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March 2024 by Chris K.
Love having a real music store nearby to try different brands and instruments! Always good facilities and selection, and almost always the employees are pretty good.
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March 2024 by Matthew N.
Had an amazing experience here a few weeks ago. I went in asking for a guitar that would be student appropriate and long lasting. They all went to great lengths to get me exactly what I needed. Would come here again for guitar/music needs.
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March 2024 by Iris Z.
My boy got his drum kit here. Among the Guitar Centers in LA and OC, this one has the best service!
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March 2024 by Sebastian A.
Coby went above and beyond and checked the back for an item for me that I needed today. Thanks bro
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March 2024 by Ed R.
This is by far my favorite Guitar Center and music store. I have been shopping here for years. I usually deal with MIKE or RILEY who are both always a great help. I recently went in to purchase another electric guitar, but they weren't in, so I received help from MARCO and ROB. I was very pleased with their service and would recommend any of these four gentlemen if you are in need of gear. I found a PRS McCarty 594 that I fell in love with and made the purchase. I normally never buy anything off the wall since I am a bit OCD and want everything new in the box, but like I said, I fell in love with it. After getting it home and really digging into it, I noticed the volume knobs were not functioning correctly. I was feeling disappointed because I knew all the local GC stores where out of this model in Vintage Cherry. I called the store and MIKE put me through with DERECK one of the guitar technicians. He invited me back in same day so he could take a look and diagnose the issue. He figured it out quickly and repaired a faulty wiring job on the 3-way toggle switch that PRS quality control had missed on their end. I tried to throw a tip his way because I was so grateful that I could keep this exact guitar, but he humbly declined it. If you need honest tech work done go see DERECK! Lastly, Kudos to whoever is managing and staffing this location. Good people make all the difference!
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February 2024 by FeastyKat E.
Overdue review. It's been a few months since Derek fixed and restringed my classical guitar, and it sounds absolutely beautiful. He repaired another shop's sloppy mistakes - a shop that was highly recommended on Yelp. Now my guitar sounds the way it used to. Incredible! So happy I took a chance with Guitar Center. Derek knows what he's doing!
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February 2024 by A F.
What is going on here? Not a single left-handed acoustic guitar ... I came looking to replace my stolen dreadnaught and was disappointed to hear there weren't any available. The person there said that there were "not many left handed guitarist around".... How is that relevant? This is another reason why there needs to be management that accounts for proper inventory. Is it too much to ask for a single lefty nylon, steel string, or 12 string at every guitar center?? Please try harder!
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February 2024 by Susan Jones
Very helpful and happy to help! Great equipment and classes.
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February 2024 by Nanny Sarah
First, I would like to say that I rarely write reviews, but I just would like to share my experience with the Guitar Center in Fountain Valley. I had never shopped or been into a Guitar Center Store until last Saturday when I decided to upgrade my Yamaha keyboard on a recommendation from one of my high profile clients as normally I shop exclusively online.I was amazed at how knowledgeable, helpful, patient, and kind everyone is at this store. It was super busy yet the associates were extremely helpful. Rob helped me to select a keyboard after I explained what I was looking to achieve on my piano playing journey. He went to the back and got me the keyboard, processed the credit application, and carried it to the car too! It was absolutely a great experience! The only thing that I was surprised at was that the application for Credit is still on paper instead of being electronically done. I feel that should be updated.When I got home I realized there had been a a mix-up. I requested to purchase a new keyboard, and in the box was a used keyboard so I called to talk to Rob and he fixed it immediately. He apologized for the error and was still great through the whole experience. I was nervous about calling because I didn’t want to seem like I was being difficult but he reassured me that everything was OK that really meant a lot. I appreciated it so much.He explained the box looked brand new compared to the other boxes and Guitar Center took away the system that tracks the used or open box keyboard returns so everything is in the back together. (That’s something that should be changed Guitar Center that seems counterproductive for your associates and customers, especially ones like myself that want to buy a new instrument. ?)Rob explained that my new keyboard would arrive on Tuesday He did expedited shipping which I appreciated so much and then he shared that I had 45 days to return the original keyboard so I said that’s great. I will see you next Saturday when it’s not raining.My new keyboard arrived exactly as Rob said but I realized when I opened the box that it didn’t have Bluetooth and I really wanted that and on the new piano the left speaker was a little bit off in sound. I remembered what Rob said he told me not to worry that I could return the keyboard with no issue. I called a my friend that had a truck to load up the two keyboards and I planned to get a different model that had the bluetooth, great sound, but that still wasn’t too heavy in weight and had the heaviness of the keys that I enjoyed playing with.I arrived at the store only to realize my new friend Rob wasn’t there. He works later in the day so then I became a little bit nervous ? thinking things were going to be difficult to return and resolve without Rob.Well, guess what I was wrong because Miguel was just as helpful and kind as Rob. He was amazing, patient, honest, and did everything he could in his power to get me the keyboard that I was interested in. He returned both of the keyboards with no issue, and Miguel told me the new keyboard that I wanted he and Rob would work together to locate one, let me know when it was in, and then they would ship it to my house. Miguel even took the time to show me other keyboards just in case I was interested.Again, I was so grateful for another wonderful experience. Of course I would’ve preferred to have the keyboard that I wanted. I’m still unsure why a Guitar Center wouldn’t have it in stock when I could’ve ordered the same piano online at a different online store and had delivered on Monday…,but despite that, I still had a great experience so far even though I don’t have my keyboard yet. But I know with these two working hard I will have it in no time! Thanks again guys for all that you did for me. I really appreciate it and it really took away the nervousness that I felt about going into a music store and not having a lot of experience shopping there. I look forward to having my new keyboard soon! ?
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February 2024 by JJ Hardy
Today I came in to West Coast Dental for a crown and the office looked so beautiful. One of the staff members Phillis decorated the whole office in Valentine beauty and all the pink looked amazing. I felt so wonderful coming in to the Dental office today when I usually dred going to the dentist.
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February 2024 by Urban Preacher
Great stuff!
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February 2024 by Jason Steiner
Playground for musicians
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January 2024 by Bill Grieve
Worst customer service. Don't go there. They don't care about their customers. One month of waiting for a keyboard bundle that was supposed to ship in a week. The Fountain Valley manager Rob was unable to help. It took 3 calls in two weeks to finally talk to him. With negative results.Canceled my order and on the same day picked up new equipment for 200 dollars cheaper at a real Yamaha dealer. My wife can play her Christmas gift now. It's unfortunate that the circumstances of not having a grasp of their stock items and a lack of communication with the customers is the reason for this post. Hope this post saves someone unnecessary frustration.
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January 2024 by Zane Nguyen
Came here to look at some digital pianos, but they mostly have digital keyboards. Not disappointed but they did have a good amount of selection of digital keyboards so it was cool to look at with my daughter.
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January 2024 by Efrain Hernandez
Its very friendly workers