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November 2023 by K Den
They know what their doing and are very helpfulGreat people
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March 2023 by Tim Chung
Everything you want in a towing company! He checked the local highways and called me as soon as it was safe to retrieve my car on Highway 1. Plus he called back the next day to make sure I was OK on the roads.
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January 2023 by Cheryln Ogawa
Super out of pocket and too expensive the fees are outrageous!
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January 2023 by Pennie Schuberg
Wonderful to work with. Clean facility. Thank you for your help with batteries
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December 2022 by Annemarie B.
Tino was so kind and helpful when my partner and I needed to haul the 5th wheel we were living in off of the property it was on. He navigated more than one obstacle with us on the way out to the main road but never made us feel like we weren't going to make it. I was incredibly nervous about getting to our final destination and Tino made it a lot easier.
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December 2022 by Cheryln
Super out of pocket and too expensive the fees are outrageous!
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August 2022 by Jon E
Are you looking for a two company you can trust? Yes, I said a tow company you can indeed trust- Orca is that tow company! They have gone above and beyond to help me with my BMW hardtop convertible that was stuck open.Orca Towing treats you like a human being, not just someone SOOL.Hire them and your worries will be behind you!
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June 2022 by mark chow
It's rare to have a tow truck driver that puts their customer first. My car broke down at the harbor due to a bad starter and Nancy instead of just towing my car, she went above and beyond to see if she can get my car started first. My car ended up starting after some tough love and Nancy even called and check in on me to make sure that we are okay and not stranded. In a bad situation, it's amazing to have such kind people around to help you. Thank you Nancy!
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May 2022 by Alexis E.
Disgusting!!! These people towed my Son's Hyabussa Motorcyle after his fatal accident on 3/20/22. I Paid the bill out of pocket for the towing and storage $650. I told them I didn't want the bike and my friend who works at a local tow company where I live called and told them to crush the bike, if they weren't going to crush it they were told that it would be picked up. Fast forward almost 2 months and I get a call from my only remaining child on this earth, my 17 year old Son, who is freaked out because his Brother's crashed Hyabusa Motorcyle is on Facebook Market place. These people are f****** vultures and I pray that noone ever tries to turn a profit on their dead children!
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March 2022 by SUNY Day
Very fast service
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March 2022 by Heather Reynoldd
Excellent Service.
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October 2021 by Mohammad Mobeen
Friendly staff and great service. Would recommend to everyone.
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August 2021 by Korri McMahan
We were looking for a utility trailer tire. She had a couple in the right rim size but didn't feel confident about it actually working for our needs. She went in and called someone and sent us to someone who had it. We would have purchased those tires from her but she made sure we were treated properly. AWESOME place and Thank you ?
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August 2021 by Pamela Hampton
Showed up in a descent amount of time. Was courteous professional, and charged exactly what they said, even though it took 2 trucks. Thank you orca towing.
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August 2021 by Cookin' with DP
Short version:Tino runs an outfit with character, courtesy, and proper old-school know-how.I wish people like Tino & Nancy @ Orca ran more of the places I do business, they improved everything they were involved with.Detailed version:Our Class A RV had some trouble (lean fuel condition, lead to a stall - frozen starter then left us stuck) on the way up the coast soon after leaving Mendo. It was early in the day so we figured we would have no trouble using our Good Sam membership.9 hours later, we still hadn't had tow dispatched. Light was fading, a CHP officer that stopped by said he didn't expect Good Sam to handle it in fewer than three days, so I started calling around myself.I called Orca and Tino answered the phone. He listened to me calmly, as I explained that the CHP said a local tow-shop owner lived about a mile from where our rig was stuck, had the correct size truck, and believed it was him.Tino candidly said it wasn't, but he knew who they were talking about. He gave me the Owner's name, shared their contact info, and wished us luck. Integrity.I called the CHP's outfit, got a dispatcher willing to contact that owner, and was told they wouldn't be able to take a swing at it till the following afternoon.After plenty of additional calls to dispatchers as far as Willits and Ukiah (really), including Good Sam admitting they had given up trying, I tried Orca again. I explained I'd been working with Good Sam all day, had no luck, and asked if they'd be willing to try.He agreed and even dispatched a 2nd driver to help.Now after midnight, not only did Tino come out, he stopped to pick us up (we'd gotten a ride into town, assuming we'd need to sleep somewhere other than the side of the highway).When we got back to our rig, we met the 2nd driver (Nancy!). With tow-trucks and all their lights at the front and back of the RV, I asked, before the hassle of towing, if they'd mind if I tried shorting the starter to 'limp' into town with the lean fuel issue.Not only were they willing to let me give it a shot, Nancy volunteered to see if it would unfreeze while I tried starting it from inside.To keep this story from getting any longer, in the end, we were able to get the rig started and Tino and Nancy followed behind with their lights covering our back as we limped along at 5-15 mph all the way into town.It's seems a rare thing these days, to get someone on the phone who will take the time to listen, never mind responding with integrity and know-how.With Tino and Nancy we were able to troubleshoot the issue, avoid dropping the drive-line and towing the RV (they shake themselves apart running on flat ground, forget about stresses involved lifting for a tow) and get the rig safely to town. I don't often get stuck somewhere I need someone else covering me, but I can tell you I'd happily have that someone be Orca towing anytime it comes up.They're good people, who know their business, and care enough to decline a tip and ask instead we check in once we get home safely. Wish I ran across folks like this more often.Thanks again Tino.Service: Special vehicle towing
