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January 2024 by ahu calim
I was there with my kids. Employees are so patient and very kind . They listened them and gave them samples. We felt like we re at our home . Thanks again for a great service we also bought my daughter unicorn birthday cake thanks again for the free candles ??
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January 2024 by Mehmet Çalım
It was the best icecream . Employees are so nice and provided outstanding service. We will definitely come back again and again .
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July 2023 by Lindcy Ladra
Horrible experience at Cold Stone Creamery Fountain Valley 7/18/23. After ordering and purchasing an ice cream for my daughter, saw the ad for this ice cream posted at the store and it said "try a sample of Barbie Pink Cotton Candy" When I asked for a sample after actually making a purchase, the girl that rang me up told me, "we don't give out samples"Oh REALLY?! Bc the ad posted IN STORE even says you do! ? I even pointed that out to her
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July 2023 by David Sierras
It was 10:45pm when I arrived and they locked the door, it shows on line that they should close at 11:30pm....I had heart set on ice cream ?
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July 2023 by Danny Dawes
The staff here is the best! I needed a cake for my wife’s birthday and they were so accommodating and made sure I got exactly what I wanted. Would highly recommend!!
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April 2023 by Lina D.
Yikes very not giving... staff was okay but under serve a lot !!!!!! For the cost it's pretty bad. I've been to plenty of cold stones and they serve to the very top. The place was a little crowded but still not exception for the cost...
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April 2023 by Hads D.
Ice cream and Service was good as always ! :) will definitely go back again !!!!!!!!!!!
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April 2023 by Valeria R.
Don't go to this location, came in with friends and after checking my bank statements it shows they over charged me $10 . When calling to ask about the extra they had charged me they said I left them a $10 tip when it didn't even give me an option to tip.
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April 2023 by Wa Sa
Excellent, tasty, & fast line, ? ?
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April 2023 by Hesham H.
The owner of this location is something else. First their prices are not in line with Cold Stone. My order at this location for two items was $21.25 l, $4.20 higher than other Cold Stone's. For example last week my sister and I went to cold stone in Newport Beach and ordered the same two items and it was $17.25. Additional this fountain Valley location is refusing to let customer have any samples! Durning Covid customers understand but that's pretty much over now. I will not visit this location ever again!
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March 2023 by Emily I.
I miss the days of yore when you'd put a tip in the jar and everyone behind the counter would sing. Although the same cheer might not exist, the ice cream hasn't changed. I know it's overpriced and maybe the main culprit behind my high cholesterol, but it's so stinkin good. French vanilla & Oreos in a like it cup, please!
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October 2022 by Ashaya (Shay)
9/10The guy that helped us was super sweet. He helped us choose flavors, converstated, laughed with us. He even honored our coupon even though it was for a different location AND gave us a larger size with no price difference!! Bless him and his kindness
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October 2022 by Ashaya Evans
9/10The guy that helped us was super sweet. He helped us choose flavors, converstated, laughed with us. He even honored our coupon even though it was for a different location AND gave us a larger size with no price difference!! Bless him and his kindness
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September 2022 by TINA T.
This is one of my favorite place to go to. The service here is awesome and the owner is super nice. The cake lady that decorate my cake today did an awesome job. She did exactly what i wanted, a Luau cake, keep it simple and add flowers on it. Keep up the good work guys.
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August 2022 by Isabel G.
Katherine was super helpful, I was very indecisive and did not no what to get because this was my first time here. She helped me pick out a flavor and gave me helpful suggestions this worker went above and beyond making my experience worth the trip.
