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February 2024 by Mark S.
I have bought three iPhone from this retailer and always have had very good customer service and follow up. This past week, I took in my new iWatch to be paired, etc. I worked with Alex who was very knowledgeable , helpful, friendly and patient. Ask for him if you want great service,
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January 2024 by Art Pharn
On January 13, 2024, we visited this store, where we engaged with a sales representative named Jamie. Regrettably, our experience during this visit has left us profoundly dissatisfied and apprehensive about the business practices at this establishment. During the transaction, we purchased three iPhone 14s and one Google Pixel 8 Pro, under the impression that we were only covering the sales tax, an amount calculated at $264 based on our local tax rate of 7.75%. To our dismay, a subsequent examination of our credit card statement revealed an additional charge of $160. When inquiring about this charge, we was informed that it was indeed setup fees. The salesperson, Jamie, appeared to engage in what we can only describe as a fraudulent scheme. Throughout the transaction, he failed to disclose any setup fees or additional charges, intentionally misleading us to secure the sale of the phones. Moreover, Jamie requested my credit card solely for the purpose of settling the sales tax, confirmed on a tablet where I signed without receiving any details about the purchases. No receipt was issued to us. Furthermore, Jamie misled us concerning the monthly service charge, indicating it would be $120/month for four lines with free iPhone 14s. However, he neglected to disclose that this particular offer was exclusively available online and not applicable in- store, given that the store is not directly operated by Verizon. Consequently, we incurred an additional charge of $5 per line per month for 36 months. Additionally, Jamie informed us that we could swap one of the iPhone 14s with a Google Pixel 8 Pro with a 50% discount. Unfortunately, we have yet to observe any such discount, and upon questioning, he stated that it would reflect after one month. Subsequently, we discovered that the return period was 30 days, leaving us with limited options for resolution.
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January 2024 by Art P.
On January 13, 2024, we visited this store, where we engaged with a sales representative named Jamie. Regrettably, our experience during this visit has left us profoundly dissatisfied and apprehensive about the business practices at this establishment. During the transaction, we purchased three iPhone 14s and one Google Pixel 8 Pro, under the impression that we were only covering the sales tax, an amount calculated at $264 based on our local tax rate of 7.75%. To our dismay, a subsequent examination of our credit card statement revealed an additional charge of $160. When inquiring about this charge, we was informed that it was indeed setup fees. The salesperson, Jamie, appeared to engage in what we can only describe as a fraudulent scheme. Throughout the transaction, he failed to disclose any setup fees or additional charges, intentionally misleading us to secure the sale of the phones. Moreover, Jamie requested my credit card solely for the purpose of settling the sales tax, confirmed on a tablet where I signed without receiving any details about the purchases. No receipt was issued to us. Furthermore, Jamie misled us concerning the monthly service charge, indicating it would be $120/month for four lines with free iPhone 14s. However, he neglected to disclose that this particular offer was exclusively available online and not applicable in- store, given that the store is not directly operated by Verizon. Consequently, we incurred an additional charge of $5 per line per month for 36 months. Additionally, Jamie informed us that we could swap one of the iPhone 14s with a Google Pixel 8 Pro with a 50% discount. Unfortunately, we have yet to observe any such discount, and upon questioning, he stated that it would reflect after one month. Subsequently, we discovered that the return period was 30 days, leaving us with limited options for resolution.
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January 2024 by Peyton Walker
Super fast service probably took about five minutes to get my phone from the lockers. Also, the security lady was super nice and the person who helped us.
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January 2024 by Susanne V.
Drew is chill and always ready to help me with even the smallest problems. I have only had my note 9 forever and sometimes I am stuck with a small issue. It takes him minutes to resolve it. I have been encouraged by verizon's text messages to upgrade my phone which is annoying. Especially when the free phone is 50.00 per month! Drew did not put me in the hot seat. instead he gave me information on the upcoming galaxy 24. I told him that I am interested in the upgrade mid January when it comes out and he put me on his lead list. I look forward to hearing from him. It is time to trade in my dinosaur of a phone. I love my note 9 and am old school. If it's not broken - don't fix it! As Drew explained, the specs on the new upcoming galaxy 24 will meet the same needs, but, is a 5 gig. so maybe faster! Drew is focused and kind and worth your time to do business with!
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December 2023 by Sean Riordan
Not a real Verizon store. Told me I had to go to a corporate store for my issue.
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December 2023 by Kendra Burger
Experience was great at this location. The employee was kind, quick, and efficient. Transferring from T Mobil and very happy with how smooth the transition was.
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November 2023 by Eric Bergstrom
The sales rep wouldn't give me his name but he was extremely rude. We were in the process of buying a new Google Pixel phone and I wanted all the information before I finalized it and he made it me feel like I was an idiot for asking for that. When the numbers didn't match up to what they were supposed to be and I called him on it, he started giving me a lot of attitude. When I told him never mind cancel the deal then he gave me even more attitude I felt intimidated. I would fire this guy immediately. Beware of the methods these guys employ.
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November 2023 by Doug Do
Braeden was extremely helpful in helping me trade in my phone and setting up the new one. Great service and will return again because of the experience.
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November 2023 by Dawn Block
The service I received was outstanding. He listened to my requirements and provided the right information & recommendations. The process to transition to the new phone was quick and seamless and quick.
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November 2023 by Hoang-Quyen P.
I was on the phone today(11/15) trying to book an appointment but the girl on the phone was horrible. I couldn't understand her English and giving me the run around waist my time. After reading all the negative reviews, I decided not to deal with this .
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November 2023 by Jacquie G.
DO NOT step foot inside this store unless you want to be robbed by the staff! Jaime, Braedon and Maria are all scammers and liars. They gave us the run around when we attempted to exchange an item, Jaime charged us for accessories and services without our consent or knowledge and Braedon insinuated that I lied about what the Customer Service rep from Verizon told me regarding the trade-in incentive we could receive. Regarding our return restocking fee, Maria told us to "look online" at the Verizon return policy. When I did, I saw that it states that when a device is unopened it is returnable without the restocking fee. Maria said once a device leaves the store, the $50 restocking fee applies whether it was opened or not (lie). NEVER going back to this store and also contemplating dropping our 5 lines with Verizon.
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September 2023 by Jessica Crowley
Andrew and all the other employees at this store have been helpful and delightful every time! Andrew has a great personality, a lot of patience, and a great sense of humor! The experience was not at all as painful as I thought it would be! He deserves the 5 star rating for sure!
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September 2023 by Ann Mom
Marcela was very helpful and patient. We have been to this store prior and also had a great experience at that time.
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August 2023 by Jake Genelle
Andrew was fantastic. He was patient, staying on the phone with someone from the Verizon team to help get my setup for over an hour. Kind and not actively kept me updated with the process. Would definitely return off of our interaction alone.
