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September 2023 by Don L.
I met Marc and Tina the way hundreds of others have met them. I was on a long bike tour and my bike had issues that needed the attention of a professional. Like other reviewers, I was (at first) taken aback by the brusk communication I received. I felt like I walked right into an Elizabeth Strout novel. As I waited for Marc to finish working on a bike, I figured it out. If Tina and Marc would have greeted me with a smile and asked me about my bike tour, I would have talked their ears off. I would have told Marc all about my new Schwalbe tires with their $40.00 tubes etc. etc. Long distance bike tourists can be a lonely sort. When treated with any kindness and curiosity, we can talk for hours about the highs and lows of our trip. Marc & Tina would not get ANY work done. So, as Marc ripped my $40.00 tube out of my 100.00 tire and chucked it in the bin to replace it with a trusty butyl tube, I felt nothing but respect. I was soon on my way. Other customers were being served and served well. Just like the infamous soup guy in NY and Bob of Bob's Well Bred in Los Alamos, Marc and Tina are great at what they do. I, for one, am glad they don't waste energy on congeniality and small talk. They got me rolling. Thank you!
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August 2023 by Tara D.
So disappointed. The condescending, rude attitude as others have mentioned was in full view today. No way will we patronize this business.
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August 2023 by AxiomWebGuy
Was in town visiting and badly bent my derailleur. Steve took great care of me. Was reasonably priced and had my bike back later that day. Thanks again!
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July 2023 by Murray F.
Was in town visiting and badly bent my derailleur. Marc took great care of me. Was reasonably priced and had my bike back later that day. Thanks again!
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June 2023 by Daniel Coman
I had a flat and i needed a new tire. They had my bike ready to go in 30 min or so. I got to ride Manly Gulch.
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June 2023 by B. Ferency
Renting a bicycle during your visit to Fort Bragg is a must! Customer service here was quick and straight forward. The rental bikes were awesome too, rode off and on pavement along the coastal bike path with complete ease. I would definitely rent from here again.
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January 2023 by Mark T.
I went into Fort Bragg Cyclery to purchase a $1,000+ mountain bike. I asked to take it for test drive on the nearby streets (just like I have done for all of the other bicycles I've purchased from various Northern California bike stores for the last 40 years). I was told by the wife/proprietor of the Fort Bragg Cyclery that I could only ride the bike in their small parking lot--and under her direct supervision. I responded by offering to leave my driver's license during my test drive. To this, the wife/proprietor stated, "I'm not going to let you take the bike for a real test ride because you'll get the tires dusty. If you don't like our policy, then FINE, don't buy the bike". What kind of bike store is this? Now I realize why I never see any customers inside.
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November 2022 by Janet Z.
Pleasantly surprised! Got a rear flat & then chain completely broke while on Gravel Pit ride this morn. Trailered bike to shop to get fixed as a walk in. Had it back within an hour for under $40! Couple running shop weren't overly chatty, but that's ok. Would rather have efficient & affordable service.
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October 2022 by steph g
Great customer service and very knowledgeable!! I’ve rented and purchased from this shop- extremely helpful. Mark is a bike guru and Tina is a sweetie- Disregard the negative reviews- that has not been my experience at all!
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October 2022 by Trail Conditions
Quoted $120, charged $360. Told it’d be done today and took over a week. Skips gears as he didn’t ride it. Brake pads he chose are extremely loud and I have to replace them 2 rides in.
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September 2022 by Julie G.
Went in to ask about a stuck saddle bolt, was told she had no idea how to fix. C'mon! That's probably the most common problem! Went to the off road shop, Brian fixed it in 2 minutes, replaced bolt, free. Told me he bought a brand new bike from them, two days later Went in for a derailleur adjustment, they refused to do it. One star is being generous. I'm a local, and have never heard another local say anything good about this shop.
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July 2022 by Jess A.
My boyfriend and I went in looking for a brake for a bmx bike brake. I do know they sell mostly mountain bikes but they do display bmx bikes in the window and one bike had the exact brake set up we needed. When we asked if they had any brake sets for bmx bikes the woman working at the front counter looked at us like we were stupid and said no. We thanked her for her time and left immediately. Unless your looking for a mountain bike don't go here. Pretty rude and seemed very unwilling to help out.
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May 2022 by M S
Pros: this is the only dealer of Specialized bikes locally.Cons: prices are high.UPDATE... I brought this place up from a 1 star to a 3 star. I found myself having to go back in, even though I was really trying to avoid it and truthfully, they were super nice to me. A solid change from the time before. The lady working there (owner I believe) was very helpful and informative. I was pleasantly surprised and glad to see they are trying so much harder.
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April 2022 by Justin w.
Went to get my kid a chain for his bmx and asked the worker there what size chain I needed with no response she tossed a chain on the counter I asked if it would be the right length for the bike I had witch I brought with me and she had no clue she said. And I couldn't check the length and they don't size chains ( don't size chains at a bike shop?) I already had the old chain this is crazy to me and the lady working the was rude as can be! We bought a $1200 bike from them in the past as well . We will never shop here again. SO RUDE
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April 2022 by Alisa D.
Today I went into Fort Bragg Cyclery looking to fix my bike. I casually asked the owner a question about Jackson Demonstration Forest (a popular mountain biking area locals are trying to save from deforestation) and he rudely responded "It would help if I knew what we were talking about." After explaining, he did not bother to answer and I'm sure he knew exactly what I was talking about - he completely ignored me and I was in complete shock. I decided to leave with my bike unrepaired. A local vendor mentioned that most locals hate the shop and that I was "lucky" to not have been treated worse. I visited the shop last summer and his wife would not give me the time of day unless I purchased something. She would not even let us sit on a bike to test it. Go to Catch a Canoe and Bicycle Too. Do not support this business.
