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February 2024 by Eric The Epic
I specifically told them I needed my check to be deposited as cash now so that the money would be available now. They ignored that and deposited it as a check. When I told them of this issue they called their manager over and assured me it would be as I wanted. It wasn't. They did it last week no problem, so instead of doing it this week, they lied to me and kept it as a check deposit even with the prior instructions I gave.
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January 2024 by Bennett L.
Despite all of the negative reviews that a lot of in-person banking tends to get these days (I believe that people are impatient and don't like standing in line), I am here to say that I have always received stellar service at Wells Fargo, and namely, this branch. From the moment you walk in, you are greeted by friendly people. The tellers are all efficient and polite and professional. I never have to wait long in line, as they consistently have ample staffing. When problems arise, the manager(s) are always close at hand and eager to help out. This branch is convenient (lots of parking, central location, easy to get to, good accessible hours), clean, bright, and has a good layout that promotes quick service. I really hope that in-person banking never goes away, because, for some of us, interaction with a live, helpful, kind, and knowledgeable human being is priceless. There are simply services and questions that cannot be dealt with over the phone or online. Please save in-person banking! And Wells Fargo is great. This branch is particularly the best out of all the local ones (Hillsdale, downtown San Mateo, Belmont, downtown Burlingame, Broadway, etc). Foster City Wells Fargo branch is my go-to place for great service with a smile, and help with all of my banking needs & questions. I come here every week and the staff here feel like family/friends. They really deserve the recognition for all their hard, professional work!
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December 2023 by Kathryn Allen
I needed to exchange 20s for a $100 bill and they would not exchange bills for someone without an account. My bank is out of state. Not a very helpful or friendly policy. ?
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November 2023 by Alex A.
The worst service. To include wait times, getting a simple inquiry addressed..., which is reflected in their "WF" sign and the 6 executives it took to address a simple issue. Haha, if ever a photo is worth 1k words! Bank elsewhere....
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August 2023 by Sundar N.
Been their customer before they moved across from the street. use to be such a vibrant and caring bank. Such a poor customer service now and they are managing the whole branch with 2 tellers and a business guy who is just not upto the mark dealing with customer in waiting for 4mins saying bank is about the close at 12. Where the manager and why this branch is so poorly staffed?. If they have cost cutting measure, just don't open on Saturdays. I am sure these guys are going to loose all these long time customers soon. WF mgmt, wake up!!!! Either staff properly or close the branch. You have Lot of dissatisfied customers now in this key branch.
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August 2023 by Dayna M.
Terrible bank. Never any service and always long lines waiting for tellers. Came in today (Saturday) waited almost 30 minutes for less than a 5 minute transaction. They can no longer state Covid for lack of staffing and service...find another excuse for treating your customers poorly. Get some help and stop making everyone waste their time since you obviously can't manage this location.
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July 2023 by Mona Atashigolestan
Best branch I’ve been too. Very good bankers and great costumer service
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May 2023 by Mike N6IMY
Tellers are a bit slow. Need accuracy and speed in this job......To be honest the bank workers here need to be accurate and speedy. I know that us not easy. Transactions take too long. If there is some number of people in line the tellers, assantants and managers need to quit doing their social job at wells fargo and shift gear to serving the customers quickly to empty the lobby.
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February 2023 by Zoe K
Rude, though I have made my self vey clear in English, the agent is biased and think that he need someone who speak my native language to talk to me. Then he find some other women who speak my first language, then she talk to me very loud, almost shouting at me. Then she translate back to him, the translation is exactly what I told him before. go to other Wells Fargo bank pls, for your good.
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January 2023 by Lindsey J.
I have been a customer since 2002 and Teddy is my favorite person to see there! She is the best and I always appreciate her customer service and friendly face :)May 2021, I am at home teleworking when I receive a call from "PG&E" and they presume to tell me that I have 2 months of non payment and if I don't pay now, they would turn off my electricity. OMG panic is my first thought as I am working from home and can't have that so I pay via zelle and sent them $498. Of course, this was a major SCAM and I call Wells Fargo asap...I spoke with a representative and tell her my story. She give me this "oh really" response and tells me they can't do anything for me...joy, thanks for nothing.Yesterday, I received a check and a note from Wells Fargo stating they decided to give me my money back. I am pleasantly surprise and very thankful...you guys sure have redeemed yourselves. You are still 5 stars in my eyes.I was also recently shown how to deposit checks via the ATM. No more standing in line wondering how long this was going to take. I go to the ATM whenever to deposit and can get money back all without going inside...love that.
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October 2022 by Scott Watanabe
This place is taking way too long at the teller. Theirs only 2 people at the teller. Theirs now only 1 teller as the other teller just closed his window. I see bank workers noticing the line but no one is coming to the teller to help out. Their 6people in front of me. It's Monday 11AM why isn't any helping out at the teller??! Unbelievable it's taking this long in line.
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October 2022 by Seyedbehnam koohzad
They're so lazy ! They don't care about the costumers time and they don't respect the costumer as well!I had a stolen check book and went there for help 3 times and they did nothing for meOne time they said it's a business account you have to wait for 2 hrs, another time you need to provide documents because we can't use that we have on existing business account !3rd time they told me sorry the banker is taking lunch and maybe she'll back after an hour!OMG !It's the worst branch in bay area
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October 2022 by Ariunaa
They don’t have any experience cashiers on the windows. Even their manager so rude. They don’t know what to do at the window. Just talk too much.
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July 2022 by Einaa Ariun
They don’t have any experience cashiers on the windows. Even their manager so rude. They don’t know what to do at the window. Just talk too much.
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March 2022 by behnam koohzad
They're so lazy ! They don't care about the costumers time and they don't respect the costumer as well!I had a stolen check book and went there for help 3 times and they did nothing for meOne time they said it's a business account you have to wait for 2 hrs, another time you need to provide documents because we can't use that we have on existing business account !3rd time they told me sorry the banker is taking lunch and maybe she'll back after an hour!OMG !It's the worst branch in bay area