Noritz America Corporation is a restaurant known for its excellent customer service. When a plumber was having trouble with a tankless heater, Jessica, a staff member, stayed patient and professional while helping him over the phone. Another customer, who had issues with their own tankless water heater, spoke with Ariana. Ariana was knowledgeable and thorough, providing videos to help the customer. She also pointed out a mistake in the installation of the condensation drain tube. The customer was able to fix the issue and praised the product and customer service. Another customer called the restaurant for help with their 2009 water heater. The staff guided them through the process of fixing it, and the customer was satisfied with the result. In summary, Noritz America Corporation is known for its great customer service and helpful staff.
Water heating industry leader with the best warranty in the business! Phenomenal company.
May 2026
Garbage. Why is my water heater that was installed less than 5 years ago not working
January 2026
I got brand new EZ98DV after install LcD screen doesn't pop up so end up the unit is defective. I called customer service and they tried very hard to avoid your warranty. Overall it really bad company.
