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October 2023 by Jamie Schnabel
Now that about ten people have been waiting for over an hour, we have realized that not a single person came to work today. If I could zero star this it would be done. Horrible customer services.
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July 2023 by Sonja Biggs
The experience at the lab is great, but my doctor did not receive the results. When I try to call to talk to a person everything is automated and there is no way to get through to a person. I left a message. Hopefully I will get a call back. My doctor won't fill a prescription because she has not received the lab results. This is so frustrating!
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May 2022 by Yuli Gaytan
(Translated by Google) They should have more staffOnly one person there and it is very slow(Original)Deven tener más personalSolo ahí una persona y es muy lenta
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February 2022 by Josie C.
I received fast and friendly service unlike quest diagnostics! I received my results same day and I love the option to wait in my car.
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April 2021 by Elaine Chen
Scheduled a prepaid appointment 2 weeks ago, only to find that the site is temporarily closed when I arrived perfectly on time!The phone number didn’t work either, and there’s no way to get an immediate response from their website!
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April 2021 by L M.
I had a 9:00 appt for a fasting blood draw. I got there 10 minutes early, and about 6 people were milling outside the office. I checked in and waited in my car, as instructed, for the text to call me in. I waited till 9:20, then decided to wait inside in case they' forgotten me. The doors were locked. I went back to my car and called the office; the phone rang and rang. I was asked to leave a message and was then cut off after a few seconds. I waited 10 more minutes, then left. That was yesterday. I have yet to get a text calling me in. I hadn't eaten in 14 hours, so it was not a good start to my morning. My husband had been going to this office for years, and this was the second time for me. The first time, I was unable to get through to the office to find out if they had received my doctor's authorization, so I had to show up with fingers crossed. The only person in the office that day was serving as receptionist AND phlebotomist--not a good sign, but I was processed fairly quickly because few people were waiting. Neither of us will EVER use Labcorp again. I'll pay the roughly $100 more out of pocket to go to Sutter Health from now on. They are expensive, but extremely organized and competent. Labcorp sent me an email today to follow up on my experience--makes me wonder if they'll try to bill my insurance company, too. I'll be watching...
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March 2021 by Adam Wachtel
They are not available during business hours and do not answer their phone during business hours.
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December 2018 by Virginia Tracy
I’ve been here 10 times this year alone, and have NEVER had to wait!
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October 2017 by Daniel Garcia
Always have great service here, and I haven't ever waited more than 30 minutes.
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April 2016 by Octavio Rodriguez
There is only one person at the desk and doing lab work in the morning so expect delays of up to 3 hours. Unacceptable!!!!!!!!!!!?
