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July 2023 by Laura Alvarez
I always have a pleasant experience. It’s easy and fast never crowded.
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November 2022 by Shelly Madison
Professional Membership Only
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May 2022 by Lynne Bailey
I was in a hurry and both the clerks took the time to help me with I needed because I didn't know the store and it would have taken me much longer to get my supplies. I'm sorry to say I didn't get their names, but they were working on Monday the 16th of May at approximately 11/11:30ish. I wanted them to know how much I appreciated their help.
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May 2022 by Karena P.
I'm so sick of bad customer service, how hard is it to do a couple simple tasks, the girl I spoke to on the phone today just sounded like she was half asleep and didn't care. Didn't listen to one word I said. All I wanted was 2 simple colors to be put on hold and she couldn't even do that correctly. This might not sound like such a big deal but every time I'm in there they are so unfriendly and incompetent of the job.
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November 2021 by Kitty Antix
I love the customer service. The reps know their products. And they helped me with my hair loss by telling me what to research. Which really helps!
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January 2021 by Sasha F.
It was nice and clean ... customer service was not great and definitely not friendly. The Huntington Beach one is GREAT though!!!!
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November 2020 by Cally R.
Rude women previous comments below were right about the negative customer service. Tried asking fir help and she said we're not open to the public. I said I was licensed she said oh and turned around. Okay well thanks fir helping me find products
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October 2020 by Lovely L.
Don't bother coming here. The girl that was working had a stank attitude and they don't have much of their miscellaneous things in stock. I wonder why. Horrible location with horrible workers. I'll make the extra drive to the one in HB.
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June 2020 by Katherine Stoddard
Always friendly when I shop here!
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April 2020 by Marlena D.
Omg for the love of god don't come here. I should of just gone to my regular store. Called and asked if they were open. They said yes. Not once did they say open to over phone pick ups. I called multiple times. The old ladies didn't know what she was doing i sat out side forever because she didn't know what she was doing then decided to raise her voice. For no apparent reason. She apparently needed my card info 5 times. Then proceeded to act like i haven't been waiting for a while and yells at her other coworker to shut up and move away from her because she couldn't here
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March 2020 by Ava M.
AWFUL customer service. I am a student and this was my first time coming into a cosmoprof and it was about 30 mins before close and the employees were already nagging us about closing and were being so rude. i got my products and we went to check out and i still had to sign up for an account. when i politely mentioned that the manager SCOFFED and seemed like me becoming a member for this company was an INCONVENIENCE. i understand that they had 10 mins before close and probably wanted to go home especially with the whole pandemic going on, but no customer ever wants to feel as if they are being an inconvenience. i spent $85 there and after the transaction was made, she then said goodbye in a polite way. don't come here unless you want fake employees be rude and scoff at you
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March 2020 by Alyssa G.
Some lady was talking about how terrified her kids are of her and may or may not have talked about hitting them. She was sitting in the back talking w 2 other employees, seemed like a worker. Will NOT be returning & maybe I should notify authorities? Legit scared to step foot back in there.
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February 2020 by Aphra H.
I went in yesterday (Thursday) and was helped by Savannah who looked really busy doing the shipment but took the time to help me find the products and color I needed. She went above and beyond and was so patient with me while helping me.
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February 2020 by Sam V.
I have been coming to this cosmoprof for years. The staff is always very helpful, especially Savannah. She always has a beautiful smile as she assists me with the products that Cosmoprof offers. Thank you Savannah!! You rock!!
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January 2020 by Denise Sheld
I love this cosmoprof!!! They are family to me
