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November 2023 by jose aguilar
Love this place so much. I tried all the car wash locations in Santa Ana, and this one is far the best one and reasonable prices. I recommend to everyone one.
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October 2023 by joseph miranda
I just finished driving on the highway and the car was dirty and royal hand car wash made my car look brand new and they went ahead and they took extra detail to clean the roof rack and the detail is excellent highly recommend
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October 2023 by julian gooden
Excellent service. Car was spotless and service was A1! Highly recommend.Service: Full body wash
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September 2023 by Bree G.
I tried to give no star but that wasn't an option. They don't even deserve 1 star.The worst car wash I have EVER been to. There was maybe 2 cars that were being washed when I arrived. I wanted a detail (mainly the interior) told Mark who seemed very helpful exactly what we wanted. Then my spouse was asking him if we can just add the certain areas I wanted cleaned instead of the detail. Which he said no that my car was too dirty. Which it wasn't that dirty literally food crumbs that are easily vacuumed. I didn't feel like arguing with this scammer so I just told him the detail is fine. Although we saw when we were inside that there was a mini detail that was far less than what we were quoted for & they will clean everything I asked before. Again my spouse pointed this out to scammer Mark & he said no that they don't do certain things (even though they had a white board stating otherwise). I again just let it be. We were going to the register & again scammer Mark was requesting us pay in cash & he will give us $5 off. I thought okay this is maybe a small business I'll take out cash even though I usually never do. We waited 5 yes FIVE hours for a detail. The car was not that dirty. I usually go to the other hand wash just down the street which I should have just went but my spouse thought maybe we should check this spot out. Because we were running errands across the way. But clearly we were completely wrong. I should have just waited until the wax bros had an opening OR drive down the street to the hand wash (that I have been going to for YEARS).We kept calling to get the status of the car since scammer mark stated that it would be 2 hours. He never answered so my spouse had to walk back to see the status. He was told that there was "two of the best guys working on our car since we seem like really nice people" that was completely bs. There was only one man working on an SUV! Which is why it took forever. & even when it was "done" it wasn't. The seats were soaked, the carpets were cleaned even though we have weather carpets. Then when my spouse told the owners son they son wasn't helpful, considerate, or trying to solve the issue. He just told my spouse since he knows what is needed to do a proper car wash he should open his own. What kind of owner, businessman, worker would suggest this. We are coming to you for your business. Yet you don't have the proper resources for you to actually do your job. Or your workers to do your job.DONT COME HERE! Go down the street to the other car wash. They will rip you off, scam you, give you a horrible wash. It's not the workers who actually wash your car it's the owners who tell them what to do, provide them with their supplies, how many can work on a car.Clearly the 1 person that gave a positive review was either a relative of the business or a paid review.
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July 2023 by Thanos T.
I should blame myself for now reading the reviews before coming. I was in need of a car wash for my new 23 Camry and it was the first wash after buying it. All other places were closed except this one and I just wanted a good wash. After waiting for an hour I come to see that the plastic is scratched. I talked to the manager and he had the guy, that washed it, try cleaning it with a rag like wtf they literally didn't care. Never coming back to this shithole
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May 2023 by Isidro Barcenas
DO NOT BRING YOUR TESLA HERE!Super unprofessional after they damaged my door, mirror and speaker. The manager said to take them to court! He wouldn’t give me their insurance policy or let me see the security camera footage. They will be hearing from me and my insurance soon. Or lawyer if needed. Charged me $65 and asked me to tip the worker $15. Never bringing my cars here againService: Auto interior vacuuming
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May 2023 by Will Buckley
Went for $40 quick wash gave me car back with very deep scratch on my brand new car damaging the paint, going to cost hundreds to fix this
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May 2023 by jay dank
mark is the best, full detail at a great price, im a regular so take my word, the bestService: Auto detailing
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May 2023 by Ally U.
DO NOT BRING YOUR TESLA HERE!Super unprofessional after they damaged my door, mirror and speaker. The manager said to take them to court! He wouldn't give me their insurance policy or let me see the security camera footage. They will be hearing from me and my insurance soon. Or lawyer if needed. Charged me $65 and asked me to tip the worker $15. Never bringing my cars here again
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May 2023 by Will B.
Went for $40 quick wash gave me car back with very deep scratch on my brand new car damaging the paint, going to cost hundreds to fix this
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May 2023 by Vi K.
Never been to this hand car wash before but decided to stop by since i'm in the area and definitely worth it for a first timer. Especially Mark the store manager gave me an extremely nice customer service and I feel like they should earn more stars. After I got my car back everything looks spot on and dust-free as I always expected to come to a hand car wash. High recommended and for sure I will be back! Thank you Mark! Vivian :)
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April 2023 by Jonathan C.
First, I want to say the place is horrible. I paid $100 for headlight restoration, hand wash, hand wax, wheel finish and interior detail. The guy working on my headlights told me that their buffer wasn't working so (pictures for detail) is the best he could do and wouldn't offer a refund. Second, I waited 2 hours for my car to be finished, which I had somewhere to be so I left and hand to come back for them to "hand wash" & "hand wax my car. I was not refunded my money for the headlight restoration then when I inspected my vehicle there was water spots on the car and they didn't touch the sunroof which is still dirty. THIS PLACE IS HORRIBLE. DO NOT GO!!
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January 2023 by jose rodriguez
Staff was nice, polite, and didn’t feel pressured on what packaged to purchase. The gentleman did advice me the difference and why the price is the way it is which was great! Here is also a updated price chart!
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November 2022 by Cecilia Yrigollen
Great job they took there time and left my Encore looking fabulous
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November 2022 by Ťony Ĵ.
If i can give it a zero star review I would, this place is a** and they are disrespectful, i gave them my car perfectly fine and nothing wrong with it, got it back with scratches and they broke the mirror switch inside my car and they are denying doing anything to my car even tho they broke it and they guy is disrespectful and unprofessional, they gonna make me pay $300 to fix my car. Worst experience ever STAY AWAY FROM THIS PLACE
