-
July 2023 by Susan F.
I would recommend this place to all my family and friends. When we needed a storage unit fast, Wendy and Kelly were there to help with everything. They were able to answer any questions we had and made our stay there a great experience. They went out of their way to help with everything. Wendy and Kelly make a great team.
-
July 2023 by Craig C.
So, after a 48 hours, returned to the shed to clean out and found a letter taped to door stating that my deceased mother was I. Violation of a clause regarding the use of the trash bin. The male, whose sole job appears to be to Hurd the trash bin, yelled and threatens my wife and myself. He flipped me off and just threatened to physically accost me as well as to call the police. Now apparently this "clause" was not made known to me when I made up the back payment as a result of my mothers passing g. A new lease was not generated under my name And the availability of the bin was pointed out to me by the front desk. Now I. All likelihood there is nothing of value in the shed and if they want the expense of cleaning it out then I'll be laughing all the way to the bank. Bottom line, avoid this place if you can.The best part of all is that I am legally blind And this guy knows it. Takes a lot of courage to tell my mother in law (who was present along with my wife) that he would drop me in a fight. Corporate should look very closely at the people they hire and maybe provide them with training. If there was some policy that I am not aware of regarding throwing trash out, the professional approach would have been to approach me with the policy and let me know that the bin IS NOT for customer use despite being told otherwise And to post signage stating that fact. I. This day and age, the total lack of professionalism is appalling.
-
June 2023 by Amy Appleby
Nice people. Easy access. The only complaint is the hours they’re open.
-
April 2023 by Nellie A
It has been such an honor to rent a storage unit from this facility. Wendy is an absolute gem and I will forever appreciate her utmost professionalism., great attitude and excellent customer service!I am saddened that I had to leave this facility for another due to price because I needed a much larger unit than the one I was renting but as soon as they get a storage unit that meets my needs, I will be back and that is a promise.To all future renters, you can rent her with confidence knowing that you will be met with care, security and you will always feel welcome, whether you need to access your unit daily or monthly. Wendy's warm smile and a wave hello will greet you each and every time!If you have a larger unit for me, please reach out to me asap. I miss you all already ! :(
-
November 2022 by jerry james
Don't trust storage place with anything valuable. Their old manager Carl steals .he watches you unload to see what you have their camera system does not record how convenient for criminals dont say I didn't warn you.too late for me.l.
-
August 2022 by Kenneth Rocheleau
The woman and man that manage this place need to stop smoking on the golf cart near the buildings. They should be at minimum 20 feet, preferably out of public view. This is very unprofessional.
-
August 2022 by Rita Bradley Newport Dog Care
Wendy and Kelly are very kind and they really pay attention and keep the place secure and safe.
-
July 2022 by Jason Kittredge
Went to pick up my trailer for the 4th of July weekend and found that it had been blocked in. When I asked for help the lady and her husband that manage the place could care less. They acted like it was my fault for using their storage facility. When I insisted that I needed to get my trailer out the husband started shouting at me dropping the F-Bomb. Horrible place. Stay away
-
July 2022 by Curtis Vincent
BEST STORAGE PLACE!!!The Staff is great. We rented 4 Different Units at this location over 12 years. Before we left, and while waiting for our son to decide where he would be going to College, we had to move more items over which resulted in us having to get a second unit. Wendy, kept us up-to-date on units available and found one almost directly across from our unit, which made it convenient when it came to bringing items over. We only had the second unit for 2 months, but it certainly saved us. We were always treated with respect and the staff always answered any and all questions no matter how small. We were particularly impressed with On-Site Managers - Wendy and her Husband, friendly and helpful. We would highly recommend the Fountain Valley Location, Convivence, Safety and Friendly Helpful Staff
-
June 2022 by Curtis V.
BEST STORAGE PLACE!!! The Staff is great. We rented 4 Different Units at this location over 12 years. Before we left, and while waiting for our son to decide where he would be going to College, we had to move more items over which resulted in us having to get a second unit. Wendy, kept us up-to-date on units available and found one almost directly across from our unit, which made it convenient when it came to bringing items over. We only had the second unit for 2 months, but it certainly saved us. We were always treated with respect and the staff always answered any and all questions no matter how small. We were particularly impressed with On-Site Managers - Wendy and her Husband, friendly and helpful. We would highly recommend the Fountain Valley Location, Convivence, Safety and Friendly Helpful Staff.
-
June 2022 by Skylar Pines
Very fair and great customer service. Wholesome place
-
April 2022 by Doug Boadt
Just wanted to say Wendy was awesome to deal with. Super helpful and easy move in process. Public Storage bumped my rent 4 times in two years and wanted a little over double what they started at. This facility is clean, freight style elevator works great, plenty of carts if needed, and really outstanding staff. Moving storage units wasn't how I wanted to spend the weekend but this place made it relatively painless.
-
January 2022 by Kevin Michael
The customer service there is a 10.there very helpful and professional. Very clean and secure place.i would definitely recomend to friends and family.
-
November 2021 by Emily Knight
NO STAR REVIEW .Never had problems UNTIL JUST RECENTLY. I've been here 7 years. About two months ago the unit DOORr and frame came off and I had to move my whole storage unit to another unit with no offer for help. We are being EVICTED/ LEASE TERMINATED for my 3 YEAR OLD DAUGHTERS SERVICE ANIMAL who was on a leash tied to my shelving unit laying on the floor. I was told at first she would charge me 50.00 each time I came with my daughter's TSA. I told her I had paperwork but I was continually targeted and harassed each time I would go there she wound give me dirty looks, yell in front of my 3 year old daughte and whatever other people that were in the hallways heard her also. She would come up to my unit told me I had to take my dog outside she leave her in my car in 99 degree weather. Very unprofessional. Then as I was speaking to the dispatch she threw my termination of lease papers at me then walked away and I told the dispatch I would meet the officer outside the gate I needed to put my stuff back inside my unit . Wendy at the front desk and her associate told the police officer that they served me termination papers already and told him I didn't need his assistance Anymore. They watched me sit in front of the facility for an hour until I called police again . The police told her to provide me with the owner contact info. She still has not is been over a week age I went in person with no contact information in hand STILL.
-
October 2021 by Mary Anderson Elliott
Unfortunately they did not have the size space I needed for my motorhome storage. However, Wendy could not have been more pleasant. She even went out of her way to offer a referral. If I find myself needing storage space I will go through them!!!
