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June 2024 by Creighton Chun
This Ralphs is horribly ghetto. As I was walking in a couple months ago I witnessed an African American woman who tried to walk out with a cart full of groceries only to be stopped by a store employee who she started violently beating and punching over the head. This is not okay.
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June 2024 by DDW
Close this store due to unprofessional service. The Cashier was very offensive and Store Manager could care LESS! Cashier insulted my senior citizen and disabled wife. I asked for Store Manager to take action and of course nothing was DONE!!!
This store has in the gutter service! THE STORE MANAGER allows this to happen! Get rid of him!
AVOID! AVOID! AVOID!
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June 2024 by William Harney
Great store, love going here for a late night grocery run. However, Martin is the most unfriendly person i’ve ever seen in a customer support position. Hate to be the guy to call someone out on this but I was shocked by the way he treats customers. He has a short temper, rude tone, and a mean demeanor. Usually never write reviews but damn I was appalled.
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April 2024 by Master Elhakim
A dirty and unclean place, negative services, high prices, and the cashier who works at night is disrespectful and rude
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April 2024 by Hallie Long
I am finding new locations for me to get supplies for me and my cat.
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April 2024 by Bill Reitz
Ralph's, it's a SoCal institution.
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April 2024 by Annie Oakley
Every time I have come to this location in the last 4 years (out of 26 years of shopping there after work even though I live near the goldenwest/garfield location), the staff is either really rude, and has poor customer care and service, or act as if they are totally disinterested in helping and push you off to someone else who equally doesn't help. Only one guy, one time, was somewhat positive in helping me but he ultimately was not able to do the exact thing I can to the store to get done (update my rewards acc).
And if you politely and clearly advocate for yourself, there are a few who get upset that you are even asking a few additional questions or you speaking of your amazement as to why it is the way they say it is now verses before (customer account access, items not being replenished, etc.).
It is very sad to know you only receive the best customer care in the affluent areas, like where I have lived for 26 years.
This Ralph's location has gone down hill in so many ways. I won't be back here ever again.
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April 2024 by Daniel Barton
Great prices
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March 2024 by Nick H.
Worst customer service anywhere! I go to Ralph's in Irvine and spent 10k or more in so many years. And when I try this Ralph's I get treated like a 3rd class citizen. Lucy at the self check out was rude and wouldn't let me self check out. She said " I have to many groceries". I said what's the number cause I go to mine and do it all the time with a full cart... she responded "I don't know but that's to much good bye! And kept yelling good bye as I left 5 more times. She needs to learn the policies of the store and how to treat people. Fire LUCY! Like she said to me "Good Bye"
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March 2024 by Jennifer H.
7.0/10 I've been a regular shopper at Ralphs for quite some time now, and overall, I've had a positive experience. They offer a wide variety of products and within each family of products, they offer many different brands and options to choose from. I'm usually always able to find what I need when looking for American products. The main things I shop for here are meat, dairy, snacks and dessert. I like that they offer a variety of Ben & Jerry's flavors, my most recent favorite being Ben & Jerry's Minter Wonderland Ice Cream $4.99. Never really had a bad product from here. Ben & Jerry's always makes good ice cream and they make so many good flavors, I like that they make strong flavors, I like my ice cream like that. The consistency is just right, not too hard, not too soft. This is probably the best chain to go to to find the biggest variety of Ben & Jerry's flavors. A pint will last me awhile, probably about five sittings worth or more. Also, I've bought a lot of Ralph's generic brand items such as Kroger and Private Selection and they've all turned out to be really good. This one is located in a shopping plaza with plenty of free parking in their lot. It's super close to me so I come here sometimes when I'm looking for a specific item. It's always clean and well-organized. The inside is modern yet casual. Staff members are always friendly, however, sometimes I like to use self-checkout. While not always the cheapest option, you know that you'll always find what you need here especially if you want branded items. I like to look at their weekly deals ahead of time before arriving to help plan out what to get. I try my best to buy things here only when it's on sale or I will buy the generic brand. When they're on sale here, I usually feel like I'm getting good value for my money. Another thing I look out for when I'm in the store are the digital coupons. You should have a Ralphs account and be signed in. When you scan the QR code, the digital coupon will be added to your account and will be automatically applied at checkout.
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March 2024 by BILLIE SOTO
Bad from the cashier Heather she trow out products..bad attitude. My guess is because I'm latino maybe
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March 2024 by Johanna D.
My elderly parents were wrongly accused of stealing today (March 7th) @ 2:40pm. This male employee walked up and asked "HEY YOU GONNA PAY FOR THOSE??" My mom showed the receipt but was forced to go back inside. The employee let my parents go with "well I was gonna pay for your groceries," but then he told my parents that they looked homeless?? The guy was just trying to save his own ass for accusing my parents in the first place. My mom called up the store and asked for an apology, but the manager kept saying if that happened it didn't happen at their location. All the manager had to say was I'm sorry to keep our family's business in the future. My parents are calling corporate and name dropping this terrible shift manager.
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February 2024 by Mario Alberto
Marina is rude
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February 2024 by Judy Torres
I love Ralphs! Even though I work for another Grocery store, I still love my neighborhood Ralphs. I find everything that I need, good prices, very Friendly staff.
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February 2024 by Wendy Kendall
It's what you expect from a grocery store, always busy.
