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December 2023 by Marina J.
First of all, I haven't been to a Bath & Body Works store in many years and the moment I entered the doors, the aroma was heavenly. Kudos to the closing team this evening. I want to give a big thanks to the young lady who assisted me with products as I had a hard time walking (the timing of everything is unfortunate and frustrating), but she was personable and extremely helpful. I'm so bummed because I wish I would've gotten her name! As for the cashier, I appreciate your patience as I know I was holding up the line and it was also closing time. In fact, all I got were great product recommendations (very helpful) and positive attitudes from both of these employees. Your great customer service will bring me back here again. Thank you!
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December 2023 by Gloria G.
I did not like the customer service I received today at BBW when I went in to return a purchase. I had the item I was going to return in a bag with the receipt. As I walked into the store, the manager questioned what I had in the bag. I felt like saying "I'm not hear to steal your merchandise". So I guess it's not ok to walk in their store with a bag????? I told the manager it was a return & she walk me directly to the register & was so unpleasant during the return transaction. The store was empty, and I understand why. Who wants to go to a store with staff that makes you feel like you are going to steal & provide with horrible customer service.
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December 2023 by Marisa M
e coming to this location. Employees are always on pgoint with customer service,,and always a pleasure to be around, thank you!
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December 2023 by Ivan Baradi
Bath & Body Works really came up with better deals with reasonable discounts. I usually love their products especially when Christmas comes in, because of how good their festive products are. Their cosmetics tend to smell strong and nice, but they sure are pricy. I am hoping that concentrated room sprays are on sale also despite getting two of these for $16, but will still keep myself alerted with upcoming sales that come by.
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December 2023 by Ivan B.
Bath & Body Works really came up with better deals with reasonable discounts. I usually love their products especially when Christmas comes in, because of how good their festive products are. Their cosmetics tend to smell strong and nice, but they sure are pricy. I am hoping that concentrated room sprays are on sale also despite getting two of these for $16, but will still keep myself alerted with upcoming sales that come by.
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December 2023 by Vanessa C.
It's the holidays and online shopping with store pick up makes getting that Christmas list done so much easier! I received a coupon in the mail so that was an added plus! I simply placed my order online and went to pick it up the next day. All my items were in stock & the workers were very friendly! In fact, they opened their doors right at 10am & you're greeted with one of the workers offering assistance to help you find what you're looking for. It's located in a strip mall, close to Target off of 880, with tons of parking!
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November 2023 by Srivatsan S
Good place for body wash, moisturizer, cream, soap and other cosmetics.
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November 2023 by Harsh Vardhan
Well organized. Excellent customer service.
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November 2023 by Daniel Fetz
Staff was friendly. They had a lot of products
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November 2023 by Veronica S.
As far as logistics, this store is about 20-30 minutes away from me compared to the BBW at the Great Mall (you suck, BBW at Great Mall! ). Pacific Commons BBW wasn't always in Fremont either: They used to be at the Newpark Mall in Newark which was an even further drive for me. The store manager Kim and Assistant Manager Dianeta (or Ms. D) hold the most adorable and sweetest crew in town. I mean, move over NO ONE! There isn't a BBW within a 25-mile radius from me that has the same capacity in Customer Care / Service as Kim and Ms. D's. The store is always clean and orderly that if I was to feng shui the space, I wouldn't be lighting any incense sticks. Staff (95%) is cordial and happy to see me (and I swear others too). There are about 1- 2 associates here that seem disinterested in fulfilling the 100% satisfaction guaranteed (one of them is Nicole - has multiple multi area skin piercings but has zero personality / customer centricity - "dugyot" ). No one store is perfect (as no customer is either) so compared to other nearby locations, I'd rather spend more on gas and get 99% than go to Valley Fair or Great Mall where associates want you to satisfy them. Dianeta and Kim look like they handle the place very well with Knowledgeable associates and customer service par excellence. Both of these managers always have a big smile no matter what day or time of day. It makes shopping at this store worthwhile because you can feel how staff like being around their customers. I have been a BBW customer for over 20 years. Pacific Commons is so far my favorite - ONLY IF EITHER OF THESE 2 WOMEN ARE AROUND.Parking is always easy as this is an outdoor store. You can park, purchase, load and go back without hassle if you forget something. They're right next to Ulta so be prepared to get some water to hose down the burning hole in your wallet! Kim and Ms. D, more power to you and your amazing crew. Now to wait for my coupons....
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October 2023 by Kat N.
Zero stars for this store. The location is very convenient and I was excited to have a BBW in the area. The store itself is decently stocked however customer service is HORRIBLE. I've come in about 5 times and every single time was a nasty and rude experience. The SA make up their own rules when it comes to returns and exchanges. They lost my BOPIS order twice. The manager is RUDE and not professional. They all need customer service training. I will never be returning despite being a convenient location.
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October 2023 by Serra Ano
Mon Sept 25 2023always good to go in person. excellent service and promotions. Rose amber smells lovely.i was unsure online describes scent yet in not to familiar worth amber. Too badno cucumber melonbar soap in stock.Sun June 04 2023great sale$4 instead of $18+/-full size body products.scored watermelon mojitospray and shower gel.great service so many different sales 50% , $3.95kind cash wrap went over prices of each item for me.line out the door to get in and line to call wrap.glad I was in store before it became hecticWed March 08 2023excellent helpful, courteous service.great today only dealshand soaps $3.95hand sanitizer sprays$2.95member coupon25 % off purchaseand free body productup to $ 8.95I used the coupon mailersalso signed into app to have member rewards card scanned on mobile ?new tropical scentsglad I was able to try and buypink pineapple sunrisewatermelon mojitoand picture bacmarket peachhopes in the future market peach is in stocknew BBW next to ulta across from habit ?.Ulta cash wrap mentioned store was really nice.Convenient location.no longerat Newpark Mall.glad I was able to usefree body care coupon ( also listed in app when you sign up e-mail address )Gals really know their stuff.great festive music play thru the store.Clean restrooms ??sometime blocked by delivered boxes of re stock
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August 2023 by Kim S.
Staff here are kind of rude. They always look at me like I'm crazy when I try to use a coupon or if I ask about coupons, as if to say, "We don't have coupons, are you crazy?" One staff member almost ran into me and instead of apologizing, she just exclaimed, "oh my gosh!" And then just laughed and walked away as I meekly apologized for almost colliding with her. Another staff member was incredibly rude to me when I brought my purchases (3-wick candles) to the front- she said, "these aren't on sale." I asked, oh, I thought they were? She said I needed to look on the coupon for the ones that are on sale. I said, okay, I'll just take the one that is on sale. I then asked if I could use my reward for one of the candles that wasn't on sale. "what reward?" I showed her and she flatly stated, "this is $26." And then just glared at me. No smile, nothing. Maybe you shouldn't be working in a customer service job if you can't be polite to customers. More training is needed here.
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June 2023 by suseela srinivasan
Great customer service
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June 2023 by Edwing Navarro
Excellent
