-
February 2024 by Robert Montgomery
Good with prices, good with service. Little expensive insurance.
-
December 2023 by Miguel M
Great. Smooth experience Steven gave excellent customer service!
-
December 2023 by Heinz Puschendorf
This place has been the Best experience for rentals-Very professional- thorough- efficient and engaging staff:A+++
-
September 2023 by Jameson Cabel
I rented 3 cars and they were all filthy inside and out. They didn't even bother cleaning it before turning it over to me. Other than that the manager was very helpful.
-
August 2023 by S F
Very good selection of cars, low prices, and customer service here is excellent. After extending my car rental, I asked if they could wash the car as I was keeping it for another month, which they did. A special thanks to Steven who not only initially selected a great car for me, but who went above and beyond to help me after I told him my cellphone's battery had died. Not only did he find a repair shop, but he graciously gave me a car charger to use which worked, indicating that my battery was still good. Outstanding service!UPDATE: Rented again in late July from this location and once again Steven provided me with a great car. Wonderful attitude and superior customer service at this location.
-
August 2023 by Bon Cabel
I rented 3 cars and they were all filthy inside and out. They didn't even bother cleaning it before turning it over to me. Other than that the manager was very helpful.
-
July 2023 by Cynthia
Quick service! Great attitude. We had a rental picked up from another location. Had some minor issues with original car so dropped by this location in San Mateo since it was near our hotel and Voiced concerns about a tire issue. within 20 minutes, we were out the door in a different vehicle. So happy we decided to stop here- highly recommend this location!!!
-
July 2023 by Brendan
Steven is the man. I’ve rented here more than 10 times and every time he’s got me a car super quickly and made the whole process seamless. Not to mention the times he’s gone above and beyond for me. This man deserves a raise.
-
June 2023 by Jake C.
This review has been a long time coming. Absolutely steer clear of this business. The employees and managers will do everything in their power to scam you. Due to unfortunate circumstances I rented from them multiple times and every single time they came up with something off the wall and random to charge me extra for. They then said they were so sorry, it was an accident and that they would make it better the next time, make all these false promises and then once again rip me off. For example, after being severely overcharged for one of my rentals they told me 'we are so sorry, it was a mistake, but the next time you come we won't charge you for any of your gas to make up for it and we will make sure we don't make the same mistake again'. I had this in writing in an email. I rent the car on the next trip, return it without filling up all the gas as that was their instruction and I was charged their exorbitant gas fill charges and told oh we were only going to not charge you for 50 miles worth of gas. Like this was reasonable and also something I would have been able to reasonably figure out and make work. It was a scam they overcharged me again. This is a horrible business and judging by all the other reviews, I am not the only one with this experience which is no surprise. On top of all of this the manager and employees are difficult to get ahold of and are rude when you do. Constantly make excuses, just impossible to deal with.
-
June 2023 by Lina D.
Always rent a car with Avis. Esley and Shiva always do their best to give us the best rate!!
-
June 2023 by Ahmed Elfagih
Booked an appointment and gave them a call before to go to the location to make sure the car is available, when i arrived to the location coming from long distance, they told me we don't have any available car !!!
-
June 2023 by Geeann Cortez
Really nice people especially the manager they helped me to set up my account…
-
May 2023 by Anthony L
They are the best! Saved me a lot of money. I would definitely rent here next time again instead of SFO.
-
April 2023 by Maikon Lacerda
I don't know what the clerk got up, he swiped my card twice, debited my account twice and said that the payment was not processed, making me call the bank and end up with 700.00 stuck in the bank and I still had no car.
-
March 2023 by Jesse Marrow
Called over and over again to see if possible to pick up my rental at 505pm (they close at 5) because my Uber was delayed by a tree down. No answer, show up just after 5, gate was locked. If they answered the phone it would have saved me time and frustration.Update - ? yes MY Uber was delayed but I started calling you at 430… a good small business answers and says please hold. I will not update MY (using your caps for emphasis model) review because I called you about 10x. From 430 all the way until 5 letting it ring the whole time with no voicemail option. You can make any excuse you want that’s not good customer service.
