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November 2023 by Dianne Petrina
I love this place. The owner is awesome, and never fails to entertain me.!
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October 2023 by Tatyana Yucius
It would be nice if they updated their work hours. I drove a couple miles out of my way just for their door sign to say they close at 5pm instead of 6pm. I really was in a time crunch and couldn’t afford this time wise
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October 2023 by Nana 234
Super ? helpful and friendly
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July 2023 by Ryma Del piero
I came 5 minutes before they closed, and the nice gentleman man there still helped me and took his time with me. Thank you
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June 2023 by Beatrice P.
This review is for GWEN only. I came in to do a live scan and passport photos. She was working alone and was handling the stress of multiple customers well, but it was obvious the poor girl was stressed. Not that I want anyone to suffer, but when I can tell someone is really trying, and with a sense of urgency, I will be a patient as can be. Some people have that F U attitude, like I will get to you when I get to you! She was very knowledgeable and quick as soon as it was my turn. Hope she gets more help, she is definitely a great employee and if I was the owner, I would not want to lose her.
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May 2023 by Steve Berger
They went above and beyond to help us get some important documents delivered to Costa Rica. Unfortunately Costa Rica doesn't have normal addresses and it's very hard to get anything delivered. It cost over $100. to send an envelope by DHL. Tracking in the US was great and our documents were flown to the capital, San Jose overnight. DHL Costa Rica emailed that they needed more information but are closed for the weekend. Finally on Monday I called San Jose and they said they needed the Canton and District for the address. I had no clue but it took ChatGPT a second to figure it out. When I submitted that info DHL said that they don't deliver there, even though it is a business on a main highway. Said they would deliver it to a store with very limited hours about 20 minutes away for pickup.Mail Shipping Etc took the situation seriously. They tried to help change the address after I tried and tracking showed "exception on hold". After several calls to San Jose in a couple of days I figured out that the DHL Costa Rica tracking wasn't updating and they were not sending promised notices. Anyway 5 stars for Mail Shipping Etc. because they have our back and it was a happy ending. The envelope did make it on time.
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March 2023 by Roland K.
Very poorly ran place! Stay away and take your business elsewhere. Just like the other reviews, the hostile older blond lady is out of control. Zero customer service skills, rude, and aggressive. I went to drop off an Amazon return and had my label printed but not taped. Upon arriving, the employee informed me there will be a $1.50 charge to tape it. Absolutely no problem. But what happened next was out of control. Upon the poor employee quoting me $1.50, you hear this lady (owner) yelling and having an out of body experience, screaming "it's $2.00!!!! You've been here for 3 months and can't learn anything or do anything right!". I was shocked. Poor employee had to endure such ridicule and disrespect from his boss over mistakenly charging 0.50 less. Lady, it's not about the money. I clearly paid it. Your poor employee made a mistake and you attacked him so disrespectfully. Learn how to treat your employees and customers. If you read this review, please take your business elsewhere. No employee deserves to be treated this way. Do better!
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March 2023 by Nickehl
The lady at the counter was really sweet and helped me with no problems with my livescan
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February 2023 by S C.
If I could give this place no stars, I would right now this instant. Went to drop off a package and this old blonde lady was poorly training this young employee who was only there for 3 days on the job. She was so nervous and this old blonde lady would speak to her rudely in front of me. I should've taken my business elsewhere but I stayed so I can finally ship my parcel and get it done with. For the shaken up new employee, I only wish for her to find the strength to leave that job site and find a place that will treat her with respect and dignity. Speaking of this old blonde lady with some accent, assuming Russian, she was not only rude to her employee but to me as well. She was complaining of how I had the package packed and sealed. She complained that the shipment paper needs to be smaller in length so it can be packed in a plastic envelope. She charged me $1 for my envelope which was my own and an additional $1 for the plastic cover to insert the shipping label! I wish I went through UPS or FedEx instead, for crying out loud! On top of that, she was telling me to tell my spouse how to get his shipment papers right or she will charge me more for the incorrect printed shipping label size.Also, wouldn't accept my credit card because she said she will get charged more and she refused to take my credit card. She told me to look around for coins laying around so she doesn't get charged. Screw this place. Next DHL shipping, I'm taking my business to Santa Ana that's for sure!
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December 2022 by Bella Linda
Just had to give a shout out to this place for their excellent service. I was given a list of Certifix Livescan locations. The first two places I called quoted me prices but were not willing to give me an exact quote for the service I needed. When I called Mail Shipping Etc, Tatiana gave me an exact quote, and said they did those all the time. She knew exactly what I needed and was confident and personable!By the way, she also quoted me the lowest price compared to the others that I called. Of course, I went there to get my Live Scan. Consistent with her phone manners, both Tatiana and Monica were helpful, friendly and professional. After I got my finger scanned, while we were wrapping up the transaction, before I can finish my sentence to request an additional copy of the receipt of the Request for Live Scan Service, Tatiana handed me two copies of the form. She said you shouldn’t need it, but just in case. That is a representation of how helpful and thoughtful they were throughout the whole process.I will be going here for all my live scan needs and shipping needs. They are the best! Highly recommended.
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December 2022 by Larry Ho
AVOID AT ALL COST!! Would give 0 star if I could. The managing lady was racist. She has a stinky attitude toward Asian customer. She treats my older Asian dad like a child because of his broken english. Lady, he owns a multi million dollar company in his home country while you probably live paycheck to paycheck. She’s also abusive to the other staff (who seem to be new), she yelled at her at least 3 times in my short, unpleasant, 15 minutes visit. Can’t take finger print because “dry working class hand” and charge for a pump of lotion (!!??!).Rude over all, wouldnt touch this place with a 10 foot pole.
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December 2022 by Alexia Cardenas
Amazing service! I needed to get a life scan and the woman was SO HELPFUL! Greeted me with a smile and handled my paperwork with ease.
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July 2022 by Tina Do
The lady at this DHL location is super nice.
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June 2022 by Thuan T.
The old woman was a pain to deal with. Don't waist your time here !!!
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June 2022 by Bel L.
Just had to give a shout out to this place for their excellent service. I was given a list of Certifix Livescan locations. The first two places I called quoted me prices but were not willing to give me an exact quote for the service I needed. When I called Mail Shipping Etc, Tatiana gave me an exact quote, and said they did those all the time. She knew exactly what I needed and was confident and personable! By the way, she also quoted me the lowest price compared to the others that I called. Of course, I went there to get my Live Scan. Consistent with her phone manners, both Tatiana and Monica were helpful, friendly and professional. After I got my finger scanned, while we were wrapping up the transaction, before I can finish my sentence to request an additional copy of the receipt of the Request for Live Scan Service, Tatiana handed me two copies of the form. She said you shouldn't need it, but just in case. That is a representation of how helpful and thoughtful they were throughout the whole process. I will be going here for all my live scan needs and shipping needs. They are the best! Highly recommended.
