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August 2023 by Patrik Argast
the container itself is great. the delivery was ok, we had to wait all day and did not receive any updates. THE PICKUP is a nightmare!!! scheduled a week in advance, the day of pickup nobody showed up even talked to customer service same day (after 2h on hold). next day a total of 4h on the phone without success! DO NOT USE THIS company.note: social media specialist reached out and issue was resolved within hours. they also waived the pickup fee.
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July 2023 by Miles Foltz
No show, no call , 14 hours of waiting for scheduled delivery . No one would get back to us. One whole day wasted for nothing.
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July 2023 by Elizabeth A.
The only reason I would ever even consider this company again is for our delivery driver, Marcella! This company continues to give us the run around about our date of delivery once it was confirmed over and over and over.. at one time the driver said he would arrive in 39 min and never showed!!! Completely ruined our holiday weekend. They over charged us out the rear for their mistakes and it was a nightmare. Once Marcella finally was schedule to drop our box she was kind and pleasant and the hardest working woman I have seen!!! All my worries and stress faded!!! There are good honest hardworking individuals and pack rat to me is terrible but they did do the right thing hiring her!!! Thank you Marcella!!
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April 2023 by D Lim
AVOID this moving company at all costs! We had an empty container delivered to us on Feb 22, scheduled for pick up on Feb 24. I received a call asking them if it was ok to pick up on Feb 25. I said that's fine as long as it remains on schedule to be delivered to destination on March 8. They missed pick up date, rescheduled it to Feb 28 (without telling us), and said they weren't able to pick up because vehicles were blocking the way of the truck. We confirmed through security camera there were no vehicles blocking the path to pick up the container. They eventually picked up the container on March 2, which delayed scheduled delivery TWICE! We had to cancel/re-schedule movers to help unload the container. The whole ordeal was stressful as we were expecting the schedule to be followed. I called customer service and they were not helpful and did not seem to be understanding, just brushed me off and transferred me to logistics team. Clear and upfront communication about requirements needed to pick up container and delays would have been greatly appreciated, but I cannot recommend this company. The drivers are nice, but this company has very flawed processes.
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February 2023 by orlando vilchez
Lack of respect and accountability from drivers and office.Really bad experience.Stay away from this company
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November 2022 by Andrew Mooney
Pack Rat could have done better on the pick up -- it was not clear to us how much space was needed for the truck to fit in our driveway; it needs a lot of space, and few SF driveways are long and wide enough. Luckily, we found an open parking spot adjacent to a Muni bus stop. But we had only 20 minutes to find this solution, and otherwise they would not have delivered the pod that day. So: read carefully about what they need to park a pod and be sure you have precisely that lined up. Once we got the pod successfully, it was very smooth. The biggest positive in the experience was how fast our stuff got from our old home in San Francisco to our new house in western New York! We put an AirTag in the pod to track its progress and watched it cross the country from the warehouse in Benicia, CA, to the warehouse in Webster, NY, over the course of three days. Our stuff was picked up in our old house in San Francisco on a Monday morning, and 12 days later, it was dropped off in our driveway in upstate New York. Because we had an AirTag, we knew it had arrived to the destination warehouse and could schedule an earlier delivery date without additional fees. Overall, we were a little bit sketched out by the negative reviews of the company, but we had none of the bad experiences that we read about here and were overall very satisfied with the service delivered at a great price point. We did not have to contact customer support, so I can't speak to that.
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November 2022 by Jerry White
Delivery and pickup were great. Had the same driver both times, he was on time and very professional. However the billing was a problem. I had been quoted $109 to pick up the empty container. Then they charged me $145. When I called the Billing Dept at the 800 number, they said it was a fuel surcharge that was in the contract. Down in the fine print it says \\\"Additional fees may be incurred in connection with moves between Warehouses.\\\" My container was never in a warehouse, it stayed in my driveway. Only after I threatened to dispute the charge at the bank, did they offer to refund the bogus fuel fee. This company is SHADY!! Do not do business with them.
