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November 2023 by Peter O.
Recently I had an accident on my newly purchased vehicle, and luckily it was covered by the other party (an inexperienced driver); although it was heart-wrenching, the entire experience turned out to be very pleasant. I would like to praise the insurance companies first, both my and the other party's, Farmers and State Farm, the claim process was as easy as going on the websites and submitting all the required information, done in 5 minutes; and within 24 hours, both companies figured out the liability and got me approved for repair work order and rental. I found Fix Auto Fremont on Farmer's website with good reviews, and I made an appointment within 2 days. After the final approval, I arranged for the drop-off and hoped they would do a good job; exceeded my expectations, Fix Auto did an excellent job within 3 weeks and even detailed my vehicle, so it is brand new again. I highly recommend Fix Auto Fremont if you were ever in an accident, they will take care of the entire process efficiently and professionally, great job, Fix Auto Framont!
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October 2023 by Paulino A.
I called this Fix Auto Fremont body shop on Monday (09/25/2023) to request a service estimate, but was told to send a service request via email to fremontclaims@fixautousa…, which I sent via email on the same day after our call. I gave them a call on Wednesday (09/27/2023) and they told me that they have seen my email and will call me by the end of the day to schedule my service estimate, which I never received. I called them again on Thursday (09/28/2023) and was told that they would call me back by end of the day AGAIN to schedule my service estimate, which I never received AGAIN. It is now Monday (10/02/2023) and I haven't received a phone call nor an email about when I could schedule my service estimate. Don't waste your potential customer's time. Whoever runs this body shop has unprofessional staff and should be reprimanded for their lack of follow through. If you are reading this as a potential customer, look somewhere else. Find a body shop that actually cares about their customers. If they can't even respond to emails and follow through with their word, imagine the shoddy work they'll do to your car repair.
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September 2023 by Valerie Delacruz
I brought my car in for repairs due to an accident and FixAuto’s team repaired my JEEP like it was brand new. This place is very efficient and their quality of work and service is above average excellent ! I’m happy with their customer service and definitely will be using them in the future . Thank youServices: Transmission
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September 2023 by Lawrence Sweeney III
I was extremely impressed by their professionalism and quick turn around. Someone had hit the back of my 2003 Buick Century and Fix Auto made it look brand new. They took fantastic care of me and I would recommend them in a heartbeat! As the car used to belong to my grandfather, I'm over the moon to have it back in my driveway looking better than ever. Thanks again!Service: Body & Trim
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September 2023 by Darcia F.
This place is awesome because the gentlemen who work here are awesome! So professional and courteous, and their work is beautiful! They are clearly very busy, but you are greeted warmly when you enter the office, and explain everything completely. My car was ready ahead of schedule, and they even did a few extra things for me. This place is The Best!
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September 2023 by Darcia Feeney
These gentlemen are so professional and courteous. Their work is flawless. I had my car back in record time, nicely detailed! Above and beyond helping with advice re: rental car, etc. You leave there feeling very well taken care of!Service: Body & Trim
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August 2023 by Flower Spikes
Made appointment on august 2, 2023, kept in touch with them, they took pics, gave me appointment to start work on august 29, when I come they don’t know nothing about me did not get any part, and that if you can call a woman with zits ugly, she just knows how to Pisa off people, don’t trust anything they say on the phone. She would not acknowledge the email that she sent this Lynda.Negative 5 star that is what they deserve.
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July 2023 by Jeffrey Davis
I was completely impressed with the professionalism of the entire staff at Fix Auto in Fremont. Every step of the process was laid out in detail and they made sure I understood where we were in the process as we moved along and what the timelines were for each step.I was able to get in earlier than expected and my vehicle was ready ahead of the provided timeline.The color on my vehicle isn't an easy one to match but they did an excellent job with all of the repairs and you cannot tell that there was ever an issue where I was hit. The same goes for all the trim that needed to be replaced, every piece was put back they way it came from the factory (even better than it was from the factory).I would not hesitate to use Fix Auto again for any of my vehicles and will keep them in my list for any future work I need done.Services: Painting
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July 2023 by Elezabeth Rani Nethala
Excellent work , our Camry had a scratch on the driver side . And completely disappeared. Wow, wonderful job. Thank you Fix auto team
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June 2023 by Yinong
I recently had a car collision and I couldn’t be happier with the results at Fix Auto. The crews thoroughly inspected the car and explained the whole process. Both their work and attitude are professional and efficient. The service surpasses my expectations and I would definitely recommend to repair your car here if you have to.Service: Body & Trim
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June 2023 by Ryanne Hilario
Taking my car to Fix Auto Fremont has been a great experience. Firstly, when you walk in, you are greeted by the owner, Snehal, and he treats you just like family. He is very honest and upfront, and no pressure. He provides the information and lets you decide. It is very refreshing to know that a business truly cares about their customers. Second, Fix Auto consistently keeps you informed and let's you know how your repair is trending. I like being aligned to the process and having line of sight. Third, they don't talk in auto jargon. Every team member explains things in easy to understand terms. They truly want you to understand and feel empowered to proceed with repairs. Fourth, the delivery experience is great - they washed my car, and made sure I was happy with the repair before leaving the shop. I would not go to any other shop besides Fix Auto Fremont.Service: Body & Trim
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June 2023 by Yinong Li
I recently had a car collision and I couldn’t be happier with the results at Fix Auto. The crews thoroughly inspected the car and explained the whole process. Both their work and attitude are professional and efficient. The service surpasses my expectations and I would definitely recommend to repair your car here if you have to.Service: Body & Trim
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May 2023 by John Guinee
I was driving to work, before sunrise. And, my car hit some loose debris that was on the freeway. My insurance company recommended Fix-Auto in Fremont. I became very impressed with the professionalism of the estimator. I did not need to shop around. I had a day off work for a doctor's appointment. And, they fixed the body damage while I was at the doctor's appointment. The gentleman gave me a complete explanation of computer diagnostics done. I can drive my automobile with confidence, now.Service: Painting
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May 2023 by Steven B.
We experienced catalytic converter theft on our 2005 Toyota Sequoia, and we reported the theft to our insurance company. State Farm gave us a list of their preferred auto repair facilities, and we chose Fix Auto based on its excellent reputation & close proximity to our home. Fix Auto was prompt with their communication via phone and e-mail. We received an estimate very quickly and worked with my dad, who requested only to have OEM parts used. Fix Auto was transparent with the availability of obtaining OEM parts and updated us whenever there was a change. Luckily the parts came in earlier than expected, and Fix Auto got us back into our vehicle quickly after that.We highly recommend Fix Auto; they have been outstanding from start to finish and put us at ease.
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April 2023 by Yasilia Figueroa
Did an amazing job fixing my car and went above and beyond. I really enjoyed their communication and how persistent they were on making sure my car details were fixed. Would highly recommend coming here. 10/10 best service
