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November 2023 by Kimberly Luong
.. great HUGE warehouse of VARIOUS FLoor Selections of Many Choices of VARIETIES *Displays... tiles, marbles, vinyl laminate.. employees were helpful n friendly services overall...??????
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November 2023 by Katlyn Costello
Worked with Liam, he was beyond helpful and so generous. Took care of everything and even loaded product in the car for me. Would absolutely recommend this location for tile needs!
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November 2023 by Khanh Ton
Eddie is incredible helpful, informative, attentive, caring for what we need. Look for him at you next trip to this store.Thank you for helping us today.
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November 2023 by Jeff Brumbear
Great store. Awesome employees and excellent customer service! KYLE the store manager IS AWESOME! Thanks for all your help.
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October 2023 by M G.
this place is great!! So many people trying to help and courteous! Like the olden days!! Mike Assistant Wood manager, CC helpful in her communication with my contractor! Cristian sales associate who had a great deal of patience and very helpful. Amy was very polite and helpful also. Awesome place for people like me who work in the medical field and have no clue as to what she needs or where to start!! What a true BLESSING!!!!!!Sidney was very gracious and helpful too!!!
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October 2023 by Dillon Gasner
This place has one of the worst staffs I have ever encountered at a retail store. It started with me calling to place a large tile order. We were put on hold but after 10-15 minutes of waiting figured they had forgotten about us so we hung up and called back. The next 3 phone calls resulted with an employee picking up the phone and apparently setting it down without saying a word, as we could hear two male voices in the background goofing off. After waiting several minutes (each phone call) hoping that they would help, it became apparent that they had no intentions of serving us. We decided to take a break and call back on a new number an hour later.Finally we got in touch with a lady who was great and helped us put in the order.Upon arrival at the store to pick up the order there were 3 young men working in the service area. As I was communicating my information one of them cracked a joke about me under his breath yet very clearly loud enough for everyone to hear (including myself). Both of his coworkers even snickered. I felt so disrespected and belittled but remained quiet as I knew they were in possession of my beautiful tile.It was truly the most humiliating experience I have ever encountered at a retail store and I doubt that this is an isolated occurrence as he oozed of the class clown or bully who enjoys looking cool or funny in front of his buddies at the expense of other people.Needless to say I will be taking my business elsewhere in the future.
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September 2023 by Minh L.
Dear Sergio, Floor & Decor, Fountain Valley, California. I recently visited Floor & Decor in Fountain Valley, California and had chance to meet Sergio. I have been consistently impressed by the professionalism, dedication, and attention to detail demonstrated by Sergio and your team member Dani. Sergio's commitment to ensuring my satisfaction has made a lasting impression on me, and I want to commend you for consistently going above and beyond my expectations.In a world where exceptional customer service is increasingly rare, Sergio and your team at Floor & Decor, Fountain Valley, California have proven that it is still possible to exceed customer expectations. Please accept my sincere gratitude for your outstanding efforts.
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September 2023 by Dillon G.
This place has one of the worst staffs I have ever encountered at a retail store. It started with me calling to place a large tile order. We were put on hold but after 10-15 minutes of waiting figured they had forgotten about us so we hung up and called back. The next 3 phone calls resulted with an employee picking up the phone and apparently setting it down without saying a word, as we could hear two male voices in the background goofing off. After waiting several minutes (each phone call) hoping that they would help, it became apparent that they had no intentions of serving us. We decided to take a break and call back on a new number an hour later.Finally we got in touch with a lady who was great and helped us put in the order.Upon arrival at the store to pick up the order there were 3 young men working in the service area. As I was communicating my information one of them cracked a joke about me under his breath yet very clearly loud enough for everyone to hear (including myself). Both of his coworkers even snickered. I felt so disrespected and belittled but remained quiet as I knew they were in possession of my beautiful tile.It was truly the most humiliating experience I have ever encountered at a retail store and I doubt that this is an isolated occurrence as he oozed of the class clown or bully who enjoys looking cool or funny in front of his buddies at the expense of other people.Needless to say I will be taking my business elsewhere in the future.
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September 2023 by Samantha M.
My husband and I came in looking for tile backsplash. We chose the tile then wandered over to the grout section. Liam helped us with grout color and explained everything to us and was very honest. He made it so easy and explained everything so plainly. Will definitely be looking for Liam if we come back in!
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July 2023 by Joe R.
Went in today with my wife looking for tiles etc for master bathroom remodel. My wife was stressed as I am colored blind and of no help. Jamie stepped in to calm the situation and help pick out everything perfectly. Outstanding work! Looking forward to the end results. Thank you Jamie and Sergio.
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July 2023 by Yiya M
They have the most amazing selection of wood floors. Clinton is very polite and knowledgeable in flooring.
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July 2023 by Carmen B.
I Purchase 2000Sqft of flooring for the first time at floor and decor, It was horrible quality, it started peeling off after 2 months, I know is the quality of their material because I have been flipping homes since 1998 and I have never had this problem.I reach out to them because the product have warranty and they told me that I have to hired a licensed inspector to perform an inspection and pay out of my package. This is not fair that they try us the customers to pass all this hoops for them to replace their defective productI also order tile for a bathroom online and we would go to pick it up and it wasnt ready or pieces were broken, Horrible serviceI will NEVER purchase anything from them again, be careful
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June 2023 by Stu Landua
Eh, good selection and staff was enthusiastic about helping however not very knowledgeable about their products. I saw this with at least 3 members of the staff. They did not seem to have knowledge of the product, it's variations, availability, and appropriate usage of the flooring type.
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June 2023 by Dawn M Lynch
My always go to place! Sisi and crew are always great. They always seem to have great deals, and you can't beat the cost. If you are going to do a project, put them on your list and give them a look.
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April 2023 by Bob B.
My wife and I had been in this store many times and the staff is always offering help but we rarely take them up on the offer. We are in a major kitchen remodel and we're moving onto the back splash. The designers-Marhley and Dennis were very friendly and offered to help with the design. They asked many questions to help identify our needs and styles. We brought in a sample of the countertop and they quickly went to work. They set up impromptu design center and with many options to help make a quality design choice. They have an excellent eye for design and explain why it works. We picked the design within 30 minutes and they helped gather all the materials, loaded the cart and brought us up to the cashier.Thank you Marhley and Dennis for helping regular people who are overwhelmed with the choices to create a great result. Marriage referee =use the designer.