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November 2023 by Keiloni Smith
I love my esthetician Abigail!! After not visiting for a while, I just knew my Brazilian would hurt a lot but she made me very calm and able to hold a conversation through the whole wax. Always sweet and treats me so nicely. I only let Abigail do my eyebrows as well. Id rather walk around looking crazy then let anyone else touch them because she just knows what I like everytime!! ?
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November 2023 by Ting Luo
DO NOT DO NOT GO THERE! I would give ZERO star if I can! I visited this store on 11/14/23 at 12:30pm for a Lip, eye brow and Brazilian wax appt. The aesthetician decided to do eye brow first and within a few min, she dropped a large HOT wax onto my right eye. Luckily I closed my eye but the hot wax dropped to my right eyelid and got stuck at the basis of my eye lashes. I was in great pain and shock right away. She soon called the manager Katie in and it took both of them 20-30 min to finally got rid of the wax out. I had to go to bathroom to run hot water on my eyelashes in the middle. Of course I lost a few eyelashes along the way but glad I was able to keep majority of it. Throughout the process, I was being polite and understanding. I knew the aesthetician was not intentional and the MANAGER had assured me multiple times that they are really sorry and today's services would be free. Multiple times!! But given it took them almost an hour to go through the cleaning process, I didn't have time (have to go back to work) to do all services - just did lip and eyebrow. I asked the manager if I can come back at a later time for Brazilian. She assured me it was ok and then went to "meeting" supposedly. HOWEVER, when I finished and went to the front desk for rescheduling, now they are telling me they will charge me full for Brazilian, even if I decided to go with the same aesthetician. THIS IS ABSOLUTE UNACCEPTABLE. I tried to call the store multiple times and asked for the manager. She is ALWAYS in "meetings". Money is not a big deal at all but this manager's attitude is absolutely DISGUSTING and SHADY! Because of this, I will never go to European Wax Center Foster City anymore and I will make sure to let EVERYONE I know about my bad experience here. My eyelid still hurts a little - it's been a day. I really regret not taking a photo at the moment to capture this accident. For people out there, always make sure you take photos when accidents happen and you should be on ALERT when manager said she is in MEETING (because it is just an excuse of avoiding you). Side note: she just called and said she was in "meeting" about the accident happened to me but she just simply "too busy" to call me back (AFTER A DAY). THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD!
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November 2023 by Cheyenne ShineOn
Abigail is my go-to waxer! She's the best, super fast, has some tricks to keep the pain and ease, and just overall great vibes ?☀️
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November 2023 by cristina cabiles
Customer-centered all the way! Welcoming and warm personality. Abigail checks-in and educates simultaneously making it a pleasurably quick experience.
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November 2023 by Sugi Veloo
The whole team is very professionalJillian is quick and I never have any discomfort from my session
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October 2023 by Marlena Segi
Abigail ALWAYS takes the best care of me every time I visit. She’s kind, personable, positive, and always helps me feel comfortable. I also enjoy the other techs if I absolutely cannot fit my schedule to Abigail’s but 99% of the time, I’m booking specifically with her because of the top notch service & care I receive. I also love the Foster City location - it’s always clean, bright, and you get checked in quickly.
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October 2023 by Jennifer Tokioka
Jillian has always done an excellent job! She remembers problem areas and always makes sure I am comfortable with the temperature of the wax. Gives great advice on how care for hair growth to make the waxing process easier!
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October 2023 by Angelica Alvarez
Friendly reception and Abigail was great. She was very friendly, made me feel comfortable, and tried her best to make the service as painless as possible. Thank you!
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October 2023 by Carol Cannuli
Samantha is the best! She always makes sure to ask how I prefer my service, and checks that the wax temperature is comfortable for me. She is also a great conversationist to help get me through the process.
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August 2023 by Irina Belobrov
Jillian is absolutely fantastic! I've been coming to this location and she is my main waxer for over 7 years now if not more. I have tried other waxers in the same location and in other places and I always come back to my favorite Jillian. She makes me feel comfortable and at ease and always does a great job! In the past I used to have to come back twice to have all my hair removed correctly. I've even gotten reactions from waxing from previous waxers and this is why I only trust Jillian for all my Wax services, I would be lost without her. I just hope she doesn't move from the Foster City location since that's the closest to my home and the most convenient for me and my daughter. I feel she is the most experienced and well-trained waxer you have in all five locations that I have been to, from Napa,San Bruno, Redwood city, and Burlingame. Her schedule is always the first to be booked so I try to make my appointments way in advance. Unfortunately your system does not allow me to book multiple appointments when I need them. My suggestion is to have more waxers who are knowledgeable and trained just like Jillian. She knows how to make a long time customer feel welcomed and at ease during some very painful procedures. She is very knowledgeable about the products that you use and sell and always recommends the right aftercare lotions, Body washes and scrubs. I am a woman in my 50s with sensitive skin , very light hairs which are hard to see and are not easily removed and the area needs to be gone over a few times. This has caused issues with other waxing specialist in the past and I would usually have to come back the next day to be completed correctly, which was a very big hassle for myself not to mention your schedules. I've been getting waxed for over 30 years and when I find someone I like, I will always come back to them. This is why I spent hundreds of dollars on multiple wax passes at this location only. Thank you Jillian for your great service for both myself and my 2 daughters!
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August 2023 by Sheri Carroll
Abby is awesomeThere is nothing more to be said she’s a fantastic waxer. She goes out of her way to make me feel comfortable and a causes little discomfort as possible.She also really tries to get to know you as a person and is very kind and remembers all of your stories and conversations
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July 2023 by Ruta Bhave
I always see Abigail for my eyebrows and I have never once been less than amazed at her work. Mine are not the easiest to tame and Abby takes her time meticulously shaping, waxing and tweezing them. She also has a very pleasant demeanor and makes it worth the drive all the way up from Redwood City!
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July 2023 by Orla Mc Guinness
Left with a lot of hair that I needed to remove myself on vacation. Flying the day after the appt isn’t a good idea because you eliminate yourself from their touch up policy. However it would just be helpful not to have to go back in the first place
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June 2023 by Aashka Soni
Jillian is amazing, she’s kind and efficient and made waxing as painless (as can be!).Service: Body waxing
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June 2023 by Kate
The receptionists are full of themselves. I don't believe it's fair that if you have multiple services for one appointment, it counts as being late to multiple appointments.