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November 2022 by Eden Mazzola
All of the above. They can’t find my storage unit. They change the prices after agreements. Drivers are unhelpful and rude. This company really sucks. Both Zippy Shell and PackRat are the same company FYI. EDIT: not a surprise that the company responds to this review and asks me to give them my info on a public form and not leaving a way for me to get in contact with them. For the owner; how should I give you my contact info? How can I contact you? Once again a terrible, round-about suggestion attempting to solve a simple problem. Reminds of a certain company!
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August 2022 by Kelly F.
Almost made the mistake of using Pack Rat for a cross country move but fortunately dodged a bullet and used a different moving strategy. The sales team will promise the world but customer service is impossible to reach, they will not provide a copy of the contract until the moment the container is dropped, and the reviews are terrible, in all locations across the country.
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August 2022 by Katherine V.
Absolutely horrendous and unprofessional. Delivery of both our pods has been postponed three times now without notice (from august 2nd, to 11th, to the 24th). Communication with this company is impossible, they claimed they attempted to contact us to notify us of the change, they called once and didn't leave a voicemail. Certain representatives would not speak to my mother, insisting my brother was the contact, and others refused to give my brother any information because it was not his name on the account. Each person on the phone had something completely different to say. One assured us he could get the pods here by the 11th, then a woman told us that they have not even shipped yet because payment had not been made in full. In addition to all of this, we were told the pods would be stored in Sacramento, turns out they never left Southern California. Now, seeing everyone else's experience with this company, I fear for what I may discover upon delivery.
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August 2022 by Jody L.
Christine at Pack-Rat said she would follow-up with me and asked for more info, which I provided, but it has now been a week and nothing has happened. Another example of the poor customer service provided by Pack-Rat.
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August 2022 by Josiah M.
TERRIBLE COMPANY DON'T USE THEY HAVE ABANDONED MY POD ON THE STREET AND REFUSE TO PICK IT UP. They didn't show up to pick up my Pod when they said they would, and then said wouldn't reschedule me until a week later. My Pod is now stuck on the street after we've already had to leave. I told them it would be abandoned there and they simply don't care and refused to fix their mistake. TERRIBLE COMPANY DON'T USE.
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August 2022 by Michele Nicole G.
I wish they had ZERO stars! This company is the absolute worst with customer service and reliable drivers. Our driver, Farrell, barely knew how to operate the vehicle. We had one pod delivered the day before, so we knew it could be done. But Farrell wasn't experienced and decided the job was too hard and took our pod an hour away to their storage area rather than trying to help us figure it out. This was the worst customer service team I've dealt with. They are unreliable and don't care what expense they cost their customers. My husband had to take the day off work, rent a Uhaul and drive in LA traffic to unload the pod into a Uhaul. We also had to pay last minute movers to help. Save your money- especially if you live on slanted driveway or tiny hill, the level of skill was about as good as my 8 year old daughter. 19 thumbs down, this could've been an easy move but this company made it hell!
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August 2022 by Venkatesh N P
Worst service. Don't fall prey to their sweet words. The worst customer care service I have ever encountered. Once you book a container, no one lifts your call, no one responds to your emails. They make you wait hours over the phone and then hangs up. They miss their schedules and you don't know what happened to your container. Such a painful service. Avoid it.
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July 2022 by Harvard W.
Stay FAR away from this company! I should've read the reviews before I booked with them, what little you save from a more reputable company like PODS is not worth all the hassle and wasted time you will end up spending. My container was picked up fine, and of course charged. After the travel time, it was late by 2 weeks to be dropped off. I was rescheduled 4 times before finally finding out my container wasn't even at my local storage location. I called into customer service 10+ times and spent an average of 20-30 minutes on hold per call because there is no direct line to the escalations department, nor is it possible to get in contact with your local storage location, the only option is to call the main number and hope you have an hour of free time... I will never use this company again.
