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February 2024 by Jessica
The worst place to live. Typically, the leasing office is closed or no one is there. The maintenance request takes forever to fix. The wall is very thin. I can hear everything and have no privacy. And very noisy every weekend because the restaurant is close by playing music loudly until 11 pm or so. I heard several times the resident fights in the middle of the night inside of property. The laundry unit sucks. Not worth paying over $3,000 for this quality room. We have many different choices! Never recommend Sonttera.
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November 2023 by Michelle Minutella
Maintenance showed up on time and fix the garbage disposal perfectly. As I said, icemaker is still broken please have maintenance come and replace icemaker. Thank you so much.
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October 2023 by Nancy O
We've toured the apartment complex twice and both times Pooneh was extremely helpful. She let us take our time so we could look at a few apartments but also walk around the complex. After our visits, we emailed her more questions we forgot to ask while we were there and she went above and beyond to answer each one, which we really appreciated.While we walked around, we also talked with a few residents. All had good things to say about the complex and how it's managed.So after much searching all over Orange County and beyond, it looks like this complex wins out over all the rest we toured.
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October 2023 by Anastasia Malkina
It was absolutely my pleasure to meet Pooneh. She helped me and my husband to find our perfect apartment in Sonterra. Dream of my husband was to live on the last floor and Pooneh made this dream come true. Placement of kitchen, bedroom, bathroom and living room is so exceptional and unique. Pooneh and her manager were so caring and responsive to us.This apartment complex is really very clean, it was very important factor for me.Pooneh, you are the best: so beautiful, clever, charming and organised! Thank you so much for all you have done for our family!Anastasia and Sergei
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October 2023 by Travis Gomer
Classic bait and switch when browsing for apartments. Be careful of Pooreh in the leasing office saying she can reserve units for new residents without applying. We went in on a Saturday to look around and were helped by Pooreh who had mentioned multiple times to send her an email that evening so she would be able to reserve a unit. Even though they were closed Sunday/Monday, she said she would honor the rate and the unit discussed. And well Pooreh didn't do that. I wouldn't be writing this if she did not follow up on her claims and promises. I hope everyone is aware of this when they are looking for their own place to live. Watch out!
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May 2023 by annie song
May,10,2023: I checked my e-mail today and found the response to my evaluation from the administrator. I am very happy. My evaluation has been valued and may be improved. I think I will give it two star. If I have the opportunity to come to this community again next time, I'd give you 5 stars for seeing the handy guide signs.May,03,2023: 1) There is no map at the entrance of the community, and the location of the room cannot be displayed. 2) Each building only has a building number, such as 1, 2,；which makes it impossible to know which room numbers are in the building. 3) In other well-managed communities, each community entrance has a map showing the location of the room, and the entrance of each building There will be room numbers and floors of this building, making it very easy for people to find delivery targets. 4）I hope that the community management can provide these seemingly trivial, but convenient and considerate services!
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March 2023 by Andrea Livoti
Sonterra apartments at Foothill a ranch are very impressive!I feel safe with it being a gated community and in a nice area accessible to every store, service and restaurant I could need/want. Every single staff member is friendly, resourceful and provides exceptional customer service. That’s rare! In particular,Pooneh, a leasing consultant, is so kind, accommodating and wonderful at her job. Her attention to detail and her ability to make residents feel valued and at home, is truly remarkable! Christopher, the manager is also very friendly, knowledgeable and helpful. The apartments are spacious smart apartments with all the desired amenities that are hard to find like in unit washers and dryers and available garage options. Sonterra apartments are also clean, well maintained, quiet and pet friendly. Things are actually done in a timely manner and I feel cared for as a resident. The community portal makes things such as paying rent online or requesting repairs very convenient and easy. This is the BEST apartment complex I’ve ever lived in by far! The staff, the apartments and the location simply can’t be beat…..
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March 2023 by Sahar G.
It's a great place to live at. Very quiet and clean all the time. Leasing office staff are nice and helpful.happy to live here
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March 2023 by Rick Orndorff
I want to thank the Sonterra staff in helping me with a situation in a friendly and timely manner. Especially Pooneh in the front office. Well done!
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March 2023 by Catherine Binette
What can I say about Gerardo! He is the BEST!!!!!! Always there when you need him. Always!!!!
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March 2023 by Andrea L.
Sonterra apartments at Foothill a ranch are very impressive!I feel safe with it being a gated community and in a nice area accessible to every store, service and restaurant you could need/want. Every single staff member is friendly, resourceful and provides exceptional customer service. That's rare! In particular,Pooneh, a leasing consultant, is so kind, accommodating and wonderful at her job. Her attention to detail and her ability to make residents feel valued and at home, is truly remarkable! Christopher, the manager is also very friendly, knowledgeable and helpful. The apartments are spacious smart apartments with all the desired amenities that are hard to find like in unit washers and dryers and available garage options. Sonterra apartments are also clean, well maintained, quiet and pet friendly. Things are actually done in a timely manner and I feel cared for as a resident. The community portal makes things such as paying rent online or requesting repairs very convenient and easy. This is the BEST apartment complex I've ever lived in by far! The staff, the apartments and the location simply can't be beat.....
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February 2023 by Deborah Moure
The office staff, Pooneh, Kay and Chris are wonderful! They are very friendly and helpful with our needs. The maintenance team are also very responsive and supportive!
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February 2023 by Jamie J.
The team at Sonterro Is amazing. Lead consultant Pooneh is a great consultant who always has a big smile on her face and goes out her way to provide you with the best customer service possible! Manager Chris and consultant Kayla are amazing as well! I would recommend applying at Sonterro if you are looking for a great community to live in. Great community and an exceptional team!
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February 2023 by Matt H.
Fantastic community to live in. Maintenance staff is always present and friendly and do an incredible job, especially Carlos. Leasing office is very communicative and friendly. We stumbled upon this community and could not be happier.
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February 2023 by Vanessa T.
Beautiful complex with great amenities! They have fun community mixers in the clubhouse and a huge pool!
