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November 2023 by Marion Oshiro
Fast service for pick up and drop off for 2wk rental. Reasonable rate. Had to extend drop off time and was able to do it online.
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August 2023 by Sarah Lopes
I rented a truck for my move, and I actually thought I booked it for the day before my actual reservation. We all know moving is stressful especially when you are doing everything yourself, and Elizabeth helped me get the truck on the spot a day earlier. It really helped us just have that part of our move go smoother. I would definitely recommend using Budget again especially this location.
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April 2023 by Tri Do
The service man was working over-time to help customers.
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September 2022 by Aaron R.
I was told they had a caravan and when I arrived they didn't so I took the 16ft truck. Front tires were 25 psi low. Check engine light 8 hours into trip. Box was bondo sealed for water. Wipers were old so couldn't drive in rain. And that was their best looking truck. Incompetent customer service except they did reimburse me $380 of $3400 ish
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September 2022 by Jon Do
Parking area need some help.
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May 2022 by Michael Sanchez
I needed to rent a vehicle so I went to Budget. Not only were they friendly but very helpful. It was a great experience... You will be pleased with their service.
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January 2022 by Praveen Tyagi
They gave me an almost brand new car. Thanks
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January 2022 by Liang M.
I prepaid for a standard SUV. All they had was a subcompact crossover with 3/4 gas, 40k miles, and stains all over. They charged me $30 for car wash and asked for full gas when I returned it. The rental agreement said we must return the car in the same condition and they interpreted that as clean. I feel lucky they didn't charge me for trash and mileage. By the way, my same review on Google Maps was somehow removed.
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October 2021 by Shawn S.
I got an email confirming that my truck rental pickup was at 5307 Central Ave. in Fremont. When I arrived and requested the truck, they told me that it was reserved for me in Santa Clara. I said to the man behind the counter "Why didn't someone call me and let me know!" He responded by mocking me in gibberish. I called an Uber and went to Santa Clara to pick up the truck. When I got there, the guy at the counter told me "I tried to call you several times." That may or may not be true because I will not answer an unknown number. The huge fail on Budget's part is that they did not leave a message identifying themselves as Budget. How d*** can these people be? Budget has 2 stars on Yelp and it is well-deserved. If I could sum it all up in one sentence, "Budget is the Midas Auto Service of rental trucks." Check out Midas reviews and you'll know what I mean.
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September 2021 by Omar Alyousef
They take money without resone from my credit card and when I try to call the customer service no body answers
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September 2021 by Umar Alyosef
They take money without resone from my credit card and when I try to call the customer service no body answers
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August 2021 by Mickey C.
Terrible customer service , got here at 7:55 just to wait here till 8:25 the place opens at 8, worker pulls up and doesn't even apologize or address the fact he was late then proceeded to take another 35 minutes just to even give us our rental which we already reserved online , if i could give no stars this place would get it. Called a bunch of times with no answer and called the national number and got 0 help as well , stupid workers do better !!
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July 2021 by Stephen D.
This horrible company charged me $113 for tire damage I did not cause and they had the nerve to do so over 6 months after the car was returned. They replied to my email saying they attached supporting documents which were not actually attached . Forget calling customer service , each call took an hour for a response and the calls were dropped when they put me on hold. The little response I did get was rude and condescending . I find this company to be stupid regarding business. Ironically I had a trip for a week booked with them , I gave that business to Enterprise who were just great . I don't know why Budget feels they can treat people this way , but it's bad business and I won't ever rent with them under any circumstance whatsoever. Shame on You Budget / Avis . Your a rip off and your rude and your customer service is the worst Minus 5 stars !!!!!!
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April 2021 by Joseph A.
HORRIBLE! Had a one way car from Vegas and had to return it at 8 am at this location. I showed up at 7:50 to return and waited till 8:10 for someone to open the gate and it was a budget driver. He told me he could take the keys and give it to the worker. Tao is the one to review the car (at least that's what the receipt says), and he checked in the car at 8:47 WHICH IS 47 minutes after i needed to return it. Charged me an extra day and an hour and all the fees and insurance rates doubled because of the second day. Luckily customer service took care of it but i don't recommend this place at all. One other person was waiting with me at the gate and he said he works for a company and picks up the budget cars and he says that the worker always comes in super late and they have to wait also. Idk what's up with this place but someone needs to get fired!!!!
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April 2021 by Vickey Lee
Had to pick up a rental car since my car is in the shop for repairs. Booked a vehicle online last Friday and picked it up this morning. COVID precautions were in place, staff was courteous and knowledgeable, and the whole process was easy breezy. The interior of my rental was clean and had a full tank of gas. Hopefully the drop-off process later this week will be just as easy, but overall, I'd come back here again for my next rental.
