done Alex is great I recommend talking him for getting your quote there honest working for any damage on car come here 100/10!!”
“This body shop is amazing. Everyone here has a great attitude and is extremely friendly. I stopped by for minor assistance, and they were very willing to help, more than gracious with their time, and had an overall great attitude. Will definitely be recommending for future friends or family needs”
“Man, these guys have helped me more than a few times. As the owner of Saddleback Mountain Pool and Spa in Irvine and serving south Orange County, there are issues with one of our trucks from time to time.
And when one of the trucks has an issue, the staff at O’Reilly Auto Parts will help us to get the truck back on the road quickly.
Great customer service and very knowledgeable. We really appreciate the staff!”
“What a great find! Grand auto works reviews are all true.. I went to them today to fix a problem with my passenger side window regulator motor on my Honda Element. It's been 2 weeks worrying and the dealer was too high of a price and 2 window companies never got back to me. I called Ryan on Thursday and I got an appointment Fri morning. He discussed 2 different solutions. He was very knowledgeable, courteous, and such a fair reasonable price, I finally found a good hearted place, that cares about quality, service and fair pricing. I'm so excited I found this place. While there I overheard him talking to customers and he was not trying to fix something that did not need it yet. His customers really like this place bc he doesn't rip you off. He's so chill and so is the whole place, modern and enjoyable waiting. I'm so impressed. I will be a customer for my Honda Element forever and will share my great new mechanic reviews with others. Ryan, Thank you for helping me,and my window being fixed quickly was a bonus, you made my day. I'll be back soon I have a few more things to do on my car. ? Great job Grand Auto Works I am so grateful.”
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“I’m glad they opened this location. Foothill Ranch needed an Autozone store. Today, I needed help to test my battery, Meraj helped me out with my problem and was very helpful. Unfortunately my battery failed so I had to get a new one. Meraj assisted me and installed the battery fast and efficiently. He made sure my car started before he went back inside. Will always swing by whenever I need anything for my car. Thanks again Meraj”