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September 2022 by Karina s.
Manager is so rude she didn't even decide to help we talked to her and walked away she wears makeup and has black hair.
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September 2022 by Doenel J.
Where do I begin... Rudeness level 100% Inadequate level 100% Unprofessional level 100% Ruin your day 100% DON'T EVER COME HERE! Just go straight to the wonderful amazing COSTCO where there's waay better deals AND EXCELLENT CUSTOMER SERVICE! COSTCO knows how to treat people and their stores are actually clean and organized! NOT LIKE SAMS CLUB. And to the old lady with the bad blonde hair dye at customer service and the snobby young white guy with dark hair in the "cafe" you can all get off your high horse! COSTCO IS BETTER!!!
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September 2022 by Em G.
BEWARE This store is full of RUDE soulless employees that treat all the customers like criminals and crap. The store is so dirty and filthy I saw dead flies on top of the packets of meat in the refrigerated area yuck! Also BEWARE they don't update the price tags and you'll pay WAAY more money that what it showed! That's happened to so many people (just look at the reviews!) the return policy SUCKS! Accidentally bought expired food? Or the roasted chicken was still raw inside!? TOO BAD! So much for a refund!! Old lady in the custom "service" area had an attitude just like the tall white guy at the cafe and the Hispanic lady at the cafe too! They're all worthy of a good firing! JUST GO TO COSTCO!!! They have everything and a whole lot more! COSTCO! COSTCO! COSTCO! COSTCO! COSTCO! COSTCO! COSTCO! COSTCO! COSTCO!
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September 2022 by Maria R.
Had not been to a Sam's in a 10yrs . They have a fresh orange juice machine, and boy it's amazing wonder. Fresh squeezed juice . Very impressed with the food snacks. Ver similar to Costco with the exception of easy parking and cashier check out. I've notice gas is cheaper here than Costco. I didn't see sampling done.. but overall it was convenient to shopping.
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September 2022 by Tiffany N.
I have Costco and Sam's Club membership. One thing I love about Sam's is you can scan and go at the same time and not have to check out at the long lines. Though Costco Business also has a lot snacks. Sam does have more snacks then the regular Costco. I got Sam's card because they have the truffle butter and garlic butter which is soo soo good. And Sam's membership is not expensive as Costco.
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August 2022 by Brenda N.
Shout out to the female Sam's Club gas station attendant who helped me this morning when the screen at the pump I was at froze. She was so friendly to me and to the other customers. When I had finished filling up my tank, she warmly waved goodbye to me. :) Thank you for making my morning brighter!
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August 2022 by Finding Adi D.
Went to ask about a membership and staff were rude and dismissive. My first time here and wanted to look around before purchasing a membership and one lady said yes the other said no and loudly made me leave the store. Shame on her. Unnecessary.
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August 2022 by Karla A.
All these photos truly represent how poorly managed this store is. I would much rather drive all the way to Fullerton than stay and shop here in an unsafe filthy store. The store manager Kris is extremely rude and when I brought up these photos she acted as if nothing was wrong with them! Don't understand how such a big corporation like Walmart can't afford to properly train or hire competent people to run their store. It's a shame what this store has become in the last 4 years. Absolutely disgusting in this store!!!
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July 2022 by Jeri Z.
I will NEVER purchase anything from this store again! You expect a online delivery to get processed and delivered ON TIME You cant even reach this store in customer service. The phone rings and rings then disconnects
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July 2022 by Rafael R.
Stick to the other club we all know. The service from their tire center is horrible . Pay the extra $$$ and go elsewhere.
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July 2022 by Susan L.
Not very EBT friendly. Accepts EBT but does not cover CRV like every other places that I can imagine... What's the point of paying with ebt??? Items that I bought so far with EBT that doesn't cover crv: Sams club brand water bottle packs Yakult/yogurt bottles I haven't bought soda or juices but I am pretty sure EBT doesn't cover crv on those as well. Also I would NOT buy the chicken legs here. Reeked when we opened it!
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July 2022 by Lynda H.
Very rude customer service. Should've wrote down this lady's name but she claimed she was the manager and refused to give me a physical club card.
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July 2022 by Karma K.
Starting to believe in order to work at Sam's club you have to have the personality of a f***in Potato and the customer service skills of a brick wall ! The people that work here are Rude ! Who the F is hiring these people ! I've been coming to Sam's club since I was a kid and now pay my own membership as an adult and every got damn time I come here I have a horrible experience with the employees.
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July 2022 by Anh L.
1 star for their customer service. I had the displeasure of being helped (more like being judged and scolded at) by an older lady with blonde hair and low raspy voice at the service counter. My membership card which I had just opened less than an hour earlier did not scan at the register, so I needed help. And she constantly accused me of trying to sign up for a discounted deal I wasn't qualified for. Her tone was very demeaning. What she failed to acknowledge was, even though I tried to show her, the promotion wasn't applied and I was charged full price for the membership that did not work. And I was not the only customer she mistreated. I witnessed at least 2 other customers she was being rude to. Made me wonder why Sam's placed such an unprofessional employee at the front and center of their store. Where customers go when they need help. Not to be judged and yelled at. My niece was with me throughout the entire ordeal and in the end she said to me "let's just go to Costco next time" She is only 6 years old. Think about that for a second. Maybe it's my fault to expect good service from Walmart's sister company.
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June 2022 by Johan M.
Been a Sam's Club member all my life, but I am canceling my membership after a poor customer service experience at this location. I purchased some chicken the other day and saw it was expired when I purchased it. I took it back to the store and they rejected my refund because "they do not return expired food." This is despite the 100% Members Mark satisfaction guarantee policy. Ridiculous because any grocery store or Costco would give you a refund if they sold you expired food. Luckily, I contacted Sam's Club Corporate and they gave me a refund. They told me all Member's Mark products have a 100% satisfaction guarantee, regardless of whether the food was expired. The employee, a woman at the return counter, yelled at another couple because they were trying to return an item from a year ago. No one at the store will help you and the employees aren't trying to be super helpful. This has never been an issue at Costco, so I am just going to make my purchases there going forward. There are some really cool products at Sam's, but I would be careful about buying something if you're unsure of the quality.