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August 2023 by Terry C.
Very nice people working there. They knew exactly what I wanted, and had it in stock. Very nice selection of tennis rackets and strings. They were quite busy when I went, a sign that they are popular.
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August 2023 by Nitin H
Bad customer service, Sarah doesn’t know how to treat customers. I’ve seen her at least 3 times she was treating customers badly and rudely.I can’t reply back to your reply so editing this post.I don’t have to purchase anything to see the customer service. In fact, I ran away without purchasing anything when I saw the rude treatment to others.Regarding late fees, I’m not taking about that.It’s the way how you handle particular situation matters, you can choose to be rude and show “don’t care attitude” or you can be nice and empathetic. I’ve seen Sarah multiple times being rude and don’t care attitude, may be you have thousands customers now but still.
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July 2023 by Baron T.
One of the best tennis shops in the area. Highly recommended for their great knowledge and service that can't be matched by online retail. They will have something here for everyone. Their demo program allows you to borrow rackets and you could easily swap them out until you find something that fits your game. Plus the money you pay for the demo program goes toward the purchase of the racket when you find the one. There are courts close by too so you could potentially find something very quickly. But if you go with an online retailer you are stuck with a demo for a day or 2 just to find out you don't like it, ship it back, and then wait for another one to come so the process can take much longer. For shoes nothing will beat trying on a pair of shoes before you buy them. Definitely a great shop to check out
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June 2023 by Bill Griggs
Super nice and knowledgeable staff, good selection of both tennis and pickle ball gear and very reasonable prices!
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June 2023 by Mariko Kimura
My favorite tennis store! The staff was very friendly and knowledgeable. I tried their racket demo program and was very happy about finding one that I liked after trying many rackets! Sarah and Vince always provide superior customer service, simply the best!
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June 2023 by NELSON C. MERCADO
I like the demo area to test tennis rackets before deciding which model to buy, It also nice that Sara is very helpful and accommodating.
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June 2023 by Michelle Dizon
Sarah and Vince always always provide world class customer service everytime I come in. The knowledge and kindness is unmatched and is why I’m a frequent visitor to the shop :)
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June 2023 by Fay Y Tan
A one-stop shop for all your tennis needs. Excellent customer service. Sarah is so nice and helpful over phone. After I reached the store, the items I talked over the phone with Sarah is ready to checkout. So efficient. A gentleman(I believe is the owner) helped my boy found a perfect pair of junior tennis shoes with super good price :). Highly recommended!
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June 2023 by omar khan
We are long time Zalles customers for over eight years. The service and knowledge of all the friendly staff is always amazing. They consistently have great recommendations about tennis racquets, strings, clothing, and shoes and carry all the current tennis and pickleball gear. We have enjoyed meeting Surina, Sarah, Vince, and Regan who take time out to answer any product questions and are very passionate about tennis. Kudos to Zalles and all the staff members. Hands down the best one-stop racquet shop on the peninsula.
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June 2023 by Amro Younes
Of the four tennis shops in the peninsula they are by far my favorite. After a decade hiatus from tennis, I started off with reviving my college racquet which I was never happy with in terms of strings. Vincent recommended a string type and tension that dialed in my setup. He was always lending an ear with my challenges and helping me refine my configuration, whether its shrinking my grip, recommending subtle string tension adjustment depending on the season or working with me as a decided to test drive a plethora of strings that he would recommend. A year into realizing I am committing back to Tennis I decided to demo racquets and Vincent patiently worked with me for a year testing various racquets to help me choose a winner. Even when stock was low shortly during covid, I didn't want to buy my racquet elsewhere until they could get the racquet and grip size I wanted. They never pressured me to settle for a different racquet and never once when I was using my dated racquet from college did they try to upsell me on getting a new one.Through Zalles I am beta testing a sensor that helped me collect great metrics that gave me insights on my strokes where Sara and Surina have been instrumental in that. They are my go to shop for anything and everything tennis, whether its racquets, strings, ball machine or trainers.As I work towards by 4.0 rating, I decided to go for more precision and control racquets and again Zalles did not disappoint through their great demo program.
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June 2023 by Kamesh Andisamy
Good selection of racquets and court shoes. Quick turn around stringing racquets. Helped us pick a great pair of court shoes for our junior.Great customer service!
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June 2023 by Brian Heimbecker
Everything about Zalles is great — the friendly people, the incredible selection, the thoughtful advice, the generous demo program, and the convenient indoor hitting area make it our favorite tennis shop.
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December 2022 by Paul O.
This place is reliable and reasonable when it comes to buying tennis rackets and getting them restrung. The staff plays tennis and knows what they are doing. We have also bought tennis shoes on sale here. If they have your size you can get some great deals.
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November 2022 by Rahul
This store is going to close soon due to poor customer service by Sarah Ehler. She has been fighting with almost every customer and treats people rudely. Last week she even mishandled me. Last time when I was there, she was fighting with an old lady although it was Sarah's fault that she did not serve her before others who came after her. Sarah rudely told her "thanks" when old lady complained about this, Sarah did not apologized for this at all.
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November 2022 by Kevork Demirjian
This place is great! Sarah was really nice and super helpful!
