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August 2025 by Steve Davis
The Fortuna Post Office at 699 13th St, Fortuna, CA, offers exceptional service with no lines, making visits quick and pleasant. Staff are friendly and efficient, handling mail and passport services smoothly. Open 9:30 AM–5:00 PM weekdays, with 24-hour lobby access. Highly recommended for hassle-free postal needs.
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January 2025 by Johnathon Horner
Nestled in the charming community of Fortuna, CA, the local post office at 699 13th St isn’t just a hub for sending letters and parcels—it's a shining example of how customer service should be done. From the moment you step inside, you're met with an atmosphere that feels more like a friendly neighborhood gathering spot than a government facility. This is entirely thanks to the incredible staff who go above and beyond to make every visit a pleasant experience.
The staff at the Fortuna Post Office are the embodiment of professionalism blended with a personal touch. Whether you're a first-time visitor or a long-time local, they greet everyone with a smile that feels genuine and warm. Their ability to make customers feel valued and respected is a hallmark of their service. You could be having the most challenging day, but their cheerful demeanor and willingness to help will undoubtedly lift your spirits.
One of the most notable aspects of this team is their patience. Need help understanding shipping options or filling out a complex form? They're there to guide you without a hint of frustration. Their courteous approach ensures that even the most tedious postal tasks are handled with grace and efficiency. They treat every question—no matter how small or repetitive—as an opportunity to assist, and they do it with unwavering kindness.
The staff's deep knowledge of postal services is evident in how smoothly everything operates. They’re quick to recommend the best shipping methods, find cost-effective solutions, and ensure that your packages and letters reach their destination on time. Despite managing a bustling office, they never rush interactions, balancing efficiency with personalized attention.
What truly sets this post office apart is how the staff embrace a sense of community. They remember faces, ask about families, and genuinely care about the people they serve. It’s this personal connection that transforms routine errands into enjoyable interactions. They’re not just postal workers—they’re trusted neighbors and friends who take pride in their work and their role in the community.
In a world where exceptional customer service is becoming increasingly rare, the Fortuna Post Office stands as a refreshing reminder of how impactful friendly and courteous staff can be. Every visit leaves you impressed, not only by the seamless efficiency of their operations but also by the warmth and care with which they treat every customer.
For anyone in Fortuna or the surrounding area, this post office is a testament to how great service can make a difference. Kudos to the amazing staff—you’ve set a standard that others should aspire to reach! 🌟📬
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December 2024 by C. Grey
Ordered some expensive equipment from China (only place that still makes it) before the tariffs lock in. I was out of town. The package was kicked back to be returned but Andy called from the Post Office. He's got it and it can be picked up. His willingness to go to bat for a customer was wonderful! He saved me weeks of work I would have lost without those parts had they been sent back overseas.
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January 2024 by Bodhi Ench
Friendly!
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September 2023 by Jesus Justicie
The worst place to get your passport, they treated me in a very rude and terrible way. I wish I could give them zero stars. That's what you are, terrible.
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March 2023 by Kathryn Tikkanen
Well stocked little post office with friendly, capable clerk.
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December 2022 by Paula Kigame
In Fortuna they are always helpful, friendly and very polite.
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September 2022 by Allison R.
My shipments for my small business have been crushed every single time I've dropped them off here. Have never had it happen at any other USPS
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June 2022 by Sara Spliethof
Very fun, helpful people! They go out of their way to help you and they are as nice as can be!
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February 2022 by A J.
The employees at the Fortuna Post Office are always helpful. They are pleasant and willing to help me with any questions I have. They have offered me solutions on how to mail my items. They have a wide variety of stamps and I love that they have them available to look at.
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January 2022 by _ Sokobanz
If you can avoid it, do it by all possible way. 16 undelivered packages for me so far and it’s keep growing
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June 2021 by Billy W.
This place has excellent. Young gentleman who works the window is very helpful and handsome. Darla was also extremely helpful!
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January 2021 by Ali C.
My Masters Degree diploma, "Do Not Bend" was written on the package, was folded up and stuffed in my box. Same thing with my honor society certificate. Then, I received my neighbor's package on the same day that my other neighbor received a different neighbor's package & 2 of my packages (tracking showing as delivered) are missing. Do better, please. :(
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September 2020 by Ted Archer
To the usps driver on February 26th at night through 27th must have had a all nighter because I received my package a day early thanks to that person who drove and took very gentle care of my car mod!
Thank you driver!
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July 2020 by Ralph Sorensen
Unfortunately we had an unkind treatment from this Fortuna post office on 7/17/20. A USPS personnel delivered a package to our front door, but the package was mistakenly delivered to us instead of its correct recipient, Walgreens in Puerto Rico. Our family orders items online from Walgreens due to the Covid lockdown. But upon checking the ship to address on the packing slip, I called the post office to inform them of the error and was instructed to write "Refuse" on the box. The USPS personnel picked up the item, but shortly returned the box accusing us of opening the package, which is untrue. A discussion was had with the USPS personnel and he basically threw the package in front of our garage. The next morning, a TV company was visiting my resident and noticed the box and the items that poured out of it onto the driveway (clips for shelves) and asked what happened. I explained the incident, the USPS action to "refuse" our request to take the package, but instead threw the box and the items fell out. The TV company disgusted by the look of the situation said, "it seems to be a disgruntle employee". This is sad story and frankly am disappointed with the way our USPS choose to service its community residents.
