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September 2023 by Jacquelin V.
We don't use much propane here in Philo, only for cooking on our gas stove and running our gas dryer..Our 100 gallon tank will last us a couple of years. I was figuring it was probably getting low and needed a fill up. I put in an online request for propane delivery on wed Sept 6 2023 and said I thought the tank was at 15%. I really was just guessing. I asked my son to stop and check the tank for me on his way home... He tells me 0%..NO that can't be right..I knew the stove was still working. He says well it's really about 5%..The online request says they will deliver on our next scheduled delivery day..but we don't have one..just will call when propane is needed. So today I try calling the Ukiah office, push 0 to request delivery..then sat on hold for almost 8 minutes, so I just hung up and called the Ft Bragg office. Call was answered immediately.. I gave the very nice fella that answered my account number. He says We Got Your request and your tank was filled this morning!! I was happily in shock! I didn't even hear the propane truck..! I thanked him profusely for their quick service and now I am leaving this review. Wonderful Quick Service. I am a very happy customer..Jackie Villamor
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August 2023 by Dave Skarr
They check and top off the tank with regularity. Billing is easy. Never had a problem.
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March 2023 by Randy G.
Not sure where this company went wrong, but wrong they are. With an order in the past I was refuse service when I was told my yard was full of dog feces and the driver couldn't get to the tank. When I called about it I was told the driver stated the yard was dirty. Funny thing is their truck was never seen in front of my home. I was then flat out called a liar by the man I spoke with (not sure who he was) when he said well my driver said, so that was when the man said well I don't know you but I do know my driver. So I again said "sounds like you are calling me a liar." No I just know my driver and I don't know you. I offered pictures of my yard but he declined and said they would be back on my next scheduled day (a week later) to deliver my propane. My next time I ordered I used their online system. I called the day of the delivery and they claimed they never got the order. The lady told me well we will try to get you on the schedule for today. Luckily I got that delivery. Well, yesterday I was to receive my latest order and even called to confirm the delivery that morning and was assured that I was on the schedule. About four forty pm I called their office and was told I wasn't going to get my delivery because the driver ran out of propane. The lady tells me casually, you will get your delivery next week. I told her I was down to twenty percent and that wouldn't last another week. She actually argued the point with me telling twenty percent was more than enough. I had thirty two percent when I ordered and down to twenty percent soon after. I asked for the operations manager and was told he was gone for the day. So I asked for the owners name and was told Josh. When I pressed for the last name the lady mumbled the last name which I never caught. But even then she gave it out reluctantly. Of course when I asked for him I was told he was also gone for the day. I left message for them this morning that if my delivery is not here today (March 31, 2023) I will request a refund (for products not delivered) I was also told that the operations manager and the owner will call me today . As of eleven am I have heard nothing from them. What used to be a great company is losing my confidence in them. I will follow up this review with another tomorrow (with the results from Kemgas)
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February 2023 by katelyn peterson
Edit: Thanks for the passive response, but you completely avoided the main complaint here. You can avoid all these types of complaints if only you would KNOCK. Based on your response it seems you don’t value customer satisfaction and would rather tell people to use a different company, but realistically we shouldn’t even be having this discussion because it should be policy to let the owners know when you arrive regardless. I know I’m not the first to address this very common issue, and I probably won’t be the last as long as you are not willing to address this and change this one simple thing. Thank you, I hope you reconsider.It’s time to train your delivery people to knock on doors and do their job properly. It really is not that hard to simply announce your presence so people know when to bring their dogs inside. It would be a whole lot simpler if there was actual schedule times so people would have an idea of when to not have the dogs go out, but since that’s more challenging to schedule and plan, just knock on the door and ask us to bring them in. One day they might deliver early morning, but other days it’s not until 1pm. There have been at least 5 times that we have expected a delivery and it not be made because the dogs were in the yard, and it’s incredibly infuriating that the delivery people just drive off without a word. I never leave negative reviews unless it’s really warranted, and this has been an ongoing issue not just with me, but with a few of my neighbors as well. Just knock.
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April 2022 by Antoinette Lang
I ordered propane last month for the first time, we are renting a house with propane and it had gotten pretty low. Kennedy was so helpful, we got our propane in a few days. Today Corbin from Kemgas came out to do a safety inspection. He also was very thorough and nice. Thanks Kemgas
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April 2022 by Paula D.
Horrible customer service. Denies anything is their fault even when I have to have someone else come fix their issue
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March 2022 by Roger H
Little Valley Customer. It's a good company. They followed up and was cordial. Excellent phone conversation and knowledgeable. God bless their business.
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January 2022 by Jason H.
I have a rental property in the Sea Ranch that I bought around 5 months ago. The owner had recently filled the tank with another company. Out of habit, I forgot I needed to set up another energy account beyond PGE, so I had no propane service.Over the Christmas break, when I had my highest-ever paying renter present for a one-week stay checking in at 4 pm on a Saturday, for reasons I cannot explain I asked the housekeeper to photo the propane meter for the first time. It was at absolute zero!I called all propane sellers that service the area - there were 4 or 5. At least two said best case was a week later, others would not commit to any date until they did a site visit first some 4-5 days later.Kemgas, on the other hand, had 100 gallons in the tank within three hours of opening and my first call Monday morning, and 330 more a day later. They saved me thousands of dollars of rent I would have had to refund my guests (who could not have found another place to stay there during Christmas/New Years), and those same guests have said they plan to come back many times.Highly recommend all Sea Ranch/Gualala owners sign up for Kemgas.
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December 2021 by R
Little Valley Customer. It's a good company. They followed up and was cordial. Excellent phone conversation and knowledgeable. God bless their business.
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November 2021 by R “RMN” NH
Little Valley Customer. It's a good company. They followed up and was cordial. Excellent phone conversation and knowledgeable. God bless their business.
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March 2021 by E Peters
For a family owned and operated company their customer service is far below standard.
