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December 2023 by Minh Nguyen
Exactly what was ordered. Service and customer service were excellent. I will definitely be back!
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September 2023 by Martin Dougles
Such a fast delivery. I got just what I ordered, my favorite color and size.Thank you for great customer service.Services: Shirt tailoring
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September 2023 by Patrick Nilson
Great Online Shopping Experience. The Shirts Were Amazing, Great Quality. The Fit Was True To Size & Shipping Was Super Fast. Online Ordering Was a Breeze. I'll Be Using Sam's Tailoring In The Future For My Business.Services: Shirt tailoring
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September 2023 by Sneha Prasad
Do not go here!!! I was so disappointed with my experience with Sam’s tailor. We went to look at a suit and we’re convinced it was the best quality and fabric and then when we go back after alterations, it looks like a different jacket than the one we had selected. We asked for a refund saying that this is not what we chose and it wasn’t fitting correctly, but they refused to give us a refund. We left the suit there, intent on disputing the charges on the credit card. However, that dispute never went through as Sam’s tailoring claimed I had the suit. At the end of the day I was out $700 and I don’t even have a suit to show for it. Considering small claims court .
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September 2023 by Sapaso Rex
One of the best tailor shop for men's. Staff is very polite and friendly.Genuinely deserve five star rating.Service: Suit tailoring
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August 2023 by Sneha P.
I was so amazingly disappointed with my experience with Sam's tailor. We went to look at a suit and we're convinced it was the best quality and a certain level of fabric and then when we go back after alterations, it looks like a different jacket than the one we had selected. We asked for a refund saying that this is not what we chose and it wasn't fitting correctly, but they refused to give us a refund. We left the suit there, intent on disputing the charges on the credit card. However, that dispute never went through as Sam's tailoring claimed I had the suit. At the end of the day I was out $700 and I don't even have a suit to show for it. Considering small claims court .
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January 2023 by Andii C.
The customer service at the Fountain Valley location is disgusting. I was pushed into purchasing a suit for my wedding that was not at all what I was looking for under the impression that if I changed my mind I could be refunded. I specifically told the gentleman who took my measurements and pawned this suit onto me that I did not want any modifications or alterations done to the suit until I called him and confirmed that I was sure I wanted to keep said suit. He said that was fine. Five days later I called to ask for a refund and with out even asking for my name or what day I came in, within seconds of finishing my sentence he said that the suit had already been altered and he had a monitored conversation with me to prove that I didn't say anything about not making alterations. Lol. It's laughable that he was so ready to lie to me within seconds of my request. He didn't even know my name. Didn't even step away from the phone to look for the suit. These guys are greedy swindlers, manipulators, liars and shameless thieves. Do not go to them for any of your needs. They will rip you off. Also, trying to contact a higher up is pointless. No one ever answers or calls back. What a garbage company this is.
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December 2022 by Frank Martinez
Great service an happy with purchase
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October 2022 by Steve S
I had several jackets taken and am very happy with the work. My wife also brings all her alterations to Sam and he takes good care of us!Service: Alterations
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July 2022 by Steve Gambhir
I had several jackets taken and am very happy with the work. My wife also brings all her alterations to Sam and he takes good care of us!
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October 2019 by Christopher C.
I recently purchased a jacket from Sam at his suit gallery. This establishment has some of the finest clothes you will find anywhere in the world. They have been doing this for over 50 years. The garments that I've Purchased are top notch. The service is absolutely fantastic. Sam attends to you and your clothing as a portfolio with personal attention. He remembers the clothing that you have purchased so he only recommends further purchases based on what you've already acquired. He considers your wardrobe like a portfolio. He does not try to sell you things that you don't need. He's the most honest clothier I've ever dealt with and I love this store & the service that he delivers. I really appreciate you Sam, and I always recommend to all who are looking for the kind of service that you offer. I would say to anyone reading these reviews, ignore the bad ones because they must be trolls or they are just false or they are competition !!! . This man is 1000% honorable in everything that he does. And anybody that meets him and knows him would know that Beyond a shadow of a doubt. I hope you're around Socal for a long time to come !
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June 2019 by m m.
Buy on line from these folks at your own financial and emotional risk.Customer service here is horrible!Ordered product on June 17th, 2019 and received email confirmation of the order. Since then, nothing! Don't answer the phone. Don't respond to emails.It is 10 days later today and I have ZERO idea what is going on there.These folks are a mess. Buy from someone else or face an uncertain fiscal and emotional future.
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June 2019 by Joe S.
Good grief, awful experience ordering online! Paid $190 for 2 pairs of suspenders for my wedding, purchased through Paypal. No receipt or communication from Sam's other than the auto-generated Paypal receipt. A week later, still nothing. Send email to Sam's asking for status. I got a very brief reply saying sorry that I didn't receive their emails (don't actually believe they sent any, my correct email is crystal clear everywhere), and they just said that the item is out of stock and they'll let me know when they have more. I asked for a refund, and they not replied for over a week now, and have been holding $190 of my money for 2 weeks since my order.
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March 2019 by Tamer Rezk
Great service great quality ! Got my tux here on my wedding now this is my go to store ! I get all my suites , ties and shirts here ! I would definitely refer all my friends and family.
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March 2019 by Andrew Ryan-Waldo
Did not call me when my suit was ready as they said they would. When I tried to return my suit, the store hours open an hour later than specified online, and even after their store hours say they should be open, no-one was there, and noone answered when I called to ask. I was later called back and told that the person opening was running late, and may be there an hour after they should have opened.
