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February 2024 by Pat Hitchcock
I just shopped at Fountsin Valley Albertsons. At Brookhurst/Ellis. I didn’t have a lot of groceries but a few of the items were a bit heavy. I’m a 79 year old woman and do have some difficulty lifting heavier items. The young cashier just kept pushing all of my purchases to the end of the counter and did not make any effort at all to put them in my cart. I noticed the carton on one of the heavy items was falling apart and I asked if it could be replaced. The answer I received was “well you can go get the new item for replacement”. Just surprisingly poor customer service.
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August 2023 by Gary S.
I have been using this store for many many years 1989, I personally have never been disrespected or brushed off by any of your representatives. I too ask for help at times and staff has always been there for my needs. They should be commended for their work effort. Also the store management should be applauded for their hiring of disabled Staff. While reading your reviews one touched a nerve in me. Sorry if I was inappropriate. Thank you, Gary
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July 2023 by Cassidy W.
I love Albertsons my favorite store to shop Jennifer is the best manager ever please pass along the info thank you
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June 2023 by M K.
I have no problem with this location except for the cashiers. They have zero customer skills. No smiles. No hi or thank you. I wish they had self check out. They deserve their jobs taken away by the machines. The deli service people have always been nice with great customer service skills. It's just the young cashiers.
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May 2023 by Steven D.
I was at Albertson on 18579 Brookhurst in Fountain Valley this afternoon (5/5/23). I ran into a situation that somewhat bothers me. I was waiting on line behind a white person. The Cashier, her name is Jennifer, greeted that white person in a very friendly manner. She even said thank you and have a nice day when done with that customer. When I approached Jennifer she didn't bother looking at me, she didn't say a single word to me until she told me the price. She handed me the receipt without looking at me as she was busy talking with the grocery bagger about personal stuff. I was never treated that way by a cashier at any grocery stores. I am Asian so perhaps that how I was treated by this cashier. I have to think twice before walking into this Albertson again
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April 2023 by John Weiss
Caring and loving personal. They want what is best for you
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March 2023 by Marie V.
The review is for the bakery area. We ordered a birthday cake from here and the service was great. Lots of ready-made baked goods as well.
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March 2023 by Nini P.
The many times that I've gotten a rude attitude w the employees & manager here, I've told myself that maybe they're having a bad day. But today was my last straw. The first incident was a late night stop to get a few groceries. Items were being checked out + I asked a simple question but the cashier girls were too busy gossiping among themselves. Even while repeating the question, they gave me a side eye and my cashier asked me to speak louder w/ a rude tone like some school bully scene. I thought it was disrespectful of them bc after all, this is their job. It's not my fault for asking a simple question, maybe try talking after you've finished taking care of a customer? I even took a picture of the specific girl that gave me attitude but it's okie I don't want her to get fired. The recent incident was today, the last straw. Items were being checked out like last time. But this time w/ a white lady, super tall maybe in her late 40s, wearing a dark gray shirt. I was swiping + following the check out screen just fine. I've done this many times and I've lived here long enough to read English well. All of a sudden, the checkout didn't go through. I believe it was her register machine glitching because I had just went to the gas station & the card worked just fine. But the way she responded was so rude, I felt so belittled by this woman. When it was not getting approved, I had asked her a simple question about what happened. But she said to follow the instructions w/ such an attitude and I rlly wanted to say that I was doing everything correctly. But I didn't want to cause a scene bc I don't know how crazy the situation would escalate. But pls!!!! I even put in my phone number for future points, (of course ma'm I read the screen, how else am I going to check out?!?). Maybe she thought that smthg was wrong w my card. But seriously just because I'm younger than you or whatever factor doesn't mean I don't know anything. Communicate better with some kindness, maybe the job sucks but doesn't mean you should project it onto customers who meant well. Other than that my favorite ppl here are the bakers, rlly kind and give clear directions. Also their mini chocolate chip cookies are the perfect chewy cookies ever! Sometimes they even have a free treat jar in the front!
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March 2023 by Dai Andrews
Not enough cashies.
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December 2022 by Don D.
They advertise lobster tails specials $3.99 each 3oz each. I ordered online through the Albertsons' App, paid and they scheduled for pickup, on the pickup day they canceled my order stated out if stocks. Many of people I know also got screwed with Albertsons' false advertisement. Either their inventory system is bad or they are their advertising is false. My Christmas dinner plans was ruined due to their lack of inventory. I would not trust their ads again.
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November 2022 by D H.
The staff at this location, 18579 Brookhurst, Fountain Valley, consistently provides courteous, efficient and professional service. I'm especially impressed by the employee at the prepared food counter. Yesterday evening, he offered, as always, prompt and friendly customer service. My wife, son and I like the fried chicken because it is fresh and tasty, without being too greasy. Additionally, the pharmacy team members are very professional and caring, it's where I go to for my Covid vaccinations.
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November 2022 by Dody Korn
Efficient. Politely and helpful staff.
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October 2022 by Steven Dinh
A few months ago I went to the Savon inside Albertson Fountain Valley to buy Econazole Nitrate using coupons from GoodRx. The Lady Pharmacist at the counter said the coupon is not accepted. I asked to speak to the manager. The manager, a male pharmacist, said the same. He also told me that he cannot accept coupon that I pick up from the street. That was insulting. I know for the fact that the coupon is good at Savon and for whatever reason they didn't want to accept it. I spoke with GoodRx before coming to the store so I told him to contact GoodRx. He hesitated and said come back the next day. I knew he just try to run me around. I told him it's a terrible way to treat customer and just left. I went to Walgreen and was able to use the coupon.Pharmacists at this Savon store are rude and extremely unprofessional. Don't go to this Savon. Try other drug stores.
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September 2022 by Tiux H
I went on Monday to get a chicken dinner, but when I got home ready to eat, surprise my Hawaiian rolls where hard, I look on the bottom of the package and it was open and bitten by rats, I was like okay and put them aside and grabbed a piece of chicken it was so dry and hard to eat specifically after having a dentist work done, called the store "deli department " and what the lady told me that she was sorry and what do I want her to do, she asked me to get the rolls back to the store, for what? I was not going to go just to exchange it, no time for it, never again!!
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August 2022 by Martha T
I went on Monday to get a chicken dinner, but when I got home ready to eat, surprise my Hawaiian rolls where hard, I look on the bottom of the package and it was open and bitten by rats, I was like okay and put them aside and grabbed a piece of chicken it was so dry and hard to eat specifically after having a dentist work done, called the store "deli department " and what the lady told me that she was sorry and what do I want her to do, she asked me to get the rolls back to the store, for what? I was not going to go just to exchange it, no time for it, never again!!